AIX Specialty Insurance Review

AIX Specialty Insurance at a Glance

  • AIX is a member of The Hanover Group, a super regional insurance carrier
  • It is a specialty property and casualty insurer
  • 30 years of programs experience, financial strength, stability, and innovative programs
  •  “A” (excellent) rating by AM Best
  • The company is BBB accredited
  • Network of independent insurance agents
  • 24/7 claims reporting

AIX Specialty Insurance Pros: AIX Specialty Insurance is a well-established and financially strong company with high ratings from AM Best, BBB, and numerous other financial ratings bureaus. Is a member of The Hanover Group. Works with independent insurance agents.

AIX Specialty Insurance Cons: Minimal information about products and services is available. Review of service capabilities and availability is based on information from The Hanover Group. The company does not have its own website, and only has a single page with limited information on Hanover’s website.

What Type of Insurance Does AIX Specialty Insurance Offer?

The Windsor, Conn.-based AIX Holdings is a specialty property and casualty insurance carrier that focuses on underwriting and managing program business using alternative risk transfer techniques. AIX Holdings has developed programs for a range of well-defined, underserved markets where there are specialty coverage or risk management needs.

  • General liability insurance
  • Workers' compensation
  • Property insurance  
  • Auto liability insurance

Contact an independent insurance agent to learn more about the products offered by AIX Specialty Insurance. Your independent insurance agent can help you decide if AIX has the type of coverage to best meet your needs.

What to Know about AIX Specialty Insurance

AIX Holdings, an insurance holding company with executive offices in Windsor, Connecticut, was founded in 2005 by five insurance industry veterans in conjunction with Sterling Capital Partners. AIX Group was formed to fill a need in the underserved market of specialty program insurance business. The company was acquired by The Hanover Group in 2008.

The Hanover Insurance Group, Inc. is the holding company for several property and casualty insurance companies, which together constitute one of the largest insurance businesses in the United States.

The Hanover distributes its products through a select group of independent agents and brokers. AIX Specialty Insurance is a specialty property and casualty insurer that underwrites and manages program business, utilizing alternative risk transfer techniques. AIX Holdings has developed general liability, workers’ compensation, property, and auto liability programs for markets where there are specialty coverage or risk management needs.

Both AIX and The Hanover Group are rated A (excellent) by AM Best. The company’s combination of experience, financial strength, stability, and innovative programs enables it to offer reliable protection for its policyholders. 

What Discounts Does AIX Offer?

AIX does not make information about its specific discounts or reward programs readily available.

An independent insurance agent can help you learn more about savings opportunities from AIX Specialty Insurance and other carrier. 

AIX Specialty Insurance Customer Service

Customer service information for AIX’s customers is not available, however, the following information is available for business customers of The Hanover Group. (It is unclear if AIX customers have the same service options or can receive service through The Hanover Group website.)

  • Manage account online or contact by phone for billing and claims
  • Claims can be filed online, by phone, or with the Hanover mobile app
  • A variety of other claims information and resources are provided online
  • Phone contact Monday–Friday, 7:00 am to 7:00 pm CST
  • Social media contact via Facebook, Twitter, or LinkedIn
  • Customers can register for an account to view policy information and manage account online
  • Hours restrictions for the customer service department are not published


Hours (CST)


Monday-Friday7:00 am - 7:00 pm

The best way to handle your customer service needs is to work with an independent insurance agent. These agents help make customer service easier by handling claims and other concerns.

AIX Specialty Insurance FAQ

What is AIX’s average claim response time frame?

Customer service information for AIX’s customers is not available, however, the following information is available for business customers of The Hanover Group. It is unclear if AIX customers have the same service options or can file claims through The Hanover Group website. The Hanover Group does not offer an average claim response time, but it does state the there is the potential for same-day payment once your claim is resolved.

What is AIX’s customer service availability?

Customer service information for AIX’s customers is not available, however, the following information is available for business customers of The Hanover Group. It is unclear if AIX customers have the same service options or can receive service through The Hanover Group website. Hanover customer service is available by phone, online, and via the Hanover Mobile app. Customers can via Facebook, Twitter, and LinkedIn. Claims can be initiated online, but there are different requirements and information required depending on the type of claim. Bill pay is also available online or via the mobile app.

What is AIX’s claims process?

Customer service information for AIX’s customers is not available, however, the following information is available for business customers of The Hanover Group. It should be noted that it is unclear if AIX customers have the same service options or can file claims through The Hanover Group website, but Hanover offers several options for filing a claim.

  • Online through the My Account feature (requires login)
  • Online with no login required
  • By phone
  • Using the Hanover Mobile app

The Hanover website states, “Depending on the specifics of your claim, we may interact through self-service digital or virtual options, onsite visits and/or through trusted vendor partners.” The company also claims to offer 24/7 access to real people when you need to report the unexpected. Customers also have a variety of self-service options for a speedy and convenient resolution.

Does AIX Specialty Insurance create a user-friendly experience for customers?

AIX does not have its own website. The Hanover Group has a clear, concise, and easy to navigate website, but it does not feature any information specifically about AIX or its products. It is unclear if AIX customers have the same service options or can receive service through The Hanover Group website.

Does AIX Specialty Insurance have good business insurance?

It is difficult to evaluate the quality of AIX business insurance offerings because there is limited information publicly available. AIX offers general liability, workers' compensation, property, and auto liability programs for a range of well-defined, underserved markets where there are specialty coverage or risk management needs.

Is AIX Specialty Insurance a good insurance company?

AIX Specialty Insurance is a well-established and financially stable specialty insurance carrier. It has the financial backup of being part of well-regarded The Hanover Group. There are no customer reviews for AIX as an individual entity. But we consider AIX Specialty Insurance to be a good insurance company.

AIX Specialty Insurance Customer Reviews

These reviews are for The Hanover Group, of which AIX Specialty Insurance is a member. There were no customer reviews found specifically for AIX.

Wallethub
“I had a very good experience with Hanover after my employee stole a significant amount of money.”


Wallethub
“My claims team was awesome! They answered any question I asked and kept me well informed throughout the process with what was happening and what to expect next.”


Yelp
“Customer service is atrocious. I have commercial insurance and needed to add a location on March 1st. It is now March 14th and I have still not been accommodated properly. To not be able to feel safe and insured is absolutely unimaginable. I pay an astounding amount of money a year just to be able to have the peace of mind.”


TrustedChoice.com's Final Review

We award AIX Specialty Insurance a final rating of 3.6 out of 5 stars. To begin with, AIX is backed by the well-regarded The Hanover Group. Both companies have been rated A (excellent) by AM Best. These high ratings speak to the carrier’s financial strength and stability, which are some of the most important factors in choosing an insurance insurance company.

AIX is not for every business owner. It offers a limited line of general liability, workers' compensation, property, and auto liability programs for a range of under-served markets. Only certain types of industries or business risks will need the coverage that is offered by AIX.

AIX has almost no online presence, making it difficult to find out any detailed information about products or service. We recommend finding out more about the carrier with the help of an independent insurance agent.

What’s more, you can search for insurance companies that work with independent insurance agents by using our online insurance company directory. It can help you find the best insurance companies that specialize in your specific coverage needs. The company directory can also help you get connected to an agent near you.

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