Berkshire Hathaway GUARD Insurance Company Review

We've looked at over 1,000 insurance companies rating them on strength, accessibility, and service to find the best ones. Here's what people think about Berkshire Hathaway GUARD.

Berkshire Hathaway GUARD Insurance Company at a Glance

  • Founded in 1983
  • Offers personal and commercial coverage
  • Rated "A+" (superior) by AM Best
  • Rated "A+" (excellent) by the Better Business Bureau (BBB)
  • Offers 24/7 claims reporting

Berkshire Hathaway GUARD pros: Offers several forms of coverage. High ratings by AM Best and the BBB. Commercial and personal coverages available. 24/7 claims reporting available. Some coverage available nationwide.

Berkshire Hathaway GUARD cons: Several complaints filed through the BBB. Mixed and largely negative customer feedback. Not all products offered in every state. 

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

What Type of Insurance Does Berkshire Hathaway GUARD Offer?

Here's an overview of the products offered by Berkshire Hathaway GUARD.

  • BOP insurance
  • Commercial auto insurance
  • Commercial property insurance
  • Commercial umbrella insurance
  • Disability insurance
  • General liability insurance
  • Professional liability insurance
  • Workers' comp
  • Homeowners insurance
  • Condo/unit owners insurance
  • Landlords insurance
  • Renters insurance
  • Personal umbrella insurance

Your independent insurance agent can help you find more information about the coverages offered by Berkshire Hathaway GUARD, and help you decide if this insurance company is right for you.

What to Know about Berkshire Hathaway GUARD Insurance Companies

Berkshire Hathaway GUARD Insurance Companies was founded in 1983. The insurance company is owned by Berkshire Hathaway, Inc. The carrier offers several insurance solutions under both personal and commercial lines, including personal and commercial auto insurance, disability insurance, home insurance, and much more.

Berkshire Hathaway GUARD proudly works with independent insurance agents and brokers, who help provide a more personalized, comprehensive experience for customers in need. While coverage is available nationwide, not all coverages are offered in every state. The insurance company has more than 550 employees on its LinkedIn network.

Thanks to their extensive product catalogue and financial strength, Berkshire Hathaway GUARD has earned itself a reputation as a stable insurance company with a strong outlook for the future. AM Best gives Berkshire Hathaway GUARD an overall “A+” rating, indicating the carrier is a superior choice for insurance customers. High ratings from AM Best assure customers that Berkshire Hathaway GUARD offers guaranteed, reliable coverage.

Established in 1899, AM Best is one of the oldest rating companies in the world. Reviews from AM Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and annual report. 

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What Discounts Does Berkshire Hathaway GUARD Offer?

While Berkshire Hathaway GUARD offers several coverage options, they only make information one of their specific discounts readily available.

  • Multi-policy discount: Offered to customers who purchase more than one type of coverage through Berkshire Hathaway GUARD, such as personal umbrella coverage and homeowners insurance. 

An independent insurance agent can help you find more information about other discounts offered by Berkshire Hathaway GUARD. Independent insurance agents work hard to find you the right coverage for you at the lowest possible rate.

Berkshire Hathaway GUARD Customer Service

Here's a breakdown of Berkshire Hathaway GUARD's customer service options and availability.

  • Phone contact option
  • Email contact option
  • Fax contact option
  • Snail mail contact option
  • Online claims reporting
  • 24/7 phone claims reporting
  • Customer service phone department hours not specified

To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.

Berkshire Hathaway GUARD Insurance Companies FAQ

What is Berkshire Hathaway GUARD's average claim response time frame?

Berkshire Hathaway GUARD does not specify a claims response time frame, though they do offer 24/7 claims reporting.

What is Berkshire Hathaway GUARD's customer service availability?

Berkshire Hathaway GUARD allows customers to contact them through several mediums, and allows claims reporting via phone or online at anytime. However, their customer service department does not specify its availability. 

What is Berkshire Hathaway GUARD's claims process?

Berkshire Hathaway GUARD does not offer much information about their claims process beyond how to file. However, the carrier's official website requests customers to call ready with the following information.

  • Policy number
  • A description of how, when, and where the incident occurred
  • Names, addresses, phone numbers of injured/involved parties or witnesses
  • The insured driver’s name, address, phone number (commercial auto)
  • The employer’s tax ID number, the injured/ill employee’s SSN and personnel file and any accident reports (workers’ compensation)
  • Legal correspondence (liability claims)

Does Berkshire Hathaway GUARD create a user-friendly experience for customers?

