Trusted Choice's Plymouth Rock Assurance Score
After considering many different customer reviews along with official Plymouth Rock insurance reviews and ratings from AM Best and the BBB, we've awarded Plymouth Rock Assurance a rating of 4.08 out of 5 stars. Our Plymouth Rock insurance review also considers the carrier's available coverages, customer service offerings, nationwide reach, and other factors.
Initially founded in 1982 with the mission to provide auto insurance with quality customer service, Plymouth Rock is headquartered in Boston, MA. The carrier is a part of the Plymouth Rock Group of Companies, which writes more than $1 billion in combined auto and homeowners insurance premiums. Plymouth Rock now offers its products in five states in the Northeast region of the US.
Plymouth Rock Assurance Insurance Company at a Glance
- Founded in 1982
- Offers a variety of insurance products
- Offers personal and business coverages
- Coverage available in CT, NJ, MA, PA, and NH
- “A-” (excellent) rating by AM Best
- “A+” (excellent) rating by Better Business Bureau (BBB)
- Network of independent insurance agents
- 24/7 claims reporting
- Affordable premium rates
- Several discounts available
Plymouth Rock Pros and Cons:
Plymouth Rock pros:
- Nearly four decades of experience in the insurance industry
- Several discounts available
- High ratings through AM Best and the BBB
- Coverage available for individuals and businesses including auto insurance, home insurance, umbrella insurance, and more
- Customers report affordable premium rates
Plymouth Rock cons:
- Coverage not available nationwide
- Not a BBB accredited business
To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.
What Type of Insurance Does Plymouth Rock Offer?
Plymouth Rock offers a variety of coverage solutions for individuals and businesses. Their products include the following:
- Homeowners insurance
- Auto insurance
- Renters insurance
- Condo insurance
- Commercial auto insurance
- Umbrella insurance
- Motorcycle insurance
Your independent insurance agent can help you decide if Plymouth Rock has the right type of coverage to best meet your needs.
What Is Plymouth Rock Assurance?
Plymouth Rock Assurance was founded in 1982, giving the carrier nearly four decades of experience in the insurance industry. The insurance company offers several forms of coverage for individuals, as well as commercial auto insurance for businesses. The carrier was founded with the mission to provide auto insurance with quality customer service. Plymouth Rock is headquartered in Boston, MA.
Today, Plymouth Rock has expanded to offer its products in five states in the Northeast region of the US. The carrier is a part of the Plymouth Rock Group of Companies, which writes a total of more than $1 billion in combined auto and homeowners insurance premiums. There are nearly 1,500 employees found on the carrier’s LinkedIn network, and Plymouth Rock distributes its coverage through more than 1,200 independent insurance agents.
Thanks to its network of independent insurance agents, strong parent company, and coverage selection, Plymouth Rock has become known as a financially sound insurance company with a strong outlook for the future. AM Best, the leading global credit rating agency monitoring the insurance industry, gives Plymouth Rock an “A-” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from AM Best assure customers that Plymouth Rock is capable of offering guaranteed, secure coverage from a trustworthy and reputable insurance carrier.
Established in 1899, AM Best is one of the oldest rating companies in the world. Reviews from AM Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. AM Best’s rating system allows customers to make an informed decision about who they can trust to meet their needs in the short term, and also who remains a strong, financially sound insurance company in the long term.
What Discounts Does Plymouth Rock Offer?
Plymouth Rock offers many competitive discounts on their coverages, such as for auto insurance. These discounts include the following:
Plymouth Rock Auto Insurance Discounts
- Anti-theft feature discount: Offered to auto insurance customers who install anti-theft devices in their vehicles.
- Good student discount: Offered to student auto insurance customers who do well in school.
- New driver discount: Offered to auto insurance customers who are brand-new drivers.
- Paid in full discount: Offered to auto insurance customers who opt to pay their annual premium in one lump sum.
- Away at school discount: Offered to student auto insurance customers who live on campus and are more than 100 miles away from home.
Plymouth Rock Home Insurance Discounts
- Fire protection discount: Offered to customers who buy homes with automatic sprinklers, central fire monitoring systems, or other applicable fire protection features.
- eDocuments discount: Offered to customers who opt for paperless billing statements. Offers savings of $25.
- Connected home discount: Offered to customers who protect their homes against water and fire damage or theft via internet-connected devices.
An independent insurance agent can help you find more information about further discounts and additional ways to save with Plymouth Rock, as well as provide you with quotes and help answer any other questions you may have.
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Plymouth Rock Customer Service
Plymouth Rock allows their customers to file claims over the phone or online anytime. The carrier provides the following customer service options.
