Serenity Group Insurance Company Review

Serenity Group Insurance Company at a Glance

Serenity Group pros: Well-established carrier with more than 25 years’ worth of experience in the insurance industry. Highly rated by the BBB. Phone claims reporting available Monday - Friday, 5:30am - 6pm PST. Coverage available in 47 states.

Serenity Group cons: Not A.M. Best rated. Difficult to find customer feedback. No information about their claims process on their official website. Official website could use a major update. Limited coverage options. A few negative customer reviews. No online claims reporting or claim management.

What Type of Insurance Does Serenity Group Offer?

Serenity Group is a specialized insurance company, with a focus on coverage SR-22 insurance for high-risk drivers. They offer the following insurance coverage options.

Your independent insurance agent can help you find more information about the coverage offered by Serenity Group, and help you decide if this insurance company is right for you.

Using our insurance company directory can help you find the best insurance companies that specialize in your specific coverage needs. The company directory can also help you get connected to an agent near you.

What to Know about Serenity Group

Serenity Group was founded in 1994 by founder Tom Black, giving the carrier more than 25 years’ worth of experience in the insurance industry. Serenity Insurance is a unique insurance agency that primarily focuses on serving the specialized insurance needs of drivers with alcohol-related offenses.

Today, Serenity Group still focuses its efforts on providing high-risk drivers insurance solutions to drivers in need. Coverage is offered in 47 states across the country. The insurance company's LinkedIn profile states that Serenity Group has between 11 to 50 employees, with 18 of them found on the social media platform.

Thanks to its history and online presence, Serenity Group has earned a reputation as a stable insurance company with a positive outlook for the future. BBB, BBB helps consumers identify trustworthy businesses, and those that are not, through more than 5.4 million BBB business profiles. BBB sets standards for and evaluates thousands of advertisements each year to ensure that people can trust what advertisers say. BBB gives the Serenity Group an “A+” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from the BBB assure customers that Serenity Group can offer guaranteed, secure coverage from a financially sound carrier.

What Discounts Does Serenity Group Offer?

Serenity Group does not make information about their specific discounts readily available, but they do offer the lowest possible rates for SR-22 insurance.

An independent insurance agent can provide better discount information and premium quotes for coverage through Serenity Group. When it comes to coverage, independent insurance agents work hard to help to get you the most for your money.

Serenity Group Customer Service

Serenity Group offers customer service from 6:30 am to 5:30 pm, PST phone claims reporting for its policyholders. The carrier also provides the following customer service options.

• Chat online contact option
• Online form contact option

To ensure a straightforward customer service experience, work with an independent insurance agent. Independent insurance agents can help handle claims and other worries for you, so you can relax and enjoy your coverage.

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Serenity Group FAQ

What is Serenity Group's average claim response time frame?

Serenity Group does not offer claims reporting through their website. In addition, the insurance company does not provide an official claims response time frame promise.

What is Serenity Group's customer service availability?

Serenity Group allows customers to file claims during business hours by phone, email, or through chat. Their customer service department specifies their business hours on the carrier’s official website and social media pages. The carrier’s social media presence extends across Facebook, Twitter, and LinkedIn, which makes them more accessible to consumers.

What is Serenity Group's claims process?

Serenity Group offers a couple of options for claims reporting. However, the insurance company does not detail their claims process on their official website or social media platforms. If customers have questions about filing or the claims process itself, they can contact the carrier via phone, email, or get in touch with their independent insurance agent.

Does Serenity Group's Insurance create a user-friendly experience for customers?

Serenity Group’s official website definitely needs an update. The carrier does not provide much information about their claims process or detail a claims response time frame. Online bill pay is not available. So, while Serenity Group is not terrible in terms of user-friendliness, they could stand to update their methods in a few areas.

Serenity Group Customer Reviews

trustpilot.com

“Supportive and knowledgeable! Thanks for helping me get settled in while I worked through sensitive insurance needs.” —Laura M.

trustpilot.com

“I had just got my license back. It had been suspended for quite some time, so it had been awhile since I had insurance. When I talked to Serenity, they made everything very easy and quick. I had insurance the same day. They answered any questions I had and all in all it was a very positive experience. I definitely will recommend them to friends and family.” —Sean M.

trustpilot.com

“Serenity has friendly customer service and I got a great rate with them. My only issue was that I had to wait a day or so for my insurance cards.”

Facebook.com

“The staff is friendly and professional. They determine your needs and don’t saw you on more than what you need/can afford. They are extremely helpful and very stressful situations.  I recommend them to anyone looking to stay on the road, especially with during difficult times.” —Jill P.

Facebook.com

“I just want to thank Everyone here for the amazing job at finding me The best rate possible i am a new driver so it wasn't easy  but you guys assured me you had it under control 🥰❤️Definitely recommend if you're looking for the best prices.”

TrustedChoice.com's Final Review

We award Serenity Group Insurance Company a final rating of 4.8 out of 5 stars. The insurance company has been around for more than 25 years now, which is notable within the insurance industry. However, it seems the carrier has not used this time to their advantage. Though Serenity Group has received high ratings through the BBB, they have not been accredited. Coverage is offered in 47 states and their catalog is somewhat limited, with a focus on SR-22 insurance. The insurance company provides claims reporting via phone and email during business hours. There is not a claims response time frame promise or an outline of their claims process at all. It is easy to find positive customer feedback about the insurance company online, but they do have a few reviews negative reviews. Currently it is easy to say many positive things about this carrier. So, our recommendation is that if you are in the market for SR-22 insurance, survey your options for trusted carriers with your independent insurance agent, and look further into Serenity Group.