Integrity Insurance Company Review

Integrity Insurance Company at a Glance

  • Founded in 1933
  • Offers coverage for individuals and businesses
  • Several coverages available
  • Coverage available in 13 states
  • “A” (excellent) rating by A.M. Best
  • “A+” (excellent) rating by Better Business Bureau (BBB)
  • Extremely fast claims payments
  • 24/7 claims reporting
  • Strong financial stability
  • Good customer feedback

Integrity Insurance pros: Long-standing carrier with many decades’ worth of experience in the insurance industry. Excellent website. 24/7 phone claims reporting and online claims reporting. Several types of coverage available for individuals and businesses. Fast claims response and claims payouts service. Highly rated through the BBB and A.M. Best. Good customer feedback. Strong financial stability.

Integrity Insurance cons: Not a BBB accredited business. Coverage not available nationwide.

What Types of Insurance Does Integrity Insurance Offer?

Integrity Insurance offers a handful of insurance choices for individuals and businesses alike. Their products include:

  • Auto insurance
  • Home insurance
  • Umbrella insurance
  • Life insurance
  • Business insurance
  • Commercial auto insurance
  • Worker's compensation
  • Commercial umbrella insurance
  • Employment practices liability insurance
  • Employee life insurance
  • Cyber insurance

If you’re looking for any of these coverage solutions to protect yourself or your business, Integrity Insurance may be just the right insurance company for you.

Using our insurance company directory can help you find the best insurance companies that specialize in your specific coverage needs. The company directory can also help you get connected to an agent near you.

What to Know about Integrity Insurance

Integrity Insurance was founded in 1933, giving the insurance company nearly a century’s worth of experience in the insurance industry. The carrier’s original mission was to create a reliable farm mutual fire insurance company. Now, Integrity Insurance offers several forms of coverage for individuals and businesses, including home insurance, auto insurance, life insurance, cyber insurance, commercial umbrella insurance, and more.

Integrity Insurance is affiliated with Grange Insurance, and together the two insurance companies offer coverage in 13 states. The insurance companies work exclusively with independent insurance agents, helping to provide a more comprehensive and personalized experience for customers when shopping for coverage and maintaining their policies. In terms of financial size, A.M. Best places Integrity Insurance in the $1.25-$1.5 billion category.

Thanks to its well-established history, network of independent insurance agents, and variety of insurance products offered, Integrity Insurance has earned itself a reputation as a financially stable insurance company with a strong outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives Integrity Insurance an “A” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from A.M. Best assure customers that Integrity Insurance is capable of offering guaranteed, secure coverage from a trustworthy and reputable carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t as familiar with insurance companies’ respective reputations, A.M. Best’s ratings system allows them to make an informed decision about who they can trust to meet their needs in the short term, and also to remain a strong, financially sound company in the long term.

What Discounts Does Integrity Insurance Offer?

Integrity Insurance offers several competitive discounts for its customers, such as on their auto insurance. These discounts include:

  • Violation-free discount: Offered to auto insurance customers with no traffic violations on their driving record for the past three or more years. 
  • New beginnings discount: Offered to auto insurance customers who are newly separated or divorced. 
  • Young operator renewal discount: Offered to auto insurance customers who are newly added to an existing Integrity Insurance customer’s policy. Discount amount will vary by the length of time the current customer has been with the carrier.
  • Occupation discount: Offered to auto insurance customers with qualifying occupations. 
  • Full coverage discount: Offered to auto insurance customers who purchase collision coverage for every vehicle on their policy. 

Your independent insurance agent can help you find more information on exact discounts offered by Integrity Insurance and other ways to save money through the insurance company, helping you find the coverage you need at the rate you deserve.

Integrity Insurance Customer Service

Integrity Insurance allows customers to report claims via phone or online any time of the week. The carrier provides the following customer service options:

  • Online claims reporting
  • Phone claims reporting
  • Email contact option
  • Snail mail contact option
  • General customer service inquiries hotline has the following hours restrictions:


Hours (EST)


Monday-Friday 7 am - 4:30 pm

The best way to ensure a smooth customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other concerns for you, so you can relax and enjoy your coverage.

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Integrity Insurance FAQ

What is Integrity Insurance's average claim response time frame?

Integrity Insurance allows customers to file claims 24/7, but their official website does not make a specific claims response time frame promise. However, the carrier states that its goal is to contact customers as quickly as possible after filing, with the option for some payments to be sent out within just hours after a claim has been filed.

What is Integrity Insurance's customer service availability?

