Titan Insurance Company Review

Titan Insurance Company at a Glance

  • Founded in 2015
  • An independent insurance agency
  • Offers a wide range of coverages
  • Offers coverage for individuals and businesses
  • Coverage offered in Massachusetts only
  • “A-” (excellent) rating by A.M. Best
  • “A+” (excellent) rating by Better Business Bureau (BBB)
  • Online claims reporting
  • Good customer feedback
  • Strong financial stability

Titan Insurance Pros: Offers a wide variety of coverages for individuals and businesses including home insurance, auto insurance, crime insurance, errors & omissions insurance, high net worth insurance, life insurance, and more. High ratings through A.M. Best and the BBB. Offers online claims reporting. Good customer feedback. Strong financial stability.

Titan Insurance Cons: Coverage only offered in one state. Claims process not detailed on official website. No 24/7 claims reporting via phone.

What Type of Insurance Does Titan Insurance Offer?

Titan Insurance offers several insurance solutions for individuals and businesses. Their coverages include:

  • Auto insurance
  • Home insurance
  • Renters insurance
  • Condo insurance
  • Life insurance
  • Contractor insurance
  • Property manager insurance
  • Condo building insurance
  • Professional services insurance
  • Real estate investor insurance
  • Business owners insurance
  • Commercial property insurance
  • Workers’ compensation insurance
  • Commercial umbrella insurance
  • Cyber liability insurance
  • Employment practices liability insurance
  • Errors & omissions liability insurance
  • High net worth insurance

This list of insurance products offered by Titan Insurance is not exhaustive. Your independent insurance agent can help you find out more information about these and other coverages offered by Titan Insurance.

What to Know about Titan Insurance

Titan Insurance was founded in 2015, giving the carrier just about five years worth of experience in the insurance industry today. The insurance company offers a wide variety of coverage solutions for individuals and businesses, including home insurance, high net worth insurance, crime insurance, pet insurance, earthquake insurance, and more.

Titan Insurance is an independent insurance agency, meaning their agents can provide a more comprehensive and personalized experience for insurance customers of all kinds. The insurance company currently has just two locations, both in Massachusetts. The carrier only caters to residents within the state, however, they offer a coverage for just about every possible type of insurance customer there. A.M. Best places the carrier in the $50-100 million financial size category.

Thanks to its extensive list of insurance products offered for individuals and businesses and its impressive financial strength, Titan Insurance has earned a reputation as a stable carrier with a positive outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives Titan Insurance an “A-” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from A.M. Best assure customers that Titan Insurance is capable of offering guaranteed, secure coverage from a trustworthy and reputable carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t as familiar with insurance companies’ respective reputations, A.M. Best’s ratings system allows them to make an informed decision about who they can trust to meet their needs in the short term, and also who will remain a strong, financially sound company in the long term.

What Discounts Does Titan Insurance Offer?

Titan Insurance does not make information about their specific discounts readily available, however many insurance companies offer comparable discounts on similar products. These discounts include:

  • Safe driver discount: This is offered to auto insurance customers who have not been in an accident or had any traffic violations within a set number of years.
  • Multi-car discount: This is offered to auto insurance customers who insure more than one vehicle through a single carrier. 
  • High deductible discount: This is offered to auto insurance customers that increase the deductible amount on their policies. 
  • Paid-in-full discount: This is offered to auto insurance customers who pay their entire year’s premium up front, rather than in monthly increments. 
  • Safety features discount: This is offered to auto insurance customers whose vehicles come equipped with anti-theft devices, such as alarms. 

Your independent insurance agent can help you find more information about exact discounts offered by Titan Insurance and other ways to save money through the insurance company, helping you to find the coverage you need at the rate you deserve.


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Titan Insurance Customer Service

Titan Insurance allows customers to report claims through their online customer portal at any time. The carrier also provides the following customer service options:

  • Email claims reporting
  • Phone claims reporting
  • Fax claims reporting
  • Online bill pay
  • Customer service and claims reporting hotline has the following hours restrictions:

Hours (ET)

Monday-Friday 9 am - 5 pm

The best way to ensure a smooth customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other concerns for you, so you can relax and enjoy your coverage.

Titan Insurance FAQ

What is Titan Insurance's average claim response time frame?

