Guardian Life Insurance Company of America Review

We've looked at over 1,000 insurance companies rating them on strength, accessibility, and service to find the best ones. Here's what people think about Guardian Life Insurance Company of America.

Guardian Life Insurance Company of America at a Glance

  • Founded in 1860
  • Offers life and health insurance
  • Rated "A++" (superior) by AM Best
  • Rated "A+" (excellent) by the Better Business Bureau (BBB)

Guardian pros: High ratings by AM Best and the BBB. More than 150 years in business. Offers a few kinds of coverage.

Guardian cons: Not accredited by the BBB. Large volume of complaints filed through the BBB. Limited customer service contact options. Virtually all customer feedback is highly negative.

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

What Type of Insurance Does Guardian Offer?

Here's an overview of the products offered by Guardian.

  • Life insurance
  • Disability insurance
  • Dental insurance
  • Vision insurance
  • Accident insurance
  • Critical illness insurance
  • Cancer insurance

Your independent insurance agent can help you find more information about the coverages offered by Guardian, and help you decide if this insurance company is right for you.

What to Know about Guardian Life Insurance Company of America

Founded in 1860, Guardian Life Insurance Company of America has been in the industry for more than a century and a half. The carrier is headquartered in New York, New York. They offer life insurance as well as several forms of health insurance, including cancer insurance and vision insurance.

Guardian has about 29 million policyholders, according to their LinkedIn profile. They have 7,095 total employees shown on their network. The insurance company also has high ratings for financial strength.

Thanks to their extensive history and large customer base, Guardian has earned a reputation over time as a highly financially strong insurance company. AM Best gives Guardian Life Insurance Company of America an overall “A++” rating—the highest available—indicating the carrier is a superior choice.

Established in 1899, AM Best is one of the oldest rating companies in the world. Reviews from AM Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and annual report. 

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What Discounts Does Guardian Offer?

Guardian does not make information about its discounts readily available. However, an independent insurance agent can find this information for you. Independent insurance agents work hard to scout out any discounts and other money-saving hacks that can help get you the most affordable coverage possible.

Guardian Customer Service

Here's a look at Guardian's customer service options and availability. 

  • Phone contact option
  • Snail mail contact option
  • Online claims reporting
  • Phone department has the following hours restrictions


Hours (EST)


Monday-Thursday 8 am - 6 pm


Friday 8 am - 5 pm


Saturday-Sunday CLOSED

To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.

Guardian Life Insurance Company of America FAQ

What is Guardian's average claim response time frame?

Guardian does not offer a claims response time frame.

What is Guardian's customer service availability?

Guardian is available by phone at slightly extended hours during the week. The carrier also has a snail mail contact option.

What is Guardian's claims process?

Guardian does not detail much information about their claims process other than that customers can file online. An independent insurance agent can file claims for you and keep you updated through every step of the process.

Does Guardian create a user-friendly experience for customers?

Guardian's website is fairly easy to navigate, but the layout could be improved. While it's not difficult to find the right information, it could be organized more tightly. The carrier does not have as many customer contact options as many other insurance companies, overall making for a user-friendly experience that's a bit lacking.

Does Guardian have good accident insurance?

Guardian's accident insurance offers the following perks, according to their official website.

"Accident insurance pays you a lump sum in cash after you suffer an accident like a severe burn, broken bone or emergency room visit. Our accident insurance policies also offer a special benefit that pays extra for children injured while playing an organized sport like soccer, baseball, lacrosse, or football*."

Is Guardian a good insurance company?

Guardian has been in business for more than a century and a half and is highly rated by AM Best and the BBB. However, their coverage options are limited. They've also had a large volume of complaints filed against them. Further, virtually all of their customer reviews are extremely negative. So we're hesitant to call Guardian a good insurance company.

Guardian Life Insurance Company of America Customer Reviews

Better Business Bureau
After submitting a simple claim, no mail/email for 7+ days. At least confirm you have received the claim? Tried to contact them via phone. 40 min on hold between departments. Tried chat, 30 min to be transferred to another **** that dropped the chat. Truly high level of incompetence.


Better Business Bureau
Terrible Insurance/Terrible Customer Service. Advertise to your job that they cover annuals at 100% but do not note what isn't covered that is part of a basic annual check up. Causing me to pay $150.00 out of pocket with multiple visits upcoming. When I called they basically told me there's nothing they can do about it and also don't know what or how much they will cover of a visit even when telling them what I would have done. Terrible customer service do not know anything about their own company, terrible communication and language skills.


Better Business Bureau
My husband waiting over a month for Long-Term Disability, no communication. 5 weeks now and still have not paid him. Excuse is lady has been on vacation. Was told funds would be there May 23rd still not in there. Never can get ahold of anyone no one calls to follow up.


Yelp
Absolutely terrible! It's been a month I filed my short term disability claim. Was told by HR at work since it's maternity leave related, it would be approved within 7 days. Forget it!!! A month has passed, My doctor and HR provided all info right away and Guardian is still sitting on it! What a great way to "enjoy" maternity leave when your wages are being held up by these crooks. The company and their entire claim approval process must be audited. What they're doing is criminal. 


Yelp
Put up such a fuss with my short-term disability claim. The took forever to process the claim and then came back and said that it doesn't meet the 7 consecutive non working day requirement. They pushed back as much as possible. Very unhappy.


TrustedChoice.com's Final Review

We award Guardian Life Insurance Company of America a final rating of 2 out of 5 stars. The carrier has been in the industry for more than 150 years now and has high ratings by AM Best and the BBB. However, they're not accredited through the BBB, and have had 96 complaints filed against them in the last three years alone.

The insurance company offers a limited variety of products, focusing on life insurance and various kinds of health coverage. They offer fewer customer service contact options than many other modern carriers. But what's most concerning is the extremely negative customer reviews across the board in terms of both coverage and customer service experiences.

Overall, we recommend working together with an independent insurance agent to find another insurance company to be your next trusted carrier, and skip looking into Guardian Life Insurance Company of America. 

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