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About us
Local agency combining service, value and great prices, at Bernier Insurance, we're here to help!
Bernier Insurance was founded in downtown Rochester, New Hampshire in 1981. In our over 40 years, we are proud to have grown with two locations, our main office in Rochester and a second office in Alton and a team of nearly two dozen licensed agents, all based on trust and honesty. Today, we assist thousands of individuals and businesses with Personal Insurance, Commercial Insurance, and Life Insurance and are licensed in New Hampshire, Maine and Massachusetts.
We know each and every one of our employees watches out for our clients each and every day. It is not unusual to find Troy Dillow, our President, here in the office, available to assist customers in any way possible. We take the time to sit with you and have a discussion about your own personal circumstances, and make our recommendations, providing you with peace of mind and a competitive price. We provide our customers with a GOOD VALUE, EXCEPTIONAL CUSTOMER SERVICE, AND TOP NOTCH CLAIMS HANDLING. We're local - just walk in and talk to any one of us when you need us. We are proud of our dedicated and knowledgeable staff and to be a part of these amazing communities.
What our clients are saying
"Every time we call everything is taken care of in a timely manner. Everyone is so helpful, and your customer service is excellent."
"I love the customer centric approach and not dealing with a call center."
"Great people to deal with and gets you the best deal. Ive been with Bernier for over 10 years and never had a problem."
"Reliability, honesty and continued outstanding Customer Service are all things critical to continuing a mutually beneficial relationship, thank you for always being so very helpful!"
"Friendly, knowledgeable help. I always get great support."
"It's great how you can call and get a quick response, locally. Most of the questions and business regarding my policies can be done via email as well, as my agent is always very quick to respond."
"Outstanding customer service! I dont feel like Im just a number. The staff cares about me and my needs."
"Your customer service continues to impress. We have had a wonderful experience since we began working with Bernier Insurance, and we wouldn't change a thing. Nichole has been particularly helpful. She helped us save money on our auto insurance policy and has been delightful to work with."
"It is powerful to have local representatives to contact for our needs. We actually know who we will talk with by name, and not wait in a phone queue for the next available agent that could be a long wait listening to elevator music on a loop. It's the personal touch that makes the difference."
"I have had my liability coverage through Bernier for over 20 years. I trust Bernier Insurance to be sure I have exactly the coverage I need. Whenever I have a question or need to make a change on a COI, Bernier always follows up and follows through. This is one aspect of my business where I have total peace of mind."
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States we serve
- Maine
- Massachusetts
- New Hampshire
Our insurance coverages
Personal insurance coverage
- ATV
- Automobile
- Boat
- Builders Risk / Construction
- Collectible Auto
- Condo
- Farm
- Flood
- Home
- Landlord
- Mobile Home
- Motorcycle
- Other
- Personal Watercraft
- RV / Motorhome
- Renters
- Snowmobile
- Special Event
- Travel Trailer
- Umbrella
- Valuable Items
Recommended insurance company partners
Other companies we work with:
A.I.M. Mutual, American Collectors Insurance, American Modern, American Reliable Insurance, Berkley Aspire, Bristol West Insurance Company, Chubb, Donegal Mutual Insurance Company, Eastern Alliance Insurance Group, Frankenmuth Mutual Insurance Company, Hagerty, J.C. Taylor, Markel Specialty, MetLife Auto & Home, Oxford Life Insurance Company, Patriot Insurance, Peninsula Insurance Companies, RPS, Union Mutual, United States Liab, Utica National Insurance, VindatiBernier Insurance Inc Team
- CIC
- AAI
Bernier Insurance Inc Reviews
Customer Reviews
Every time we call everything is taken care of in a timely manner. Everyone is so helpful, and your customer service is excellent.
I love the customer centric approach and not dealing with a call center.
Great people to deal with and gets you the best deal. Ive been with Bernier for over 10 years and never had a problem.
Reliability, honesty and continued outstanding Customer Service are all things critical to continuing a mutually beneficial relationship, thank you for always being so very helpful!
Friendly, knowledgeable help. I always get great support.
It's great how you can call and get a quick response, locally. Most of the questions and business regarding my policies can be done via email as well, as my agent is always very quick to respond.
Outstanding customer service! I dont feel like Im just a number. The staff cares about me and my needs.
Your customer service continues to impress. We have had a wonderful experience since we began working with Bernier Insurance, and we wouldn't change a thing. Nichole has been particularly helpful. She helped us save money on our auto insurance policy and has been delightful to work with.
It is powerful to have local representatives to contact for our needs. We actually know who we will talk with by name, and not wait in a phone queue for the next available agent that could be a long wait listening to elevator music on a loop. It's the personal touch that makes the difference.
I have had my liability coverage through Bernier for over 20 years. I trust Bernier Insurance to be sure I have exactly the coverage I need. Whenever I have a question or need to make a change on a COI, Bernier always follows up and follows through. This is one aspect of my business where I have total peace of mind.
