Liberty Mutual Insurance Company Review 2023
Written by
Christine Lacagnina has written thousands of insurance-based articles for TrustedChoice.com by authoring consumable, understandable content.
Trusted Choice's Liberty Mutual Insurance Score:
4.85 Stars
We award Liberty Mutual Insurance company a final rating of 4.85 out of 5 stars as one of our top picks for dependable coverage. Liberty Mutual has a global reach and offers many coverage solutions for individuals and businesses, including commercial auto insurance, workers' comp, homeowners insurance, and more. The carrier offers several discounts and reportedly has very affordable premium rates compared to other insurance companies.
The carrier is highly rated by AM Best and the BBB and has demonstrated solid financial strength over the years. Liberty Mutual provides an excellent experience in terms of user-friendliness, allowing customers to file claims 24/7 over the phone or online. Liberty Mutual is a Fortune 500 company, further aiding its credibility. Finally, the carrier has many glowing customer reviews.
Liberty Mutual Insurance has been helping customers to safeguard their businesses and employees since 1912.
Pros and Cons of Liberty Mutual Insurance
Pros:
- More than a century of experience in the insurance industry
- Good ratings through AM Best and the BBB
- Offers several coverage options for individuals and businesses, including commercial auto insurance, umbrella insurance, homeowners insurance, and more
- Offers 24/7 claims reporting via phone and online claims reporting
- The mobile app is available
- Several discounts are available, and it is a Fortune 500 company
Cons:
- Mixed customer reviews
To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.
What Types of Insurance Does Liberty Mutual Offer?
Liberty Mutual offers a variety of coverage solutions for individuals and businesses. Their products include:
- Homeowners insurance
- Auto insurance
- Renters insurance
- Condo insurance
- Equipment breakdown insurance
- Ocean marine insurance
- Business owners policy insurance
- Inland marine insurance
- Umbrella insurance
- Workers' compensation insurance
- Commercial auto insurance
- Excess liability insurance
This list of insurance products offered by Liberty Mutual is far from exhaustive. Your independent insurance agent can help you decide if Liberty Mutual has the right type of coverage to meet your needs best.
Liberty Mutual Homeowners & Property Insurance
4 Stars
- Homeowners insurance
- Renters insurance
- Condo insurance
Liberty Mutual's home insurance products are offered through a team of independent insurance agents and independent brokers. Their home insurance coverage is a great match for those customers who prefer being able to customize their policies to their needs.
Liberty Mutual scored 876 out of 1,000 points by J.D. Power, who ranked them as tied for fifth-place overall among all homeowners insurance companies. Liberty Mutual has received excellent ratings from AM Best and the BBB, along with tons of glowing customer reviews.
Liberty Mutual Home Insurance Average Prices
TrustedChoice.com has found that the national average cost of home insurance is $1,211 annually. Liberty Mutual's home insurance, based on a policy with $350,000 in dwelling coverage, costs an average of $1,229, which is slightly above the national average.
| National Average Home Insurance Price Per year | Liberty Mutual's Average Home Insurance Price Per Year |
| $1,211 | $1,229 |
You can check out the national average home insurance prices per state via our home insurance calculator.
What Discounts Does Liberty Mutual Offer for Homeowners Insurance?
Liberty Mutual offers many competitive discounts on their coverages, especially for homeowners insurance. These discounts include:
- New roof discount: Offered to homeowners insurance customers who have just replaced the roof on their home.
- Renovation discount: Offered to homeowners insurance customers whose homes have been recently updated.
- Multi-policy discount: Offered to customers who purchase more than one type of coverage through Liberty Mutual.
- Newly purchased home discount: Offered to homeowners insurance customers who have just purchased a new home.
- Safe homeowner discount: Offered to customers who are responsible homeowners and have remained claims-free for at least three years.
An independent insurance agent can help you find more information about further discounts and additional ways to save with Liberty Mutual, as well as provide you with quotes and help answer any other questions you may have.
Liberty Mutual Auto Insurance
4 Stars
Since Liberty Mutual's auto insurance is also offered through a team of independent insurance agents and independent brokers, their car insurance coverage is a great match for those customers who prefer being able to customize. Many carriers only offer auto insurance policies with too many options and fail to allow customers to pick and choose which coverages they need most. J.D. Power ranked Liberty Mutual first for auto insurance shopping in their 2021 survey.
Liberty Mutual's car insurance is also a great choice for customers who need accident forgiveness. The carrier promises not to raise a policyholder's rates after an accident if they've previously gone five years without an accident claim.
Liberty Mutual Auto Insurance Average Prices
TrustedChoice.com has found the average annual price for car insurance with basic coverage to be $1,311 annually or about $109.25 monthly. Liberty Mutual's monthly pricing is higher than this, at $179 on average for basic coverage.
| National Average Annual Car Insurance Price | Liberty Mutual Average Annual Car Insurance Price |
| $1,311 | $2,148 |
To find our data for the average cost of car insurance per state, check out our car insurance calculator.
What Discounts Does Liberty Mutual Offer for Auto Insurance?