- 24/7 phone claims reporting
- Online claims reporting
- Email contact option
- Online bill pay
- Snail mail contact option
- Mobile app available
- Customer service department has the following hours restrictions.
|Monday-Friday||8 am - 7 pm|
The best way to handle your customer service needs is to work with an independent insurance agent. Independent insurance agents help make customer service easier for you by handling claims and other concerns.
Plymouth Rock Insurance Customer Reviews
These Plymouth Rock Assurance reviews are the most current reviews available on the internet, pulled from several different sources to provide an accurate account of customers' experience with the carrier.
“We love our auto insurance with Plymouth Rock. They are affordable and have great customer service."
Review Date: 1/16/21
“Plymouth Rock is a very good insurance company. They are not over rated unlike other providers out there. They are competitive with other insurance companies and they have good deals. I used to have Liberty Mutual, the first year they were great however the following year with no speeding tickets or parking tickets they raised my insurance $160 more than what I was paying and I said no way that’s way too high so a friend of mine suggested Plymouth Rock. And honestly they got me lower price with the same coverage what I had with liberty mutual. I was very shocked and before liberty mutual I had Geico. Geico was very expensive."
Review Date: 8/3/20
“I wrecked my van in Feb 2020 on a Sunday (my fault). I called up to repair the accident and spoke with a woman who said she'd send out a claims adjuster Tuesday b/c Monday was a holiday. The claims adjuster was there Tuesday at noon, figuring out the estimate and I had a check in my hand on Thursday or Friday (I was not expecting that). I brought the vehicle to be repaired and they found additional damage and Bertera Collision Repair center worked with Plymouth Rock to have the additional work covered. I don't think things could have gone any better and I even made a video about my experience which you can watch here: **.
Review Date: 4/1/20
“I am unclear about their competitive pricing, however, we have had maybe two significant auto claims in three years and their settlement was outstanding. Both claims were uncontested (other driver's fault) and the cars were taken to excellent body shops and the claims were handled directly, promptly, and efficiently. That is what matters to me. I don't care if they do or do not cost more or less than others - it's the fact they settled the claims hassle-free."
Review Date: 11/23/20
“They would not give up until I was satisfied. They paid for damages on the other car that I did not cause, just to avoid going to court, then they tripled my rates. Plymouth Rock cared about what was the best for me. My former insurance company was not interested in protecting me."
Review Date: 7/23/18
Plymouth Rock Insurance FAQ
Plymouth Rock allows customers to file claims at any time over the phone or online. The carrier’s official website states: “Our goal is to resolve your claim in a fair and timely manner.” The website does not provide a more specific response time frame.
Plymouth Rock provides 24/7 claims reporting for its customers. The customer service department is available at generous hours on weekdays. The carrier also has a comprehensive social media presence on Facebook, Twitter, Instagram, and LinkedIn, making them even more accessible to customers.
Plymouth Rock allows customers to file claims anytime through a couple of different media. The carrier’s official website details the process for auto insurance claims as follows:
- Claim assignment: Plymouth Rock will assign a claims rep to talk customers through the process and answer questions.
- Damage inspection: Plymouth Rock assigns an adjuster to review the damage the customer reported. Their Door to Door Valet service can transport a customer's damaged car to and from a repair shop, as well as make rental car arrangements.
- Claim resolution: Plymouth Rock allows customers to monitor their claims' status through the official website.
An independent insurance agent can also help file claims for you, and keep you updated through every step of the claims process.
Plymouth Rock’s website is well laid out and polished. Customers can locate important information quickly and easily. The carrier provides plenty of details for customers, such as a broken-down claims process. The insurance company offers several modern customer service options, such as 24/7 claims reporting, online bill pay, and find-an-independent-insurance-agent features. A mobile app is also available for smartphone users. Plymouth Rock also has a strong presence on social media, overall making for a highly user-friendly experience.
Plymouth Rock provides a good selection of coverages, including homeowners insurance. The carrier’s homeowners insurance policies offer the standard coverages expected from most insurance companies, as well as the following optional add-ons.
- Utility service line coverage
- Home systems breakdown coverage
- Home cyber coverage
- Identity theft monitoring
- Flood coverage
Your independent insurance agent can help you find even more information about Plymouth Rock’s homeowners policies, as well as their other available coverages.
Plymouth Rock has been around for nearly four decades now and is highly rated by AM Best and the BBB. Plymouth Rock provides a nice selection of coverages for individuals, as well as commercial auto insurance. The carrier also provides an excellent, user-friendly experience for its customers and works with independent insurance agents. Overall, Plymouth Rock can indeed be considered a good insurance company.
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