Farmers of Salem Insurance Company Review

Farmers of Salem Insurance Company at a Glance

  • Founded in 1851
  • Offers a variety of insurance products
  • Offers coverage for individuals and businesses
  • Coverage available in NJ, PA, and MD
  • “A-” (excellent) rating by A.M. Best
  • “A+” (excellent) rating by Better Business Bureau (BBB)
  • Online claims reporting
  • Online bill pay
  • Several discounts available
  • Strong financial stability

Farmers of Salem Pros: Going on 170 years of experience in the insurance industry. High ratings through A.M. Best and the BBB. Offers several forms of coverage for individuals and business owners, including homeowners insurance and commercial auto insurance. Offers online claims reporting and bill pay. Several discounts available.

Farmers of Salem Cons: Not BBB accredited. Coverage not available nationwide.

What Types of Insurance Does Farmers of Salem Offer?

Farmers of Salem offers a variety of coverage solutions for individuals and business owners. Their products include:

  • Homeowners insurance
  • Landlord insurance
  • Condo unit owners insurance
  • Renters/tenant insurance
  • Habitational insurance
  • Business owners insurance
  • Special contractors insurance
  • Commercial package insurance
  • Commercial auto insurance
  • Worker's compensation insurance

Your independent insurance agent can help you decide if Farmers of Salem has the right type of coverage to best meet your needs.

What to Know about Farmers of Salem

Farmers of Salem was founded in 1851, giving the carrier almost 170 years of experience in the insurance industry. The insurance company offers several forms of coverage for individuals and business owners, including landlord insurance, homeowners insurance, commercial auto insurance, worker's comp., and more. The company is headquartered in Salem, NJ.

Today, Farmers of Salem offers its coverage in New Jersey, Pennsylvania, and Maryland. There are 40 employees found on the carrier’s LinkedIn network. The company works exclusively with independent insurance agents, which provides a more personalized and complete experience for customers throughout the life of their policies. In terms of financial size, A.M. Best ranks Farmers of Salem in the $50-$100 million category.

Thanks to its extremely long-standing history and variety of coverages offered for individuals and businesses, Farmers of Salem has become known as a financially sound insurance company with a strong outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives Farmers of Salem an “A-” rating, indicating the carrier is an excellent choice for insurance customers. The “A-” rating assures customers that Farmers of Salem is capable of offering guaranteed, secure coverage from a reputable insurance carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t familiar with insurance companies’ reputations, A.M. Best’s rating system allows them to make an informed decision about who they can trust to meet their needs in the short term, and also to remain a strong, financially sound insurance company in the long term.

What Discounts Does Farmers of Salem Offer?

Farmers of Salem offers several discounts on their coverages, such as habitational insurance. These discounts include:

  • Claim-free discount: Offered to customers who have not filed a claim within a specified amount of time. 
  • Alarm discount: Offered to customers who have burglar alarms and other security systems installed on their property. 
  • Building age discount: Offered to customers who insure property that is newly constructed or younger in age. 
  • Garden style apartment discount: Offered to customers who insure garden style apartments. 
  • Auto package discount: Offered to customers who purchase homeowners insurance through Farmers of Salem, and have an existing auto policy with Plymouth Rock, MetLife Auto & Home, Progressive, or NJ Cure insurance companies. 

An independent insurance agent can help you find more information about further discounts and additional ways to save with Farmers of Salem, as well as provide you with quotes and help answer any other questions you may have.

Farmers of Salem Customer Service

Farmers of Salem allows their customers to file claims online at any time. The carrier also provides the following customer service options:

  • Phone contact option.
  • Online claims reporting.
  • Online bill pay.
  • Fax contact option.
  • Snail mail contact option.
  • Customer service department has the following hour restrictions:


Hours (EST)


Monday-Friday8 am - 4 pm

The best way to handle your customer service needs is to work with an independent insurance agent. These agents help make customer service easier for you by handling claims and other concerns.

Farmers of Salem FAQ

What is Farmers of Salem's average claim response time frame?

Farmers of Salem allows customers to file claims at any time through their website. However, the official website does not make a specific claims response time frame promise.

What is Farmers of Salem's customer service availability?

Farmers of Salem’s phone line for customer service issues is available at restricted hours, Monday-Friday. The insurance company allows customers to file claims online, over the phone, through snail mail, or via fax. The carrier also has a social media presence on Facebook and LinkedIn, which makes them a bit more accessible to customers.

What is Farmers of Salem's claims process?

Farmers of Salem allows customers to file claims through a couple of different mediums. The official website, however, does not detail the carrier’s specific claims process. If customers have questions about the claims process or need help filing a claim, they can contact their independent insurance agent, or call the carrier directly.

Does Farmers of Salem create a user-friendly experience for customers?

Farmers of Salem’s website is easy to navigate. Pertinent information is simple to locate, and for the most part pages are detailed enough to be satisfactory. The carrier could benefit from adding more information about their claims process, though. The insurance company offers online claims reporting and bill pay for its customers. Farmers of Salem also has a presence on social media, overall making for a fairly user-friendly experience.

Does Farmers of Salem have good homeowners insurance?

Farmers of Salem provides a good selection of coverages for individuals and businesses, including homeowners insurance. Beyond the typical liability and property damage coverage provided by most similar policies, Farmers of Salem offers the following additional options under its homeowners insurance:

  • Personal umbrella coverage
  • Equipment breakdown coverage
  • Service line coverage
  • Extended replacement cost coverage
  • Identity theft and resolution services

Your independent insurance agent can help you find even more information about Farmers of Salem’s homeowners insurance, as well as their many other coverages.

Is Farmers of Salem a good insurance company?

Farmers of Salem has been around for nearly 170 years now. The insurance company has received high ratings through A.M. Best and the BBB. Further, Farmers of Salem provides a sizable catalogue of coverage options for individual property owners and business owners. Overall, Farmers of Salem can indeed be considered a good insurance company.

Farmers of Salem Customer Reviews

Google
“I would highly recommend this insurance company. I had a flood in my house and Farmers responded immediately and took all actions to complete my claim within days. I was very happy with the communication and service they provided.”
Google
“Wonderful company with great customer service. Highly recommend!!”
Google
“This company is amazing! I put them right up there among the big brand companies. Their service is great, I've never seen any complication with the claims department. Their underwriters are helpful, considerate, and really know what they're talking about. The policy premiums are reasonable, and the coverage is outstanding! I'd give them more stars if I could.”
Google
“I have only ever dealt with my agent and billing concerning my policy. Over the course of my first year with Farmers, I had a number of questions concerning coverage and made several changes. Every phone call and question was answered with, 'If I can help with anything else please let me know.' This is why I love a mutual company with CUSTOMER driven goals!!!!”
Google
“Great homeowners product and first class customer service.”

TrustedChoice.com's Final Review

We award Farmers of Salem insurance company a final rating of 4.06 out of 5 stars. To begin with, Farmers of Salem has been in the insurance industry for more than a century and a half, which is certainly impressive. The carrier provides several coverage solutions for individuals and business owners, including homeowners insurance, commercial auto insurance, worker's comp, and more. Farmers of Salem has excellent ratings through A.M. Best and the BBB and has demonstrated solid financial strength over the years. The insurance company also does not have any outstanding complaints filed against it through the BBB. Farmers of Salem provides online claims reporting and customer service options such as bill pay. The carrier also provides a handful of coverage discount options for its customers. There are also many glowing reports of excellent customer service experiences with the insurance company by its policyholders. Overall, we say that if you’re in need of any of their insurance products, go ahead and look into Farmers of Salem with your independent insurance agent to be your next trusted carrier.

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