Plymouth Rock Assurance Insurance Company Review

All the info you need to know about Plymouth Rock Assurance.

Plymouth Rock Assurance Insurance Company at a Glance

  • Founded in 1982
  • Offers a variety of insurance products
  • Offers personal and business coverages
  • Coverage available in CT, NJ, MA, PA, and NH
  • “A-” (excellent) rating by A.M. Best
  • “A+” (excellent) rating by Better Business Bureau (BBB)
  • Network of independent insurance agents
  • 24/7 claims reporting
  • Affordable premium rates
  • Several discounts available

Plymouth Rock pros: Nearly four decades’ worth of experience in the insurance industry. Several discounts available. High ratings through A.M. Best and the BBB. Coverage available for individuals and businesses including auto insurance, home insurance, umbrella insurance, and more. Customers report affordable premium rates.

Plymouth Rock cons: Coverage not available nationwide. Not a BBB accredited business.

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

What Type of Insurance Does Plymouth Rock Offer?

Plymouth Rock offers a variety of coverage solutions for individuals and businesses. Their products include the following.

  • Homeowners insurance
  • Auto insurance
  • Renters insurance
  • Condo insurance
  • Commercial auto insurance
  • Umbrella insurance
  • Motorcycle insurance

Your independent insurance agent can help you decide if Plymouth Rock has the right type of coverage to best meet your needs.

What to Know about Plymouth Rock

Plymouth Rock Assurance was founded in 1982, giving the carrier nearly four decades’ worth of experience in the insurance industry. The insurance company offers several forms of coverage for individuals, as well as commercial auto insurance for businesses. The carrier was founded with the mission to provide auto insurance with quality customer service. Plymouth Rock is headquartered in Boston, MA.

Today, Plymouth Rock has expanded to offer its products in five states in the Northeast region of the US. The carrier is a part of the Plymouth Rock Group of Companies, which writes a total of more than $1 billion in combined auto and homeowners insurance premiums. There are nearly 1,500 employees found on the carrier’s LinkedIn network, and Plymouth Rock distributes its coverage through more than 1,200 independent insurance agents.

Thanks to its network of independent insurance agents, strong parent company, and coverage selection, Plymouth Rock has become known as a financially sound insurance company with a strong outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives Plymouth Rock an “A-” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from A.M. Best assure customers that Plymouth Rock is capable of offering guaranteed, secure coverage from a trustworthy and reputable insurance carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t as familiar with insurance companies’ respective reputations, A.M. Best’s ratings system allows them to make an informed decision about who they can trust to meet their needs in the short term, and also who remains a strong, financially sound insurance company in the long term.

What Discounts Does Plymouth Rock Offer?

Plymouth Rock offers many competitive discounts on their coverages, such as for auto insurance. These discounts include the following.

  • Anti-theft feature discount: Offered to auto insurance customers who install anti-theft devices in their vehicles. 
  • Good student discount: Offered to student auto insurance customers who do well in school. 
  • New driver discount: Offered to auto insurance customers who are brand new drivers. 
  • Paid in full discount: Offered to auto insurance customers who opt to pay their annual premium in one lump sum.
  • Away at school discount: Offered to student auto insurance customers who live on campus and are more than 100 miles away from home. 

An independent insurance agent can help you find more information about further discounts and additional ways to save with Plymouth Rock, as well as provide you with quotes and help answer any other questions you may have.

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Plymouth Rock Customer Service

Plymouth Rock allows their customers to file claims over the phone or online anytime. The carrier provides the following customer service options.

  • 24/7 phone claims reporting
  • Online claims reporting
  • Email contact option
  • Online bill pay
  • Snail mail contact option
  • Mobile app available
  • Customer service department has the following hours restrictions.


Hours (EST)


Monday-Friday 8 am - 7 pm

The best way to handle your customer service needs is to work with an independent insurance agent. Independent insurance agents help make customer service easier for you by handling claims and other concerns.

CARRIER FAQ

What is Plymouth Rock's average claim response time frame?

Plymouth Rock allows customers to file claims at any time over the phone or online. The carrier’s official website states: “our goal is to resolve your claim in a fair and timely manner.” The website does not provide a more specific response time frame.

What is Plymouth Rock's customer service availability?

Plymouth Rock provides 24/7 claims reporting for its customers. The customer service department is available at generous hours on weekdays. The carrier also has a comprehensive social media presence on Facebook, Twitter, Instagram, and LinkedIn, making them even more accessible to customers.

What is Plymouth Rock's claims process?