Liberty Mutual's auto insurance discounts vary by state but depending on where they live, you may be able to get one or more of these:
- Homeowners discount
- Military discount
- Hybrid or electric car discount
- Good student discount
- Multi-car discount
- Claims-free discount
- Safety features discount
- Online quote discount
- Electronic paperwork discount
- Alumni or professional group discount
- Paid-in-full discount
- Bundling discount
An independent insurance agent can help you find out more information about Liberty Mutual's auto insurance discounts, including which ones are available in your state and the exact rate you stand to save on your premiums.
Liberty Mutual Insurance Customer Service
Liberty Mutual allows its customers to file claims online or over the phone at any time. The carrier also provides the following customer service options:
- 24/7 phone claims reporting
- Twitter customer support
- Online claims reporting
- Email contact option
- Online bill pay
- Snail mail contact option
- Mobile app available
Customer service department has the following hour restrictions:
| Hours (EST) | |||
| Monday-Friday | 8 am - 10 pm | ||
| Saturday | 8 am - 8 pm | ||
| Sunday | 11 am - 5 pm |
The best way to handle your customer service needs is to work with an independent insurance agent. Independent insurance agents help make customer service easier for you by handling claims and other concerns.
Connect with a Liberty Mutual Agent Today.
Shopping for insurance? Liberty Mutual has you covered.
Liberty Mutual Insurance Customer Reviews
| Consumer Affairs |
“There is no perfect car or homeowners insurance company, but I have been totally pleased with Liberty Mutual the last 20 years. Easily approachable, quick response and adjusters if needed for a claim, with quick claim payments. Received a rebate due to COVID, but most car insurance companies are doing the same.” |
| Consumer Affairs |
|
“Very reasonably priced. Lots of discounts and great customer service. Friendly people. I feel they went out of their way to help give me the best prices and discounts. They were $140 cheaper than anywhere else I looked. Recommend to everyone.” |
| Consumer Affairs |
|
“The customer service agents are respectful and responsive. I received an unexpected COVID-19 rebate. I like their bundle and save deals, employment discounts, and accident forgiveness has been helpful.” |
| Consumer Affairs |
|
“They have your best interests at heart. They always cover things I am not sure will be covered. Also the premiums remain pretty steady, so I don't have to go looking for a cheaper rate. They also have great customer service.” |
| Clearsurance |
|
“I was in an accident a few years ago and I thought my insurance was going to spike after it but my insurance did not change! It was amazing. Because of my good driving record, nothing changed! Also, after the accident, the people that I spoke to (Liberty Mutual employees) were super nice and walked me through what to do!” |
Liberty Mutual Insurance FAQ
Liberty Mutual allows customers to file claims at any time through their website or over the phone. The carrier’s official website notifies customers that they will be contacted by a claims representative within 1-2 business days after filing a new claim.
Liberty Mutual’s phone line for customer service issues is available at generous hours on weekdays, and even additional hours on weekends. The insurance company allows customers to file claims through multiple mediums at any time. The carrier also has a comprehensive social media presence on Facebook, Twitter, Instagram, and LinkedIn, which makes them even more accessible to customers.
Liberty Mutual allows customers to file claims through a few different mediums. The carrier breaks down how to file claims, and details the carrier’s auto claims process as follows:
- Damage reviewed: Liberty Mutual will arrange for the customer to have their vehicle's damage inspected at a repair shop after a claim is received.
- Rental car issued: The carrier will partner with Enterprise Rent-a-Car to issue the customer with a rental car if needed.
- Estimates given and repairs scheduled: Liberty Mutual will provide an estimate for your car's damage as well as a list of shops to do the repairs. Using one of these shops guarantees your car's repairs for the life of the vehicle. The customer will be responsible for paying their deductible, but the carrier will pay the repair shop bill if the claim is covered.
- Follow claim status online: Customers can log in to their online portal to monitor the status of their claim at any time.
Liberty Mutual’s website is highly intuitive and easy to navigate. Pertinent information can be found with ease, and pages are fleshed out well enough to provide satisfactory details for customers. The carrier provides a helpful claims FAQ as well. The insurance company offers several modern customer service options such as weekend customer service hours, online claims reporting, a mobile app, and more. Liberty Mutual also has a strong presence on social media, overall making for a very user-friendly experience.
Liberty Mutual provides a good selection of coverages for individuals and businesses, including business owners policy (BOP) insurance. The carrier’s business owners policies cover the following:
- Business property damage
- General liability
Add-ons to BOP insurance through Liberty Mutual include:
- Commercial auto insurance
- Inland marine insurance
- Umbrella insurance
- Workers' compensation insurance
Liberty Mutual offers BOPs for a wide selection of niche business types, such as florists, medical offices, salons, and much more. Your independent insurance agent can help you find even more information about Liberty Mutual’s BOP insurance, as well as their many other coverages.
Liberty Mutual has been around for more than a century now. The insurance company is highly rated by AM Best and the BBB. Further, Liberty Mutual provides an excellent selection of coverage options for individuals and businesses. The carrier provides a very user-friendly experience for its customers and has lots of glowing reviews. Additionally, the insurance company has a fast claims response promise. Overall, Liberty Mutual can indeed be considered a good insurance company.
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https://www.caranddriver.com/car-insurance/a36177788/liberty-mutual-car-insurance/