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Condo Insurance Claims

How and When to File Condo Insurance Claims

If you own a condo, you are probably hoping never to have to file a condo insurance claim. But accidents and disasters do happen, so a policy that will cover you for unexpected loss is invaluable. If you suffer property loss or damage covered by your policy, you can receive compensation for your losses by filing a claim.

Having a Trusted Choice® independent agent working with you can make filing your condo insurance claim even easier. If you are just starting to look for condo insurance or if you are checking to see if your current coverage is adequate, contact a member agent to get free, personalized quotes. Your independent agent will help you navigate the claims process. Find a local Trusted Choice member agent today.


Homeowners Insurance Claims Statistics

  • 1 in 20 homeowners file a claim each year
  • The most expensive claims are for damages caused by fire or lightning
  • The average burglary results in approximately $3,000 worth of property loss

What to Know About Filing Condo Insurance Claims

Condo insurance, also known has HO-6 insurance, is designed to cover damages or injuries that occur within your home. A condo association’s master policy typically covers damages to the structure of the building and the common areas. Sometimes, however, it may be hard to determine which policy should cover damages to your living space.

For example, if a leaky roof causes damage to your condominium’s walls or carpeting, your policy and the condo association’s master policy may be responsible for covering damages jointly. It is important to know the terms of the master policy for your association. When you feel it may be time to file a claim, contact your condo association representatives, as the two insurance companies may need to work together.


Be Prepared Before You Need to File a Condo Insurance Claim

You can ease the claims process significantly by being vigilant. As a policy holder, be fully aware of what your insurance plan does and does not cover. It is a good idea to have a copy of your condo insurance policy in a safe place so that you can easily refer to the terms when you need to.

Insurance professionals recommend maintaining a detailed list of all your personal belongings as well as their values. Keep receipts for expensive purchases such as furniture and electronics with your important files. If possible, walk through your home with a video camera and fully document all of your belongings. In the event of a major loss, such as a fire, having this documentation can help ensure that you are properly reimbursed. The amount you receive after a claim will depend on whether you have replacement value coverage or actual cash value coverage (depreciated value), and whether you have policy addendums, called “riders,” that list specific items of value.

It is a good idea to keep your important papers and inventory documentation a safe deposit box or fire-proof safe. You can even scan all the documents and store them safely on a thumb-drive or in online storage (sometimes called “cloud based” storage). That way, even if all the contents of your home are destroyed, your information will be easily accessible.


What to Do in a Disaster

The most important thing to remember is to stay safe in a condo fire or tornado. Do not try to retrieve your valuables if doing so puts you at risk. If it is safe, however, collect your important papers and most valuable items to protect them from damage.

If anyone is injured on your property, be sure to record important details about the injury. Remember also to record the names of any witnesses and as much information about the events leading to the injury as possible.

Work closely with the authorities to record what occurred and request a copy of any police reports, as you will need these documents if you file a condo fire insurance claim or a condo burglary claim.


How to File a Condo Insurance Claim

To file a claim on your condo insurance, you can take the following steps:

  • Make note of the time and date of the incident.
  • Document all damages with photographs or video.
  • Write a detailed list of all personal property that was damaged or stolen, as well as each item’s estimated value.
  • Call your insurance agent or company; in most cases, you will be assigned a claims adjuster.
  • If your loss involves damage that requires repairs, you may want to get several estimates from reputable contractors for the work to be done.
  • Ask a contractor to be present when the claims adjuster arrives to assess the damage to your condo.

If it is a simple matter to determine the value of your loss, the adjuster may give you a check on the spot. However, if there is a need for additional information or research, you may not receive payment right away.


When Are Condo Insurance Claims Denied?

The most common reason for a condo insurance claim to be denied is that the policy holder is making a claim for damages that are not covered by the policy. Remember that flood damage or damage to belongings not covered by your condo insurance will result in total loss if you're not carrying appropriate insurance endorsements. Having a detailed understanding of your policy beforehand can save you time and frustration.

Occasionally, the insurance company may suspect fraud. If the insurer suspects that damages are really caused by your negligence and not a tornado, for example, they may reject your claim. Insurance companies may also suspect insurance fraud when policyholders claim the loss of expensive items for which they have no documentation. This is why it is so important to keep photographs and receipts for your valuables.

If you feel that your claim has been unjustly denied, you can appeal the decision. As a policyholder, you are entitled to have visits from three different claims adjusters and you can also file appeals with the Department of Insurance (DOI) in your state, or hire a lawyer to argue your case. Be prepared to have as much backup documentation as possible when appealing.


Have an Agent on Your Side

A member agent in the Trusted Choice network can advise you throughout the claims process and will advocate for you in dealings with the insurance company.

Contact an independent Trusted Choice agent in your area to learn more about condo insurance. A member agent will help you find the best coverage and rates for your unique needs and help you to navigate the claims process with ease in the event of a loss.

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