Safety Insurance Company Review

What insurance coverage options does Safety Insurance offer?

Safety Insurance Company at a Glance

Safety Insurance was founded in 1979 with the belief that they would succeed as a company if customers were given the best possible service. 

  • Founded in 1979
  • Offers auto, homeowners, dwelling fire, commercial auto, personal umbrella, business owners, and commercial umbrella
  • Coverage available in Massachusetts, Maine, and New Hampshire
  • “A” (excellent) rating by AM Best
  • “A+” (excellent) rating by the Better Business Bureau (BBB)
  • 24/7 online claims reporting
  • Strong financial stability

Safety pros: Well-established carrier with more than 20 years worth of experience in the insurance industry. Highly rated by AM Best and the BBB. 24/7 online claims reporting. Strong financial stability. Coverage available in Massachusetts, Maine, and New Hampshire. BBB accredited since 8/7/2009.

Safety cons: Only available in three states. Exclusive Christian-based membership.

What Type of Insurance Does Safety Offer?

Safety is a specialized insurance company, with a focus on property and casualty insurance products. Following are products offered by Safety.

  • Auto
  • Homeowners
  • Dwelling fire
  • Commercial auto
  • Personal umbrella
  • Business owners policy
  • Commercial umbrella

Your independent insurance agent can help you find more information about the coverage offered by Safety, and help you decide if this insurance company is right for you.

Using our insurance company directory can help you find the best insurance companies that specialize in your specific coverage needs. The company directory can also help you get connected to an agent near you.

What to Know about Safety

Safety was founded in 1979, giving the carrier more than 20 years worth of experience in the insurance industry. Today, Safety still focuses its efforts on providing a full range of property and casualty insurance products for customers in need. Coverage is offered in three states. The insurance company's LinkedIn profile states that Safety has between 501 and 1,000 employees, with over 500 of them found on the social media platform. As far as financial size, AM Best places the carrier in the $500 million to $750 million category.

Thanks to its financial strength, Safety has earned a reputation as a stable insurance company with a positive outlook for the future. AM Best, the leading global credit rating agency monitoring the insurance industry, gives Safety an “A” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from AM Best assure customers that Safety can offer guaranteed, secure coverage from a financially sound carrier.

Established in 1899, AM Best is one of the oldest rating companies in the world. Reviews from AM Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who are not as familiar with insurance companies' respective reputations, AM Best’s ratings system allows them to make an informed decision about who they can trust to meet their needs in the short term, and who will remain a strong, financially sound company in the long term.

What Discounts Does Safety Offer?

While Safety does not make information about their specific discounts readily available on their website, there are several standard discounts commonly offered by Safety. These discounts include the following.

  • Away-at-school discount: Students with a policy who are away at school more than 100 miles from home and without regular access to a vehicle are eligible for a 10% discount.
  • E-customer discount: Customers can save up to 7% on a policy when a customer qualifies for an account credit or a multi-car discount and select electronic policy issuance.
  • Excellent driver discount: Drivers can save up to 10% if they have not had any accidents or incidents within the past five years.
  • Excellent driver plus discount: Drivers could save up to 24% if they have had no accidents or incidents within the past six years.
  • Good student discount: Students with a “B” average or better, students on dean’s list, or students on honor roll are qualified for a 10% discount.
  • Loyalty discount: Safety customers can receive a 4% discount for continuous years insured with Safety or their independent insurance agent.
  • Multi-car discount: Customers who insure multiple cars can save up to 10%.
  • Multi-policy discounts: Policyholders could save up to 10% when bundling multiple policies.

An independent insurance agent can provide better discount information and premium quotes for coverage through Safety. When it comes to coverage, independent insurance agents work hard to help to get you the most bang out of your buck.


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Safety Customer Service

Safety offers 24/7 phone claims reporting for its policyholders. The carrier also provides the following customer service options.

  • Online bill pay and account management
  • Email contact option
  • Customer service availability - Safety is open during business hours, however, there is also 24/7 claims reporting by phone, online, smartphone app, or mail.

