AMERISAFE Insurance Company Review

AMERISAFE Insurance Company at a Glance

  • Founded in 1985
  • Offers worker's compensation coverage
  • Offers coverage for multiple industries
  • Also offers safety training courses
  • Coverage available in 27 states
  • “A” (excellent) rating by A.M. Best
  • “A+” (excellent) rating by Better Business Bureau (BBB)
  • 24/7 phone claims reporting
  • Strong financial stability

AMERISAFE pros: More than three decades’ worth of experience in the insurance industry. High ratings through A.M. Best and the BBB. Offers coverage for several industries. 24/7 phone claims reporting. Online bill pay. Strong financial stability.

AMERISAFE cons: Not BBB accredited. Not much information about claims process or coverage provided on official website. Limited coverage options. Coverage not available nationwide. Difficult to find customer feedback. Several negative customer reviews. No online claims reporting.

What Type of Insurance Does AMERISAFE Offer?

AMERISAFE is a specialized insurance company, with a focus on coverage for injured workers. Their only insurance product offered is:

  • Worker's compensation insurance

Your independent insurance agent can help you find more information about the coverage offered by AMERISAFE, and help you decide if this insurance company is right for you.

What to Know about AMERISAFE

AMERISAFE was founded in 1985, giving the carrier more than 35 years’ worth of experience in the insurance industry. The insurance company focuses its efforts on worker's comp coverage and also offers safety training and other resources for their customers. AMERISAFE offers worker's comp for several industries, including agribusiness, manufacturing, trucking, and more.

Today, AMERISAFE still focuses its efforts on providing worker's comp solutions for employees in need. Coverage is offered in 27 states across the country. AMERISAFE’s LinkedIn network shows 314 employees for the company. As far as financial size, A.M. Best places the carrier in the $250-$500 million category.

Thanks to its long-standing history, wide reach, and financial strength, AMERISAFE has earned a reputation as a stable insurance company with a positive outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives AMERISAFE an “A” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from A.M. Best assure customers that AMERISAFE is capable of offering guaranteed, secure coverage from a financially sound carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t as familiar with insurance companies’ respective reputations, A.M. Best’s ratings system allows them to make an informed decision about who they can trust to meet their needs in the short term and to remain a strong, financially sound company in the long term.

What Discounts Does AMERISAFE Offer?

While AMERISAFE does not make information about their specific discounts readily available, there are several standard discounts commonly offered by many worker's comp insurance companies today. These discounts include:

  • Hygiene procedures discount: Offered to worker's comp customers who enforce strict hygiene protocols in the workplace. 
  • Safe premises discount: Offered to worker's comp customers who provide a safe working environment for their employees. 
  • Equipment safeguards discount: Offered to worker's comp customers who protect employees from dangerous equipment in the workplace by covering it with safeguards when not in use. 
  • Formal safety plan discount: Offered to worker's comp customers who enforce a mandatory safety plan in their workplace. 
  • No hazardous materials discount: Offered to worker's comp customers whose employees do not have to interact with hazardous materials on the jobsite, such as chemicals. 

An independent insurance agent can provide more exact discount information and premium quotes for coverage through AMERISAFE. When it comes to coverage, independent insurance agents work hard to help to get you the most bang out of your buck.

AMERISAFE Customer Service

AMERISAFE offers 24/7 phone claims reporting for its policyholders. The carrier also provides the following customer service options:

  • Online bill pay
  • Fax contact option
  • Email contact option
  • Customer service hotline has the following hours restrictions:


Hours (CST)


Monday-Friday8 am - 5 pm

The best way to ensure a smooth customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other concerns for you, so you can relax and enjoy your coverage.

AMERISAFE FAQ

What is AMERISAFE's average claim response time frame?

AMERISAFE offers 24/7 phone claims reporting for its customers. However, the insurance company does not provide an official claims response time frame promise.

What is AMERISAFE's customer service availability?

AMERISAFE allows customers to file claims over the phone 24/7. Their hotline for customer service inquiries is available at restricted hours, Monday-Friday. The carrier’s social media presence extends across Facebook, Twitter, and LinkedIn, which makes them a bit more accessible to customers.

What is AMERISAFE's claims process?

AMERISAFE encourages phone claims reporting. However, the insurance company does not detail their claims process on their official website or social media platforms. If customers have questions about filing or the claims process itself, they can contact the carrier via phone or email or get in touch with their independent insurance agent.

Does AMERISAFE create a user-friendly experience for customers?

AMERISAFE’s official website is well laid out and easy to navigate. However, the carrier’s website could benefit from adding more information about their claims process. AMERISAFE could also detail more information about their coverage for customers. Online bill pay is available as is 24/7 claims reporting via phone, which are nice, modern customer service features. Online claims reporting is not available at this time, however. Overall, AMERISAFE isn’t terrible in terms of user-friendliness, but they could stand to update their practices in a couple of areas.

Does AMERISAFE have good worker's compensation insurance?

AMERISAFE focuses its efforts on worker's comp insurance. However, their official website does not provide much information about their coverage. AMERISAFE’s official website states that they provide worker's comp coverage for the following industries:

  • Agribusiness
  • Construction
  • Manufacturing
  • Marine
  • Oil and gas
  • Trucking
  • Wood products

AMERISAFE also offers safety programs and online safety courses for their policyholders and provides discounts for OSHA trainings. The carrier requires prospective customers to fill out an interest form before offering further details about their coverage. Your independent insurance agent can help you find out much more information about the insurance company’s worker's comp coverage and their other services offered.

Is AMERISAFE a good insurance company?

AMERISAFE has been around for more than three decades. The carrier has received high ratings through A.M. Best and the BBB, but they are not accredited through the BBB. It’s difficult to find much information about their coverage and somewhat difficult to find customer feedback about the carrier. There are only a few reviews across the web, and customer feedback is pretty mixed. With the lack of information provided by their official website mixed with dismal and sparse customer feedback, we’re hesitant to call AMERISAFE a good insurance company.

AMERISAFE Customer Reviews

Google
“Have had nothing but delays with receiving my benefits from the beginning of my claim. Very rude and unprofessional interactions with my case manager.  Highly recommend getting a lawyer to facilitate your claim with this outfit.”
Google
“Know your facts or they will take your money…”
Google
“Nice people.”
Google
“Great customer service when I needed documentation.”
Google
“Most of the time, they are very rude.”

TrustedChoice.com's Final Review

We award AMERISAFE insurance company a final rating of 2.5 out of 5 stars. The insurance company has been around for more than three decades now, so they’re not one of the youngest carriers today, but they’re also far from the most experienced. AMERISAFE has received high ratings through A.M. Best and the BBB, but has not been accredited through the latter organization. AMERISAFE’s insurance offerings are highly limited to just worker's compensation, and coverage is currently only available in 27 states. The insurance company does get points for offering 24/7 phone claims reporting and online bill pay, but could stand to flesh out their official website quite a bit more. It’s difficult to find much customer feedback about this carrier, and the reviews that can be found are largely mixed, with many of them unfortunately leaning towards the negative side. Overall, if you’re looking for worker's comp coverage, we recommend looking into your other options for trusted carriers with your independent insurance agent first, before settling on AMERISAFE to be your next insurance company.

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