Titan Insurance allows customers to file claims at any time through the customer portal on their official website. However, the insurance company does not detail any kind of claims response time frame promise.

What is Titan Insurance's customer service availability?

Titan Insurance allows customers to file claims at any time online, through email, or via fax. Their hotlines for customer service inquiries and phone claims reporting have restricted hours, Monday-Friday. Customers can pay their bills through the official website as well. The carrier also has a social media presence on Facebook, Twitter, and LinkedIn, which makes them more accessible to customers.

What is Titan Insurance's claims process?

Titan Insurance allows its customers to file claims anytime through a couple of mediums. However, they do not provide information about their specific claims process beyond how to file. They also do not provide 24/7 claims reporting via phone. To check on the status of a claim after filing or to ask questions about the claims process, customers can get in touch with their independent insurance agent, call the carrier, or log into their online account.

Does Titan Insurance create a user-friendly experience for customers?

Titan Insurance’s official website is fairly intuitive and easy to navigate, however the carrier does not provide details about their claims process or claims response time frame, which may deter prospective customers. The insurance company does allow its customers to file claims online and request quotes through its official website. The carrier does not provide 24/7 claims reporting over the phone, though. So, while Titan Insurance does a decent job providing its customers with a user-friendly experience, it still has a ways to go to catch up to other modern carriers.

Does Titan Insurance have good home insurance?

Titan Insurance offers many insurance solutions for individuals and businesses. Their home insurance policies come with the following coverage options:

  • Fire
  • Personal property/contents
  • Personal injury
  • Umbrella/excess liability coverage
  • Property damage
  • Additional living expenses/loss of use
  • Flood coverage
  • Jewelry, fine arts, and collectibles
  • Secondary home coverage
  • Medical expenses
  • Collectible cars coverage
  • Wine collection coverage
  • Personal liability
  • Water backup coverage
  • Off premises theft coverage

Titan Insurance offers the basic coverage expected of standard homeowners policies, while providing additional coverage choices that may be attractive to many prospective customers, such as wine collection coverage. Your independent insurance agent can help you find out even more about Titan Insurance’s home insurance coverage, as well as their many other products offered.

Is Titan Insurance a good insurance company?

With about half a decade of experience in the industry, Titan Insurance is one of the younger carriers around today. The carrier has received high ratings through A.M. Best and the BBB, however they are not accredited through the latter organization. While there is some mixed customer feedback, many reviews seem to be positive. Combined with the extensive catalogue of coverage offerings, Titan Insurance can reasonably be considered a good insurance company.

Titan Insurance Customer Reviews

5 Stars
“I bought a basic broad form insurance just to get by. The insurance was pretty great and worth it to have.”

4.5/5 stars
“Never in all my years of dealing with customer service representatives on the phone has this little lady been the most friendliest down to earth, helpful, informative, and gave me several different options when it came to insuring me to drive anybody’s car.  If you’re looking for a quote or auto insurance call Titan Insurance. Simply the best...”

5 Stars
“Every on the phone experience has been with a friendly and helpful person. My needs are always met and promptly.”

5 Stars
“Awesome service, awesome people, access to the best markets, if you're looking for a top quality independent insurance agent you can trust, look no further!”

5 Stars
“All my interactions with Titan are great. They are helpful, easy to get ahold of, and saved me hundreds a year on both my homeowners and auto insurance.”

TrustedChoice.com's Final Review

We award Titan Insurance a final rating of 4 out of 5 stars. The insurance company is one of the younger carriers around today, with just about five years since their formation. However, Titan Insurance has received high ratings through A.M. Best and the BBB and has proven to have solid financial strength in that time. The carrier only offers coverage in one state currently, but provides a myriad of insurance products for customers of all kinds within Massachusetts. Customer feedback also seems to be largely positive, which automatically gives the carrier high marks in our books. We also love that Titan Insurance is an independent agency that offers a more comprehensive and personalized experience for its customers. The official website could use a bit more detail about the carrier’s claims process, however. The carrier would also benefit from adding a 24/7 phone claims reporting service like many modern insurance companies do. All in all, however, we say that if you’re located in the area and in need of one of their many coverage solutions, don’t hesitate to check out Titan Insurance with your independent insurance agent to be your next trusted carrier.

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