Nautilus Insurance Group Company Review

Everything you need to know about Nautilus Insurance Group.

Nautilus Insurance Group at a Glance

  • Founded in 1985
  • Nautilus Insurance Group specializes in providing excess and surplus lines commercial property and casualty insurance coverage
  • Focuses on small to medium property and casualty risks on both an admitted and a non-admitted basis
  • Distributes insurance products through partnerships with appointed wholesale surplus lines producers
  • Coverage is provided by Nautilus Insurance Company and/or Great Divide Insurance Company and is available in all 50 states
  • Accredited by the Better Business Bureau
  • Rated A+ (Superior) by A.M. Best

Nautilus Insurance Group Pros: Nautilus Insurance Company writes excess and surplus lines coverage in all 50 states. The company is rated A+ (Superior) by A.M. Best, and is accredited by the Better Business Bureau. It offers flexible policy terms and favorable premiums. The Nautilus website helps you find a local licensed agent from whom you can purchase a policy.

Nautilus Insurance Group Cons: While surplus lines insurers are subject to regulation, they cannot participate in state insurance guaranty funds. Only a small number of customer reviews were found online.

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

What Type of Insurance Does Nautilus Insurance Group Offer?

Nautilus Insurance Group specializes in providing excess and surplus lines commercial property and casualty insurance coverage.

The surplus lines market is an insurance marketplace established for the purpose of insuring unique or hard-to-place risks. The surplus lines market enables businesses and consumers to procure insurance not obtainable in the standard market.

Because regulations and laws limit the ability of Surplus Lines insurers to market directly to consumers, surplus lines insurance is sold through licensed producers. While surplus lines insurers are subject to regulation, they cannot participate in state insurance guaranty funds.

The company’s product line includes the following commercial property and casualty products:

  • General liability insurance
  • Commercial property insurance
  • Commercial excess liability insurance
  • Inland marine insurance
  • Crime insurance
  • Equipment breakdown insurance
  • Professional liability insurance

The company also offers designated ‘Company Programs” that are designed to provide additional coverage for the needs of unique businesses, such as daycares, exercise studios, tanning salons, amusement attractions, and special events.

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What to Know About Nautilus Insurance Group

Nautilus Insurance Group was founded in 1985. It specializes in providing excess and surplus lines commercial property and casualty insurance coverage. The excess and surplus lines industry provides a market for covering hard-to-place, unusual, and high risks not typically written by the standard markets.

Nautilus focuses on small- to medium-sized property and casualty risks on both an admitted and a non-admitted basis. Coverage is provided by Nautilus Insurance Company and/or Great Divide Insurance Company and is available in all 50 states. The company distributes insurance products through partnerships with appointed wholesale surplus lines producers.

Nautilus Insurance Group is accredited by the Better Business Bureau. As a subsidiary of W.R. Berkley Corporation, the company is rated A+ (Superior) by A.M. Best. A.M. Best is a credit rating firm that assesses the creditworthiness of and/or reports on over 16,000 insurance companies worldwide. The A.M. Best rating points to the insurance company’s ability to pay claims, debts, and other financial obligations in a timely manner. 

Nautilus was named a 5-Star Carrier in Insurance Business America magazine’s 2020 review. The annual rankings are coveted because votes are solicited from insurance brokers across the United States. Nautilus achieved 5-Star Carrier rankings in the following six categories: Underwriting Expertise, Claims Processing, Product Range, Product Training and Marketing Support, and two perfect 10 scores for Technology and Automation and Commitment to the Broker Distribution Channel.

What Discounts Does Nautilus Insurance Group Offer?

Nautilus Insurance Group does not make public any information about discounts or savings opportunities.

Nautilus Insurance Group Customer Service

Nautilus Insurance Group offers the following contact options:

  • Phone, fax, or email service options
  • Ask questions using an online fillable form
  • The company notes the following business hours:


Hours (MST)


Monday-Friday 7:30 am - 4:30 pm

Nautilus Insurance Group FAQ

What is Nautilus Insurance Group’s average claim response time frame?

Nautilus Insurance Group does not publish an average claim response time frame. The company does note that a single point of contact will be assigned for each claim in order to expedite acknowledgement of new losses and to ensure that claim specialists are matched with individual claims that best fit their expertise.

What is Nautilus Insurance Group’s customer service availability?

Online customer service options for Nautilus are published on the agent page, meaning that most customers will rely on their agent or broker for customer service needs.

Customers can directly submit payment online. They can also call, email, or fax Nautilus Insurance Group during its regular business hours, or ask a question via an online fillable form.

What is Nautilus Insurance Group’s claims process?

Nautilus offers dedicated claims teams for certain products and/or industries.

Claims can be reported online. In addition, the claim information can be emailed, or you can call the company’s claims hotline.

Does Nautilus Insurance Group create a user-friendly experience for customers?

Nautilus Insurance Group’s official website is appealing, clear, concise, and very easy to navigate. It is, however, low on product and service information for customers. There is an agent portal that may offer more options, but we cannot assess the locked information. Customer mostly have to rely on their agent or broker to inform them about this company and to provide any service that is needed after they purchase a policy.

Does Nautilus Insurance Group have good business insurance?

Nautilus Insurance Group offers a variety of commercial insurance products for specialty industries or hard-to-place risks.

Is Nautilus Insurance Group a good insurance company?

Nautilus Insurance Group plays an important role in helping customers with unique or hard-to-place risks get the coverage they need. The company offers expertise in excess and surplus lines of insurance for businesses that have had their policies canceled or have been rejected by other insurance companies.

Nautilus Insurance Group Customer Reviews

TrustedChoice.com's Final Review

We award Nautilus Insurance Group a final rating of 4.0 out of 5 stars. If you have a specialty risk or a hard-to-place business, we recommend finding out more about Nautilus Insurance Group by working with your independent insurance agent.

The company offers a wide variety of excess and surplus lines insurance products. While the company is not likely to be appropriate for standard risks, those with unique or hard-to-place risks may find the coverage they need from Nautilus Insurance Group. It offers coverage for a wide variety of business classes and industries, with numerous product options.

As a subsidiary of W.R. Berkley Corporation, Nautilus is rated A+ (Superior) by A.M. Best, which speaks to its financial strength and ability to pay claims. The company offers 24/7 online claims reporting, and in-house, dedicated claims processing and resolution.

There are not a lot of customer satisfaction reviews to be found, but the company’s superior financial strength rating, product depth, and wide distribution network are tremendous strengths. What’s more, being named a 5-Star Carrier by Insurance Business America magazine is an even better indicator of the carrier’s product and service quality and reputation in the market.

If you’re looking for excess and surplus lines coverage, Nautilus Insurance Company is a good place to start. What’s more, you can use our national insurance company directory to find the best insurance companies to meet your needs. The directory can help you find companies that specialize in your specific coverage needs and get connected to an agent near you. 

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