Starr Insurance Review 2025

Find out more about Starr's products and services.
Ann Herro, Insurance Expert Written by Ann Herro
Ann Herro, Insurance Expert
Written by Ann Herro

Ann Herro has been writing about insurance and employee benefits for over 15 years. She has covered topics as easy as insuring a car, and as difficult as transparency in healthcare costs.

Reviewed by Cara Carlone
Reviewed by Cara Carlone

Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.

Updated

Trusted Choice's Starr Insurance Score

4 Stars


Starr Insurance Companies was founded in 1919 as the first American-owned carrier in Shanghai, China. Today, Starr operates across six continents to deliver property and casualty solutions to businesses and industries of all kinds.

Starr’s extensive history and global reach support the carrier’s reputation as a financially stable insurance provider with a strong outlook for the future. AM Best, the leading global credit rating agency monitoring the insurance industry, gives Starr an “A” rating, indicating the carrier is an excellent choice for insurance customers. The “A” rating assures customers that Starr is capable of offering guaranteed, secure coverage from a trustworthy and reputable carrier.

We award Starr Insurance a final rating of four out of five stars. Starr Insurance offers an extensive catalog of insurance solutions for businesses and industries of all kinds, and its coverage is available across multiple continents. The carrier has also been highly rated by AM Best and the Better Business Bureau and has demonstrated strong financial stability.

In addition to offering online claims reporting, there are plenty of glowing customer reviews easily spotted across the web. In fact, the vast majority of customer feedback is quite positive. We say that if you’re in need of any of the company's many coverage solutions, don’t hesitate to look into Starr Insurance with your independent insurance agent.

Starr Insurance Pros and Cons

Like all insurance companies, Starr Insurance has a list of pros and cons to consider before making it your carrier.

Pros: Cons:
Long-standing company
Website navigation can be clumsy
Wide range of coverage choices for business and industry
Discount/savings information not readily available
Coverage available in more than 100 countries across multiple continents
"A" (Excellent) rating from A.M. Best
A+ rating from Better Business Bureau
Financially strong 
Good customer feedback
Online claims reporting

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

Starr Insurance Products:

Starr offers a robust catalog of business insurance solutions, including the following:

Aviation 

  • Aviation and aerospace insurance

Casualty

Marine

  • Marine insurance

Property

  • General property insurance
  • Construction builders risk insurance

Consumer Products

  • Aviation renters insurance
  • Federal employee insurance
  • Travel insurance

This list of insurance solutions offered by Starr is not exhaustive. Your independent insurance agent can help you find out more about these coverages and even more forms of insurance offered by Starr Insurance.

Starr Insurance Specializes in These Industries:

  • Aviation and aerospace
  • Business travel
  • Construction
  • Energy
  • Environmental
  • Food and beverage
  • Government contractors
  • Hospitality
  • Manufacturing
  • Marine
  • Real estate
  • Retail
  • Travel

What Discounts Does Starr Insurance Offer?

Starr Insurance does not offer on its website information about discounts that it offers. You can find out how to qualify for savings from Starr by working with an independent insurance agent.

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Starr Insurance Customer Service

Starr allows customers to handle customer service issues and file claims over the phone. The following customer service options are provided by the carrier:

  • Online, phone, mail, and email claims reporting
  • General customer service inquiry form online

Main hotline for customer service has the following hour restrictions:



Days Hours (EST)


Monday-Friday 8 am - 5 pm

Fortunately for those who don’t like contacting their carrier directly, you can get in touch with your independent insurance agent instead. Independent insurance agents are available to handle claims and insurance concerns for you, which allows for much easier and smoother customer service.

Starr FAQs

Starr Insurance allows its customers to file claims online and by phone, fax, and email. The public website does not provide a specific claims response time frame promise other than that the carrier “will review and process your claim as quickly as possible.”

Starr Insurance offers separate phone lines for customer service inquiries and claims reporting. The main customer service hotline is available at restricted hours, Monday-Friday. The carrier offers 24/7 claims reporting online. It also has a social media presence on Facebook, X, Instagram, and LinkedIn, which makes it more accessible to customers.

Starr allows customers to file claims online as well as by phone, fax, email, or through the regular mail. The official website provides the following information about it's claims process:

"Our claims professionals work to restore your business operation as quickly as possible. They offer guidance on mitigating the loss, expediting repairs, and getting the business back up and running. This combination of skills also leads to a quick assessment and understanding of a claims situation and aids in the overall adjustment of the claims process itself. Our claims professionals work closely with independent loss adjusters and seek the expertise of engineers, accountants, and other consultants as needed to move the claims process to a quick conclusion."

The layout of Starr’s website is somewhat confusing and difficult to navigate. It includes brief summaries of each type of product offered, which is very helpful. But the site is lacking in detailed information that current and prospective customers might be looking for.

The company has added the ability to report claims online, which is a huge step forward. But there is no information about what to expect after the claim form is submitted.

The carrier does have an active social media presence. Overall, the website is clean and crisp but could provide more information.

Starr offers a large catalog of insurance solutions for industries of all kinds, including contractors pollution insurance. The carrier’s contractors pollution insurance includes the following coverages and perks:

  • Coverage available on claims/occurrence basis
  • Coverage for pollution incidents caused by the policyholder
  • Cleanup cost coverage
  • Third party liability coverage
  • Asbestos, lead, mold, PCB, and dioxin coverage
  • Completed operations coverage
  • Transportation pollution liability coverage (add-on)
  • Up to $25,000,000 coverage limit

Your independent insurance agent can help you find out even more about Starr’s contractors pollution insurance, as well as any of the other commercial insurance products it offers.

Starr Insurance has been around for more than a century and has high ratings from both AM Best and the BBB. The carrier offers a myriad of coverage solutions for businesses and industries. The carrier also has only one complaint filed against them through the BBB in recent years, which is extremely low, especially for a company of its massive size.

The company has kept up with the times by offering online claims reporting, and one can find many glowing online customer reviews, which means that Starr clearly can be considered a good insurance company.

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https://starrcompanies.com