FIA Surety Insurance Company Review

Is FIA Surety a good insurance company?

FIA Surety Insurance Company at a Glance

  • Founded in 1979
  • Offers surety bonding coverage for businesses, contractors, developers, and the legal community
  • Coverage available in 14 states
  • Phone or online form claims reporting
  • Demotech Financial Stability Rating (FSR) affirmed 11/30/2020 with an “A” (exceptional) rating

FIA Surety pros: Well-established carrier with more 65 years worth of experience in the insurance industry. Claims reporting via phone or online form. Coverage available in 14 states. Demotech Financial Stability Rating (FSR) with an “A” (exceptional) rating.

FIA Surety cons: Not BBB accredited. Difficult to find customer feedback. Not much information about claims process provided on official website. Official website could use a major update on the information provided. No customer reviews.

What Type of Insurance Does FIA Surety Offer?

FIA Surety is a specialized insurance company, with a focus on surety solutions. They offer the following insurance products and services.

  • Site improvement/subdivision bonds:
    • Residential site improvement bonds
    • Commercial site improvement bonds
    • Down payment bonds
  • Contract bonds:
    • Bid bonds
    • Performance and payment
    • Maintenance bonds
  • Commercial/non-construction contractor bonds:
    • Pupil transportation
    • Janitorial
    • Garbage collection and/or hauling
    • Security services
  • Court bonds:
    • Appeal bonds
    • Administrator bonds
    • Attachment bonds
    • Conservator/temporary conservator bonds
    • Estate and probate bonds - guardian bonds
    • Guardian Bonds
    • Lost securities
    • Probate bonds
    • Property management bonds
    • Receiver bonds
    • Release of lien bonds
    • Replevin bonds
    • Temporary restraining order bonds
  • Environmental bonds:
    • Asbestos abatement
    • Lead abatement
    • Site remediation
    • Underground storage tank removal
  • Miscellaneous surety bonds:
    • Municipal license and permit bonds
    • State license and permit bonds
    • Auto dealer bonds
    • Union (wage and welfare)
    • Contracting license and permit

Your independent insurance agent can help you find more information about the coverage offered by FIA Surety, and help you decide if this insurance company is right for you.

What to Know about FIA Surety

FIA Surety was founded in 1979, giving the carrier more than 65 years worth of experience in the insurance industry. FIA offers custom-built surety solutions and exceptional customer service to small, mid-sized, and emerging businesses. Basically, they provide insurance for the consumer, and will compensate the consumer on behalf of the contractor if the work cannot be completed.

Coverage is offered in 14 states across the country. The insurance company's LinkedIn profile states that FIA Surety has between 11 and 50 employees, with 24 of them found on the social media platform. Other than Facebook and LinkedIn, there is really no usable information for this company online.

What Discounts Does FIA Surety Offer?

FIA Surety does not make information about their specific discounts available on their website.

An independent insurance agent can provide more exact discount information and premium quotes for coverage through FIA Surety. When it comes to coverage, independent insurance agents work hard to make sure you get the most for your money.

FIA Surety Customer Service

FIA Surety offers phone or online form claims reporting for its policyholders. The carrier also provides the following customer service options.

  • Email form contact option
  • Customer service availability - Consumers can call the customer service department during business hours or email via an online form.


Hours (Eastern)


Monday-Friday9 am - 5 pm


SaturdayClosed


SundayClosed

The best way to make sure you have a great customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other concerns for you, so you can unwind and enjoy your coverage.

FIA Surety FAQ

What is FIA Surety's average claim response time frame?

FIA Surety offers claims reporting through a couple of mediums. However, the insurance company does not provide an official claims response time frame promise on their website or social media pages.

What is FIA Surety's customer service availability?

FIA Surety allows customers to file claims over the phone during business hours, or 24/7 by email. Their customer service department does specify its business hours on the carrier’s official website and social media pages. The carrier’s social media presence extends across Facebook and LinkedIn, which makes them a bit more accessible to customers.

What is FIA Surety claims process?

FIA Surety offers a couple of options for claims reporting. However, the insurance company does not detail their claims process on their official website or social media platforms. If customers have questions about filing or the claims process itself, they can contact the carrier via phone, online form option, or get in touch with their independent insurance agent.

Does FIA Surety insurance create a user-friendly experience for customers?

FIA Surety’s official website could certainly use an update. The carrier does not provide much information about their claims process or detail a claims response time frame. They do list a lot of information about their coverage on their website. They offer online or phone claims reporting, which are great, modern, customer service features. So, while FIA Surety is not terrible in terms of user-friendliness, they could stand to update a few areas of their website.


TrustedChoice.com's Final Review

We award FIA Surety Insurance Company a final rating of 5 out of 5 stars. The insurance company has been around for more than 65 years now, which is significant within the industry. However, it seems the carrier has not used this time to their advantage. Coverage is offered in 14 states, and their catalog is quite extensive, with a focus on surety bonds. The insurance company provides 24/7 claims reporting via online form or by phone during business hours. There also is not a claims response time frame promise or an outline of their claims process anywhere. It is impossible to find any customer feedback about the insurance company online. Unfortunately, currently it is difficult to say many positive things about this carrier. But, our recommendation is that if you are in the market for surety bonds, review your options for trusted carriers with your independent insurance agent, and perhaps look further into FIA Surety.

Share this page on Twitter Share this page on Facebook Share this page on LinkedIn

©2020, Consumer Agent Portal, LLC. All rights reserved.

www.fiasurety.com

linkedin.com

facebook.com

demotech.com