Mile Auto Insurance Company at a Glance
- Founded in 2010
- Pay-per-mile auto insurance
- Rated "A" (excellent) by the Better Business Bureau (BBB)
- Not rated by AM Best
- Good customer feedback
Mile Auto pros: Offers affordable auto insurance. High rating by the BBB. Good customer feedback.
Mile Auto cons: Not accredited by the BBB. Only one type of coverage offered. Not rated by AM Best. Hours not specified.
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What Type of Insurance Does Mile Auto Offer?
Mile Auto is a specialized insurance company that only offers one type of coverage.
- Pay-per-mile personal auto insurance
Your independent insurance agent can help you find more information about the coverages offered by Mile Auto, and help you decide if this insurance company is right for you.
What to Know about Mile Auto
Founded in 2010, Mile Auto has just over a decade's worth of experience in the insurance industry. The insurance company offers pay-per-mile personal auto insurance. Mile Auto's auto insurance is attractive to customers who don't need to drive long distances and want affordable coverage.
Mile Auto is headquartered in Atlanta, Georgia. There are 20 employees on their LinkedIn network. While Mile Auto itself is not rated by AM Best, the leading global credit organization monitoring the insurance industry, the company that underwrites their coverage is. Mile Auto's underwriter is rated "A" or "excellent" by AM Best.
Mile Auto is also rated "A" or "excellent" by the Better Business Bureau. However, the insurance company is not currently accredited by the organization.
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What Discounts Does Mile Auto Offer?
Mile Auto already provides discounted coverage with its pay-per-mile feature. So they do not offer a separate list of additional discounts.
Mile Auto Customer Service
Here's an overview of Mile Auto's customer service options and availability.
- Phone contact option
- Contact form on website
- Phone department hours not specified
To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.
Mile Auto FAQ
What is Mile Auto's average claim response time frame?
Mile Auto does not specify a claims response time frame.
What is Mile Auto's customer service availability?
Mile Auto does not provide their customer service phone department's contact hours. Customers can also contact the carrier via a contact form on their website.
What is Mile Auto's claims process?
Mile Auto does not detail their claims process beyond how to file. However, an independent insurance agent can file claims for you, as well as keep you updated through every step of the process.
Does Mile Auto create a user-friendly experience for customers?
Mile Auto's website is easy to navigate, however there isn't much information provided about claims or the company's history. The carrier does have a social media presence, but overall falls a bit behind in the user-friendliness department.
Does Mile Auto have good personal auto insurance?
Mile Auto's official website describes their coverage as follows.
"All of our automobile insurance policies include at least the minimum liability coverages that are required by your state, with the option for increased liability coverage depending on your needs and budget. Your Mile Auto policy can also include comprehensive (for non-accident vehicle damage or theft) and collision coverage at your option, which is also important as these coverages are often required if you are financing or leasing your vehicle. We also offer optional coverages such as rental vehicle reimbursement and roadside assistance."
Is Mile Auto a good insurance company?
Mile Auto is highly rated by the BBB and has mainly positive customer reviews. Despite having limited coverage options, they seem to be a good insurance company.
Mile Auto Customer Reviews
|Super easy insurance. I don't drive much, and hate high insurance rates for a car I rarely use. This company doesn't try to spy on me by tracking me with GPS or a blackbox! Just a photo of my odometer once a month - they send reminders. Privacy is good. Fair rates and pay for what I use. Friendly call center folks.|
|I am glad I found a company that charges by the mile as I am saving almost $50 a month with them. If I don't drive during COVID-19, they don't charge me as much.|
|I wasn't driving my car much due to the pandemic. When I checked out their rates and coverage this was a much better deal for me given that I am a low mileage driver. I thought I had a good rate with my last company but this one was much better giving my limited use. I ended up with great cover its at a much lower rate. Very easy to deal with.|
|Impossible to cancel the customer service is never available and it's more than frustrating and you cannot cancel online.|
|It was inexpensive and easy to cancel the customer service made every call easy and a pleasure to deal with.|
TrustedChoice.com's Final Review
We award Mile Auto a final rating of 3 out of 5 stars. The carrier is one of the younger insurance companies on the market today, but they're highly rated by the BBB. However, the company itself is not rated by AM Best and is not accredited by the BBB.
Despite only offering affordable pay-per-mile auto insurance, the insurance company is highly rated by most customers. So, if you're looking for affordable auto insurance and don't drive much, we recommend looking into Mile Auto with the help of an independent insurance agent.
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