Tuscano Insurance Company Review

Is Tuscano a good insurance company?

Tuscano Insurance Company at a Glance

  • Founded in 1969
  • File and track an online claim 24 hours a day, 7 days a week
  • Free online quotes
  • 50 years of experience in the insurance industry

Tuscano pros: Well-established carrier with 50 years of experience in the insurance industry. 24/7 claims reporting via email at claims@tuscano.com. Named as a Top Workplace for 2020. This is the ninth time they have been nominated for and awarded this honor.

Tuscano cons: This insurance company is not BBB accredited. The carrier is also not A.M. Best rated. There are no product reviews on the official website. You cannot file a claim online or by phone, you must send an email.

What Types of Insurance Does Tuscano Offer?

Tuscano is a specialized insurance company with a focus on coverage for commercial auto/trucking, general liability, and professional liability insurance. Tuscano offers the following insurance products.

Commercial auto/trucking

    • Auto physical damage
    • Business auto
    • Cargo
    • Motor vehicle pollution liability
    • Non-trucking
    • Public auto
    • Trucking

General liability

    • Cannabis
    • Commercial umbrella and excess liability
    • Contractors
    • Owners and contractors protective liability
    • Product liability
    • Special events
    • Vacant property

Professional liability

    • Cyber liability
    • Directors and officers
    • Employment practices liability
    • Errors and omissions
    • Media professionals and advertising liability
    • Medical professions
    • Public officials

Your independent insurance agent can help you find more information about the coverage offered by Tuscano, and help you decide if this insurance company is right for you.

Use our directory to find the best insurance companies to meet your needs. Locate companies that specialize in your specific coverage needs and get connected to an agent near you.

What to Know about Tuscano 

Tuscano was founded in 1969, giving the carrier 50 years of experience in the insurance industry. Bill Tuscano started the Tuscano Agency on the front porch of his home. He grew the business by riding his motorcycle to visit agents throughout Pennsylvania. Tuscano specializes in providing customizable coverage paired with the expert advice of independent agents.

The Tuscano Agency partners with independent agents to write brokered business coverage and deliver products and service to their customers. Their focus is on customer service, strong markets, and building the relationships that have given them a name as one of the best insurance brokers to deal with in the insurance marketplace.

Today, Tuscano still focuses on providing multiple insurance solutions for its clients when needed. The insurance company's LinkedIn profile states that Tuscano has between 51 and 200 employees, with 74 of them found on the social media platform.

What Discounts Does Tuscano Offer?

Tuscano does not advertise discounts on their official website. However, you can contact your local independent insurance agent for more information on discounts.

An independent insurance agent can provide more exact discount information and premium quotes for coverage through Tuscano. When it comes to coverage, independent insurance agents work hard to help to get you the most for your money.

Tuscano Customer Service

Tuscano offers email claims reporting, tracking, and management for its policyholders. The carrier also provides the following customer service options.

  • Phone, mail, or online payments
  • Phone or online account management
  • Customer service availability - Tuscano’s customer service is available 8:00 am – 4:30 pm by phone.


Hours (Eastern)


Monday-Friday8:30 am – 4:30 pm


SaturdayClosed


SundayClosed

The best way to guarantee a smooth customer service experience is to work with an independent insurance agent. These agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.

Tuscano FAQ

What is Tuscano's average claims response time frame?

Tuscano offers claims reporting through email only. Further, the insurance company does not provide an official claims response time frame promise. Tuscano does encourage customers to file claims as soon as possible.

What is Tuscano's customer service availability?

Their hotline for customer service inquiries does not specify business hours on their official website or social media pages, but they will tell you when calling the carrier. The carrier’s social media presence extends across Facebook, Twitter, and LinkedIn, which makes them a bit more accessible to customers.

What is Tuscano's claims process?

The insurance company does not detail their claims process on their official website or social media platforms. If customers have questions about filing or the claims process itself, they can contact an independent insurance agent.

Does Tuscano's insurance create a user-friendly experience for customers?

Tuscano’s official website makes it easy to find the insurance options you are looking for in a policy. The carrier does not provide much information about their claims process or detail a claims response time frame. Online bill pay is available, as is 24/7 claims reporting via email. Thus, while Tuscano is not the worst in terms of user-friendliness, they could stand to update their procedures in a few areas.

Tuscano Customer Reviews

bbb.org
“Great folks to deal with!” —Kingsley B.

bbb.org

“Easy to work with.” —Nate B.


bbb.org
—Dawn-Marie L.


bbb.org
—Kelly H.
bbb.org
—Gia 195

TrustedChoice.com's Final Review

We award Tuscano Insurance Company a final rating of 5 out of 5 stars. The insurance company has been around for 50 years, which is significant within the insurance industry. However, it seems the carrier has not exactly used this time to their advantage. Their reviews could be a whole lot better after 50 years.

Tuscano is a specialized insurance company, with a focus on coverage for commercial auto/trucking, general liability, and professional liability insurance. The insurance company provides 24/7 claims reporting via email plus online bill pay, yet does not list its business hours for the customer service department anywhere.

There is a lot of information available about the carrier’s different coverage options on their official website. However, there is no claims response time frame promise or an outline of their claims process available. Although it was difficult to find a lot of positive customer feedback about Tuscano online, there are a few really good reviews available, if you know where to look.

Therefore, our recommendation is that if you are in the market for home or auto, survey your options for trusted carriers with your independent insurance agent, and look into how Tuscano might be able to help you out with your insurance needs.

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