Integrity Insurance allows customers to file claims at any time online, over the phone, or through snail mail. Their contact options for customer service inquiries have restricted hours, Monday-Friday. Customers can pay their bills through the official website as well. The carrier also has a social media presence on Facebook, Twitter, and LinkedIn, which makes them even more accessible to customers.

What is Integrity Insurance's claims process?

Integrity Insurance allows its customers to file claims anytime through multiple mediums. The official website lists their claims process in detail for each type of insurance offered. Integrity Insurance’s claims process for home or business insurance customers is laid out on the website as follows:

How to file a claim

Call us 24/7 at (800) 445-3030, log in to your Integrity account or contact your independent agent.

After your claim is filed

An Integrity claim representative will be in touch to walk you through the claims process:

  • Your claim representative may schedule an in-person visit to evaluate structural damage and put together an estimate for you.
  • If you have personal property damage, you will need to fill out the Integrity Property Loss Inventory Sheet to share details about your items.
  • In an itemized estimate prepared by your claim representative, you will be able to review a list of all covered damages. Estimates use current pricing.

Contact your claim representative with questions. Even after your claim has been filed, your claim representative will continue to be available to help address any of your questions or concerns.

Sign up for electronic claims payment

You can receive your payment within hours via direct deposit with our electronic claims payment option. Save time and frustration when you file a claim—Ask your Integrity claim representative for more information on electronic claims payment options and sign up today.”

To check on the status of a claim, customers can get in touch with their independent insurance agent, call the carrier, or log into their online account.

Does Integrity Insurance create a user-friendly experience for customers?

Integrity Insurance’s official website is very well done. The layout is highly intuitive and polished, and finding pertinent information is easy for prospective and current customers alike. The carrier offers many modern service options for their customers through the website, such as bill pay, finding an agent, filing claims, and more. Integrity Insurance also offers 24/7 phone claims reporting and has a strong social media presence. Overall, Integrity Insurance’s user-friendliness experience is among the best of all carriers around today.

Does Integrity Insurance have good auto insurance?

Integrity Insurance offers several forms of coverage for individuals and businesses, including auto insurance. The carrier provides the following coverages for auto insurance customers:

  • Original equipment manufacturer coverage
  • Loan/lease gap coverage
  • Personal umbrella coverage
  • Rental car reimbursement
  • Pet injury and mobile device coverage
  • Identity theft coverage
  • Underinsured/uninsured motorist coverage
  • Roadside assistance
  • Full glass repair coverage
  • Boat, recreational vehicle, and motorcycle insurance

Your independent insurance agent can help you find out more about Integrity Insurance’s auto insurance policies, as well as their many other products offered.

Is Integrity Insurance a good insurance company?

Integrity Insurance’s high ratings through both A.M. Best and the BBB reflect their many years of experience in the industry. The vast majority of customer reviews for the carrier seem to be glowing, which reflects positively on their coverage and customer service practices. All together, Integrity Insurance can certainly be considered a good insurance company.

Integrity Insurance Customer Reviews

Clearsurance
“I am very happy with this company. We have it for both auto and homeowners insurance. We feel the rates are good, and we have a great agent.”
Clearsurance
“We were able to get auto insurance for two vehicles and also a separate renters insurance policy for a very good price.”
Clearsurance
“Fair prices and quick to get back to you agents. Have had to file a few claims and we never got the runaround like some companies.”
Yelp
“I've had my general liability insurance for my business through these guys for a few years now. Everything from the beginning has been great. Anytime I need anything from them they get it right away! Super easy to deal with and understand what I need. Definitely worth a call if you’re shopping around.”
Yelp
“Integrity helped me get the insurance I needed for my business and garage liability. [My agent] was professional and helpful. I would recommend Integrity to any one of my business associates.”

TrustedChoice.com's Final Review

4.5/5 stars

We award Integrity Insurance a final rating of 4.5 out of 5 stars. The insurance company is nearing the century mark within the insurance industry, and they have high ratings through A.M. Best and the BBB to show for it. The carrier offers several insurance solutions for individuals and businesses, and overall it seems customers are satisfied with their coverage. Though coverage is only offered in 13 states currently, we love that Integrity Insurance exclusively works with independent insurance agents to sell their products. It’s easy to spot mostly glowing customer reviews of the carrier across the web, which is another huge pro in our books. Combined with 24/7 claims reporting and an excellent official website, all in all we recommend checking into Integrity Insurance with your independent insurance agent to be your next trusted carrier.

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