Hours (Eastern)

Monday-Friday 8:15 am - 7:00 pm - Customer service representatives will answer phones until 4:30 pm

Saturday Closed

Sunday Closed

The best way to guarantee a great customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other concerns for you, so you can relax and enjoy your coverage.

Use our directory to find the best insurance companies to meet your needs. Locate companies that specialize in your specific coverage needs and get connected to an agent near you.

Safety FAQ

What is Safety's average claim response time frame?

Safety offers 24/7/365 claims reporting by phone. However, the insurance company does not provide an official claims response time frame promise.

What is Safety's customer service availability?

Safety allows customers to file claims over the phone 24/7, online, smartphone app, or through mail. Their hotline for customer service inquiries specifies its business hours on the carrier’s official website and social media pages. The carrier’s social media presence extends across Facebook, Twitter, and LinkedIn, which makes them a bit more open to customers.

What is Safety's claims process?

Safety offers a couple of options for claims reporting. However, the insurance company does not detail their claims process on their official website or social media platforms. If customers have questions about filing or the claims process itself, they can contact the carrier via phone or email or get in touch with their independent insurance agent.

Does Safety's insurance create a user-friendly experience for customers?

Safety’s official website makes it pretty easy to use. They list plenty of information about their insurance products. Online bill pay is available, as is 24/7 claims reporting via phone, online, smartphone app, or mail, which are nice, innovative customer service features. So, while Safety is not terrible in terms of user-friendliness, they could stand to update their practices in a couple of areas.

Safety Customer Reviews
5 Stars
“I use Safety Insurance for my homeowner policy and I have to say, I am very pleased with them so far. Their premiums are lower then their competitors yet I'm receiving excellent service. When I bought my home, my mortgage broker was so impressed by how quickly my agent got the binder (whatever that is) over to her. Also, when it was time to renew, they send me an email with changes to the law, things I might want to consider covering and to made sure that nothing changed with my situation that would effect my policy. Again, I'm very happy with them so far.”—Danielle L.
5 Stars
“I have had this insurance company since I started driving three years ago. They are a great company, offers low rates and multiple discounts to get you the best policy possible. When I first looked for insurance, everywhere was quoting me at over $2000/yr because I owned an Eclipse. Safety insurance was the only place I could get a good quote and decent coverage. I ended up paying $1400/yr my first year driving and it's gone down ever since. This year it will actually be cut in half. They provide great knowledgeable customer service and I plan on renewing my policy every year.”—Taylor L.
5 Stars
“Got into a fender bender, my fault? Rob Connelly has been so helpful...over and above in personality. Pleasant and helpful...both important qualities of great customer service. Thank you."—Smudge1757
5 Stars
“Recently switched to Safety after years and years with a well-known, out of state company. Got better pricing with Safety. Was recommended by a friend. So happy now. Had a fender bender recently. Was apprehensive how my new insurance will respond. Friendly rep, quick response with settling claim, and easy appraisal with their app.  I'm glad I switched."—Donna T., Brockton, MA
5 Stars
“They we're amazing with a claim I recently had.  Made the entire claim process so easy and stress free.  My claims adjuster Jaqueline Smith was very friendly and walked me through every step of the process, taking time to answer all my questions, explaining things clearly, was very patient, and even arranged for my rental car!  I can't thank her enough and I highly recommend Safety Insurance!”—Brian C., Easthampton, MA's Final Review

5 Stars

We award Safety Insurance Company a final rating of 5 out of 5 stars. The insurance company has been around for more than 20 years now, however, it seems the carrier has not used this time to their advantage. Though Safety has received high ratings through AM Best and the BBB, they exclude non-Christian customers. Coverage is offered in only three states, but their product catalog is fairly expansive, with a focus on auto, homeowners, and business insurance. The insurance company provides 24/7 claims reporting via phone, online, or by smartphone app and online bill pay and account management. There is plenty of information about the carrier’s insurance products on their official website. It is easy to find positive customer feedback about the insurance company online. Fortunately, currently it is simple to say many positive things about this carrier. So, our recommendation is that if you are in the market for auto, homeowners, or business insurance, assess your options for trusted carriers with your independent insurance agent, and definitely look further into Safety.

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