Berkshire Hathaway GUARD's website is well laid out and easy to navigate. Much of the pertinent customers seek can be located quickly. The carrier also has a full social media presence.

Does Berkshire Hathaway GUARD have good commercial auto insurance?

Berkshire Hathaway GUARD offers many forms of coverage. The carrier's official website lists the following perks for their commercial auto insurance.

  • Liability up to $1 million combined single limits
  • State-specific mandatory coverages: personal injury protection/no fault; uninsured/underinsured motorists (where applicable)
  • Physical damage for commercial vehicles up to $250,000; private passenger vehicles (used for commercial purposes) up to $75,000
  • Towing coverage for vehicles less than 10,000 lbs.
  • Automatic physical damage coverage for newly acquired vehicles
  • Additional insured when required by contract endorsement
  • Business Auto Broad Form Endorsement extends coverage and limits

An independent insurance agent can help you find even more information about Berkshire Hathaway GUARD's commercial auto insurance, as well as their many other products available.

Is Berkshire Hathaway GUARD a good insurance company?

With high ratings through AM Best and the BBB as well as an extensive coverage catalogue of products, it's tempting to declare Berkshire Hathaway GUARD to be a good insurance company. However, the mixed and largely negative customer reviews make us hesitant.

Berkshire Hathaway GUARD Insurance Companies Customer Reviews

Better Business Bureau
Wow! Thank you Justin ! I can’t believe how professional and easy they were ! I would recommend them to anyone. Very courteous and always called me back right away! I have nothing but great things to say!


Better Business Bureau
Now into six months trying to get paid for an approved hail damaged roof repair. They dispute every proven fact and drag it out as long as possible. Emails and calls rarely returned. State Insurance Dept. case opened but the company lied to them saying they paid the claim - but they only paid around 40% of the final (unfairly low) claim to which the adjuster approved (after 4 months of argument).


Clearsurance
My agent reached out to Berkshire Hathaway Guard again and was able to get this issue resolved. Horrible!!!! I was switching my homeowners policy and decided on Berkshire Hathaway Guard. Bad choice, they refuse to reorder a inspection for the policy. I got a Notice of Cancellation in the mail and the very next day I reached out to Berkshire Hathaway Guard and after being passed around to the different departments I finally spoke to a auditor, but as soon as they found out I was a policy holder they couldn't talk to me.


Yelp
I have yet to hear from my adjuster for a claim was filed 2 weeks ago. I have no water in my home and this company does nothing but transfer me to voicemails. I'm a catastrophe adjuster myself and this service is definitely not the meaning of insurance. I can't put into words how disappointed I am to be insured by this company and will make sure I tell all about the lack of communication, lack of service and accuracy this company displays. I was told to pay for repairs and keep invoices until they get back with me. If I had the money for the repairs I wouldn't need to call you. I will say that the money I pay this company for a policy is worthless and desperately wish I had it back to repair my home.


Yelp
WISH I COULD GIVE A ZERO RATING! My dad was in an automobile accident on Friday, March 13, 2020 with a vehicle that was insured by Berkshire Hathaway GUARD Insurance Company. Their driver was at fault and had no registration. The next week was when the World and the United States shut down due to Covid. We were in unprecedented times and still are as of March 11, 2021. My dad could not go to the doctor because they were not seeing any patients but Covid patients. They would not see a patient who had an injured hip from a car accident. The front driver door would only open 25% after impact. Every representative that I spoke with at this company was very rude [. . .]


TrustedChoice.com's Final Review

We award Berkshire Hathaway GUARD Insurance Companies a final rating of 3 out of 5 stars. The insurance company is highly rated by both AM Best and the BBB, however, they've had several dozen complaints filed against them through the latter organization in recent years.

The carrier offers several forms of coverage across the country, however, most coverages are not available in all states. We also don't like how mixed and largely negative their customer feedback is across several review websites. So, all in all we'd suggest looking into multiple options along with Berkshire Hathaway GUARD with the help of an independent insurance agent.

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https://www.guard.com/products/commercial-auto/

http://news.ambest.com/presscontent.aspx?refnum=30604&altsrc=9

https://www.bbb.org/us/pa/wilkes-barre/profile/insurance-services-office/berkshire-hathaway-guard-insurance-companies-0241-235963860

https://www.linkedin.com/company/berkshire-hathaway-guard/about/kshire hathaway guard insurance yelp

https://clearsurance.com/insurance-reviews/berkshire-hathaway-guard-insurance-companies-5db1cbc3c8ed0b0d7cdc180f