NYCM Insurance Company Review

Pros, cons and all you need to know.

NYCM Insurance Company at a Glance

  • Founded in 1899
  • Offers a variety of insurance products
  • Offers personal and business coverage
  • “A” (excellent) rating by A.M. Best
  • “A+” (excellent) rating by Better Business Bureau (BBB)
  • Large network of independent insurance agents
  • 24/7 claims reporting and customer service
  • Several discounts available
  • Strong financial stability
  • A Top Pick

NYCM Insurance pros: More than a century’s worth of experience in the insurance industry. High ratings by A.M. Best and the BBB. Offers several coverage options for personal and business lines, including homeowners insurance, auto insurance, flood insurance, and more. Offers 24/7 claims reporting and customer service availability. Several discounts available.

NYCM Insurance cons: Some complaints filed against the carrier through the BBB in recent years.

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

What Types of Insurance Does NYCM Insurance Offer?

NYCM Insurance offers a variety of coverage solutions for individuals and businesses. Their products include:

  • Homeowners insurance
  • Auto insurance
  • Renters insurance
  • Umbrella insurance
  • Equipment breakdown insurance
  • Valued possession insurance
  • Flood insurance
  • Condo owners insurance
  • Utility line expense insurance
  • Rental property owners insurance
  • Small business owners insurance

This list of coverages offered by NYCM Insurance is not exhaustive. Your independent insurance agent can help you decide if NYCM Insurance has the right type of coverage to best meet your needs.

What to Know about NYCM Insurance

NYCM Insurance was founded in 1899, giving the carrier well over a century’s worth of experience in the insurance industry. The insurance company offers a good selection of coverage options for individuals and businesses, including umbrella insurance, homeowners insurance, auto insurance, renters insurance, and more. The insurance company is headquartered in Edmeston, NY.

Today, NYCM Insurance employs more than 900 workers. The insurance company also works with a network of more than 1,200 independent insurance agents to sell their coverage. Independent insurance agents help to provide customers with a more personalized and complete experience while shopping for and maintaining their policies. The carrier reportedly provides coverage to more than 525,000 policyholders currently. In 2019, NYCM Insurance ranked #1 in Customer Satisfaction Among Auto Insurers in New York by J.D. Power. The carrier won the title for the second year in a row.

Thanks to its rich history, amount of insurance in force, and awards for outstanding customer service, NYCM Insurance has become known as a trustworthy insurance company with a strong outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives NYCM Insurance an “A” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from A.M. Best assure customers that NYCM is capable of offering guaranteed, secure coverage from a reputable insurance carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t as familiar with insurance companies’ respective reputations, A.M. Best’s ratings system allows them to make an informed decision about who they can trust to meet their needs in the short term and to also remain a strong, financially sound insurance company in the long term.

What Discounts Does NYCM Insurance Offer?

NYCM Insurance offers many competitive discounts on their coverages, especially for homeowners insurance. These discounts include:

  • Work from home discount: Offered to customers who work from home. 
  • Claim free discount: Offered to customers who have remained claim free for at least five consecutive years.
  • Green discount: Offered to customers that provide documentation that their building has been Green certified by the US Green Building Council LEED ratings system. 
  • Gated community discount: Offered to customers whose homes are located in gated communities.
  • Renovation discount: Offered to customers whose older homes have been recently renovated. 

An independent insurance agent can help you find more information about further discounts and additional ways to save with NYCM Insurance, as well as provide you with quotes and help answer any other questions you may have.

NYCM Insurance Customer Service

NYCM Insurance allows their customers to file claims over the phone at any time. The carrier provides the following customer service options:

  • 24/7 phone claims reporting
  • Email contact option
  • Virtual assistant available
  • Online bill pay
  • Snail mail contact option
  • Customer service department is available 24/7

The best way to handle your customer service needs is to work with an independent insurance agent. Independent insurance agents help make customer service easier for you by handling claims and other concerns.


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NYCM Insurance FAQ

What is NYCM Insurance's average claim response time frame?

NYCM Insurance allows customers to file claims at any time over the phone. The carrier also offers a unique service in which customers can select a specific call-back time after filing a claim.

What is NYCM Insurance's customer service availability?

NYCM Insurance’s claims department and customer service department are both available for customers 24/7. The carrier also has an active social media presence on Facebook, Twitter, and LinkedIn, which makes them even more accessible to customers.

What is NYCM Insurance's claims process?

NYCM allows customers to file claims anytime through a couple of different mediums. The carrier’s official website, however, does not outline a specific claims process beyond how to file. If customers have questions about the claims process, they can reach out to their independent insurance agent or contact the carrier directly. The insurance company does provide a unique “Claims University” that includes several helpful tips for preventing all kinds of claims.

Does NYCM Insurance create a user-friendly experience for customers?

NYCM Insurance’s website is highly intuitive and easy to navigate. Pages are fleshed out well enough to provide satisfactory details for customers, and important information is simple to locate. The only thing missing is a more detailed claims process outline. The insurance company offers several modern customer service options such as 24/7 customer service hours, get a quote, and find an agent online features. The carrier works with independent insurance agents to ensure their customers are as satisfied as possible. NYCM Insurance also has a strong presence on social media, overall making for an excellent, user-friendly experience.

Does NYCM Insurance have good renters insurance?

NYCM Insurance provides a good selection of coverages for individuals and businesses, including renters insurance. The carrier’s renters insurance policies offer coverage for the following:

  • Theft and vandalism
  • Extreme weather
  • Liability
  • Fire and water damage
  • Loss of use
  • Medical payments to others
  • Personal property damage

Your independent insurance agent can help you find even more information about NYCM Insurance’s renters insurance, as well as their many other coverages.

Is NYCM Insurance a good insurance company?

NYCM Insurance has been around for more than a century. The insurance company is highly rated by A.M. Best and the BBB. NYCM Insurance also provides a large catalog of coverage options for individuals and businesses. The carrier offers a highly user-friendly experience for its customers and works with independent insurance agents. Further, NYCM Insurance offers 24/7 claims reporting and customer service availability. Overall, NYCM Insurance can indeed be considered a good insurance company.

NYCM Insurance Customer Reviews

5 Stars
“My husband and I have had NYCM Insurance for over 25 years, we have tried to see if any other companies that could beat NYCM’s pricing and none of the companies can. We also have our homeowners insurance with NYCM. Our rep. has been exceptional and have had excellent service for all these years.”
5 Stars
“A truly professional yet friendly office. They are always there when we need them and have yet to let us down.”
5 Stars
“This is a company that provides top class services in New York City. I am very satisfied with this insurance company.”
5 Stars
“Good company to work with and helpful/knowledgeable customer service. They provide their bills on time and good communication.”'s Final Review

4.5/5 stars

We award NYCM Insurance a final rating of 4.8 out of 5 stars and the title of one of our Top Picks for dependable insurance coverage. NYCM Insurance has been in the insurance industry for more than a century, which is noteworthy and impressive for a carrier today. NYCM Insurance offers a good selection of coverage options for individuals and businesses. The carrier is highly rated by A.M. Best and the BBB and has demonstrated solid financial strength over the years. NYCM Insurance offers 24/7 claims reporting via phone as well as 24/7 customer service, plus match with an agent and request a quote services through their website. The carrier also offers a unique option for customers to select a specific call-back time after filing a claim. Of course, we also love that the insurance company works with independent insurance agents to further provide their customers with the best experience possible. Overall, we highly recommend looking into NYCM Insurance with your independent insurance agent to be your next trusted carrier. 

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