Starr Insurance Review 2025
Written by
Ann Herro has been writing about insurance and employee benefits for over 15 years. She has covered topics as easy as insuring a car, and as difficult as transparency in healthcare costs.
Reviewed by
Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
Trusted Choice's Starr Insurance Score
4 Stars
Starr Insurance Companies was founded in 1919 as the first American-owned carrier in Shanghai, China. Today, Starr operates across six continents to deliver property and casualty solutions to businesses and industries of all kinds.
Starr’s extensive history and global reach support the carrier’s reputation as a financially stable insurance provider with a strong outlook for the future. AM Best, the leading global credit rating agency monitoring the insurance industry, gives Starr an “A” rating, indicating the carrier is an excellent choice for insurance customers. The “A” rating assures customers that Starr is capable of offering guaranteed, secure coverage from a trustworthy and reputable carrier.
We award Starr Insurance a final rating of four out of five stars. Starr Insurance offers an extensive catalog of insurance solutions for businesses and industries of all kinds, and its coverage is available across multiple continents. The carrier has also been highly rated by AM Best and the Better Business Bureau and has demonstrated strong financial stability.
In addition to offering online claims reporting, there are plenty of glowing customer reviews easily spotted across the web. In fact, the vast majority of customer feedback is quite positive. We say that if you’re in need of any of the company's many coverage solutions, don’t hesitate to look into Starr Insurance with your independent insurance agent.
Starr Insurance Pros and Cons
Like all insurance companies, Starr Insurance has a list of pros and cons to consider before making it your carrier.
| Pros: | Cons: | ||||
|---|---|---|---|---|---|
|
|
||||
|
|
||||
|
|||||
|
|||||
|
|||||
|
|||||
|
|||||
|
To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.
Starr Insurance Products:
Starr offers a robust catalog of business insurance solutions, including the following:
Aviation
- Aviation and aerospace insurance
Casualty
- Commercial general casualty insurance
- Construction primary and excess insurance
- Contractor pollution insurance
- Crisis management insurance
- Cyber insurance
- Defense base act insurance
- Energy primary and excess casualty insurance
- Environmental insurance
- Excess casualty insurance
- Extended warranty insurance
- Federal employee liability insurance
- Financial lines insurance
- Political risk insurance
- Professional liability insurance
- Risk management general liability insurance
- Site pollution insurance
- Workers' compensation insurance
Marine
- Marine insurance
Property
- General property insurance
- Construction builders risk insurance
- Energy technical risks insurance
- Inland marine insurance
Consumer Products
- Aviation renters insurance
- Federal employee insurance
- Travel insurance
This list of insurance solutions offered by Starr is not exhaustive. Your independent insurance agent can help you find out more about these coverages and even more forms of insurance offered by Starr Insurance.
Starr Insurance Specializes in These Industries:
- Aviation and aerospace
- Business travel
- Construction
- Energy
- Environmental
- Food and beverage
- Government contractors
- Hospitality
- Manufacturing
- Marine
- Real estate
- Retail
- Travel
What Discounts Does Starr Insurance Offer?
Starr Insurance does not offer on its website information about discounts that it offers. You can find out how to qualify for savings from Starr by working with an independent insurance agent.
Find The Right Company Today.
Shopping for a company? We have the right one for you.
Starr Insurance Customer Service
Starr allows customers to handle customer service issues and file claims over the phone. The following customer service options are provided by the carrier:
- Online, phone, mail, and email claims reporting
- General customer service inquiry form online
Main hotline for customer service has the following hour restrictions:
| Days | Hours (EST) | ||
| Monday-Friday | 8 am - 5 pm |
Fortunately for those who don’t like contacting their carrier directly, you can get in touch with your independent insurance agent instead. Independent insurance agents are available to handle claims and insurance concerns for you, which allows for much easier and smoother customer service.
Starr FAQs
Starr Insurance allows its customers to file claims online and by phone, fax, and email. The public website does not provide a specific claims response time frame promise other than that the carrier “will review and process your claim as quickly as possible.”
Starr Insurance offers separate phone lines for customer service inquiries and claims reporting. The main customer service hotline is available at restricted hours, Monday-Friday. The carrier offers 24/7 claims reporting online. It also has a social media presence on Facebook, X, Instagram, and LinkedIn, which makes it more accessible to customers.
Starr allows customers to file claims online as well as by phone, fax, email, or through the regular mail. The official website provides the following information about it's claims process:
"Our claims professionals work to restore your business operation as quickly as possible. They offer guidance on mitigating the loss, expediting repairs, and getting the business back up and running. This combination of skills also leads to a quick assessment and understanding of a claims situation and aids in the overall adjustment of the claims process itself. Our claims professionals work closely with independent loss adjusters and seek the expertise of engineers, accountants, and other consultants as needed to move the claims process to a quick conclusion."
The layout of Starr’s website is somewhat confusing and difficult to navigate. It includes brief summaries of each type of product offered, which is very helpful. But the site is lacking in detailed information that current and prospective customers might be looking for.
The company has added the ability to report claims online, which is a huge step forward. But there is no information about what to expect after the claim form is submitted.
The carrier does have an active social media presence. Overall, the website is clean and crisp but could provide more information.
Starr offers a large catalog of insurance solutions for industries of all kinds, including contractors pollution insurance. The carrier’s contractors pollution insurance includes the following coverages and perks:
- Coverage available on claims/occurrence basis
- Coverage for pollution incidents caused by the policyholder
- Cleanup cost coverage
- Third party liability coverage
- Asbestos, lead, mold, PCB, and dioxin coverage
- Completed operations coverage
- Transportation pollution liability coverage (add-on)
- Up to $25,000,000 coverage limit
Your independent insurance agent can help you find out even more about Starr’s contractors pollution insurance, as well as any of the other commercial insurance products it offers.
Starr Insurance has been around for more than a century and has high ratings from both AM Best and the BBB. The carrier offers a myriad of coverage solutions for businesses and industries. The carrier also has only one complaint filed against them through the BBB in recent years, which is extremely low, especially for a company of its massive size.
The company has kept up with the times by offering online claims reporting, and one can find many glowing online customer reviews, which means that Starr clearly can be considered a good insurance company.
https://starrcompanies.com