Plymouth Rock allows customers to file claims anytime through a couple of different mediums. The carrier’s official website details the process for auto insurance claims as follows.

“Assignment of the claim

We will assign a personal representative to walk you through your policy coverage and answer any questions you may have about the claim process.

Inspection of damage

If your vehicle has damage and the applicable coverage applies, we offer convenient options to get your car back on the road as soon as possible. Our Crashbusters® vans can meet you at a time and place of your choosing, and in many cases, can issue a payment on the spot.

If you prefer that we manage the repair process for you, our Door to Door Valet Claim Service® will transport your damaged car to and from a repair shop and arrange for your rental car if you have the appropriate coverage.

Resolution

You can track the status of your claim along the way at Plymouth Rock. You’ll just need to register your policy online if you haven’t done so already.

If you need any additional information about the auto claims process, please contact us.”

Does Plymouth Rock create a user-friendly experience for customers?

Plymouth Rock’s website is well laid out and polished. Customers can locate important information quickly and easily. The carrier provides plenty of details for customers such as a broken down claims process. The insurance company offers several modern customer service options such as 24/7 claims reporting, online bill pay, and find an independent insurance agent features. A mobile app is also available for smartphone users. Plymouth Rock also has a strong presence on social media, overall making for a highly user-friendly experience.

Does Plymouth Rock have good homeowners insurance?

Plymouth Rock provides a good selection of coverages, including homeowners insurance. The carrier’s homeowners insurance policies offer the standard coverages expected from most insurance companies, as well as the following optional add-ons.

  • Utility service line coverage
  • Home systems breakdown coverage
  • Home cyber coverage
  • Identity theft monitoring
  • Flood coverage

Your independent insurance agent can help you find even more information about Plymouth Rock’s homeowners policies, as well as their other available coverages.

Is Plymouth Rock a good insurance company?

Plymouth Rock has been around for nearly four decades now and is highly rated by A.M. Best and the BBB. Plymouth Rock provides a nice selection of coverages for individuals, as well as commercial auto insurance. The carrier also provides an excellent user-friendly experience for its customers and works with independent insurance agents. Overall, Plymouth Rock can indeed be considered a good insurance company.

Plymouth Rock Customer Reviews

Consumer Affairs
“Plymouth Rock is a very good insurance company. They are not overrated like other providers out there. They are competitive with other insurance companies and they have good deals. I used to have Liberty Mutual—the first year they were great, however the following year with no speeding tickets or parking tickets they raised my insurance $160 more than what I was paying. I said no way, that’s way too high, so a friend of mine suggested Plymouth Rock. And honestly they got me lower price with the same coverage what I had with Liberty Mutual. I was very shocked. Before Liberty Mutual, I had Geico. Geico was very expensive.”
Consumer Affairs
“They would not give up until I was satisfied. They paid for damages on the other car that I did not cause, just to avoid going to court, then they tripled my rates. Plymouth Rock cared about what was the best for me. My former insurance company was not interested in protecting me.”
Consumer Affairs
“I was comparison shopping and this policy was cheaper than what I previously had. Previously, I had Progressive. Progressive could not give me a better premium, and I made the switch. The service has been excellent and that is why I stayed. However, I would like deductible reduction for every six months I am accident free and eventually eliminating the deductible all together. This way, I may have a chance to eventually be able to eliminate my deductible all together.”
Consumer Affairs
“Every time I've contacted Plymouth Rock Auto on an issue their employees have been very helpful and courteous and my issues have always been expediently resolved. This company offers great customer service and affordable insurance. When I have contacted them for information or resolution of a problem they've responded efficiently and positively.”
Consumer Affairs
“I never had any problems with Plymouth Rock. They always send me a reminder when payment is due and if I ever have any questions, their friendly service is always able to answer all my questions in a prompt manner.”

TrustedChoice.com's Final Review

We award Plymouth Rock Assurance a final rating of 4.08 out of 5 stars. While Plymouth Rock has not been around for nearly as long as many carriers today, the carrier offers quality coverage to all kinds of insurance customers located in five different states. The insurance company is highly rated by A.M. Best and the BBB, and its parent company has demonstrated excellent financial stability. Plymouth Rock provides 24/7 claims reporting and a mobile app for its customers, making for an overall very user-friendly experience. The carrier offers several discounts, and customers report having found the most affordable rates through Plymouth Rock when compared to other companies. Additionally, we love that the carrier works with independent insurance agents to provide customers with the best overall insurance experience possible. Overall, if you live in an area where coverage is available, we highly recommend looking into Plymouth Rock with your independent insurance agent to be your next trusted carrier.

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