The Standard Insurance Company Review

Is The Standard a good insurance company?

The Standard Insurance Company at a Glance

  • Founded in 1906 by Leo Samuel
  • America’s leading provider of financial products and services
  • Coverage available in 49 states
  • “A” (excellent) rating by A.M. Best
  • “A+” (excellent) rating by the Better Business Bureau (BBB)
  • Also offers annuities, disability insurance, group insurance, and retirement options
  • 24/7 phone claims reporting
  • Strong financial stability

The Standard pros: Well-established carrier with more than a century’s worth of experience in the insurance industry. Highly rated by A.M. Best and the BBB. 24/7 claims reporting via phone. Strong financial stability. Coverage available in 49 states.

The Standard cons: Difficult to find positive customer feedback. Not much information about claims process provided on official website. Business hours not provided. Negative customer reviews. Discounts are not listed on their official website.

What Type of Insurance Does The Standard Offer?

The Standard is a specialized insurance company, with a focus on coverage for group insurance. Their insurance products offered is as follows.

  • Group disability insurance
  • Individual disability insurance
  • Group life insurance
  • Group accidental death and dismemberment insurance
  • Group dental insurance
  • Group vision insurance
  • Group accident, critical illness, and hospital indemnity insurance
  • Retirement plans
  • Annuities
  • Absence management services

Your independent insurance agent can help you find more information about the coverage offered by The Standard, and help you decide if this insurance company is right for you.

What to Know about The Standard

The Standard was founded in 1906, giving the carrier more than a century’s worth of experience in the insurance industry. The insurance company was founded in Portland, Oregon, under the name “Oregon Life Insurance Company” with a mission to provide local service and contribute to the local economy.

Today, The Standard still focuses its efforts on providing expert, empathetic service for employees in need. Coverage is offered in 49 states across the country. The insurance company's LinkedIn profile states that The Standard has between 1,001-5,000 employees, with 3,458 of them found on the social media platform. As far as financial size, A.M. Best places the carrier in the $1.5 billion to $2 billion category.

Thanks to its copious history, far reach, and financial strength, The Standard has earned a reputation as a stable insurance company with a positive outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives The Standard an “A” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from A.M. Best assure customers that The Standard can offer guaranteed, secure coverage from a financially sound carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who are not as familiar with insurance companies’ respective reputations, A.M. Best’s ratings system allows them to make an educated decision about who they can trust to meet their needs in the short term, and also who will remain a strong, financially sound company in the long term.

What Discounts Does The Standard Offer?

The Standard does not make information about their specific discounts available on their official website.

An independent insurance agent can provide better discount information and premium quotes for coverage through The Standard. When it comes to coverage, independent insurance agents work hard to help to get you the most out of your money.

The Standard Customer Service

The Standard offers 24/7 phone and online claims reporting for its policyholders. The carrier also provides the following customer service options.

  • Online bill pay
  • Online account management
  • Email contact options
  • Customer service availability - Customer service department does not specify business hours on their official website.


Hours (Pacific)


Monday-Friday24/7 online


Saturday24/7 online


Sunday24/7 online

The best way to make sure you have a good customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.

The Standard FAQ

What is The Standard's average claim response time frame?

The Standard offers claims reporting through a couple of channels, via online, email, or phone. However, the insurance company does not provide an official claims response time frame promise on their website.

What is The Standard's customer service availability?

The Standard allows customers to file claims over the phone 24/7, online, or through email. Their hotline for customer service inquiries does not specify business hours on the carrier’s official website or social media pages. The carrier’s social media presence extends across Facebook, Twitter, and LinkedIn, which makes them more available to customers.

What is The Standard's claims process?

The Standard offers a couple of options for claims reporting. However, the insurance company does not detail their claims process on their official website or social media platforms. If customers have questions about filing or the claims process itself, they can contact the carrier via phone, email or get in touch with their independent insurance agent.

Does The Standard's Insurance create a user-friendly experience for customers?

The Standard’s official website could certainly use an update. The carrier does not provide any information about their claims process or detail a claims response time frame. Online bill pay is available, as is 24/7 claims reporting via online, email, or phone, which are nice, modern customer service features. So, while The Standard is not horrible in terms of user-friendliness, they could stand to update their practices in a couple of areas.

The Standard Customer Reviews

consumeraffairs.com
“Sierra (Ciara) was the most helpful compassionate lady. As soon as I submitted my paperwork and my doctor faxed his, I was approved. The only problem is they don't do direct deposit. Mail only. The best!” —Lori of Dania, FL
Yelp.com
“I am updating my review of Standard Insurance. Katie Maasen responded to me and was incredible and on top of it! Provided great service! Was kind, patient and ever so helpful! She is a gem!” —Elizabeth D.
consumeraffairs.com
“I chose the company because of its cost effectiveness, but now realize that sometimes you get what you pay for. I would like to change insurance companies, but it's tied into my home insurance and don't want to go through the trouble of switching now since I just purchased my home.” —Andrea of Dallas, TX
consumeraffairs.com
“Be careful with this insurance company. I applied for short term disability when I had surgery for cancer. The company pays only 45.00 per day missed. NOT 60% of your weekly income. That came out to 91.00 for two days missed when my gross pay for the days I was out was 240.00 I wasn't told this during the six weeks it took to at least get a check. Shop around and read all the reviews carefully.” —L. of West Wardsboro, VT
bbb.org
“I am currently on partial long-term disability thru The Standard. The Standard consistently underpays the benefit. While they do end up sending a check with the difference they only do this everything 2-3 months. The makeup payment is normally greater than the monthly benefit payment I receive. It is unacceptable to have apx. 1/3 of a LTD benefit paid in under payment checks and without timing consistency.” —Charlotte

TrustedChoice.com's Final Review

We award The Standard Insurance Company a final rating of 3 out of 5 stars. The insurance company has been around for more than a century now, which is significant within the industry. The Standard has received high ratings through A.M. Best and the BBB, and they have been accredited through the latter organization. Coverage is offered in 49 states. The insurance company provides 24/7 claims reporting via online or phone and online bill pay yet does not list its business hours for the customer service department anywhere. There is plenty of information about the carrier’s coverage on their official website, however, there is no claims response time frame promise or an outline of their claims process at all. It is challenging to find any positive customer feedback about the insurance company online. Regrettably, currently it is difficult to say many positive things about this carrier. So, our recommendation is that if you are in the market for financial products and services, survey all your options for trusted carriers with your independent insurance agent and look further into The Standard.

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