Federated Mutual Insurance Company Review 2025
Written by
Christine Lacagnina has written thousands of insurance-based articles for TrustedChoice.com by authoring consumable, understandable content.
Reviewed by
Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
Our Federated Mutual Insurance Company Score
1 Star
We award Federated Insurance a final rating of 1 out of 5 stars. Though the insurance company has received a high rating from AM Best, its Better Business Bureau (BBB) rating is lower than average, and the carrier is not accredited by the organization.
Federated Insurance has also received numerous complaints filed against it through the BBB. Worse yet, Federated Insurance has made headlines in recent years due to various lawsuits.
Federated Mutual Insurance Company was founded in 1904, giving the carrier ample time to establish itself with well over a century of experience in the industry. Though the insurance company had humble beginnings as a group of farmers and business owners in the town of Owatonna, Minnesota, it has now massively expanded its reach to offer its products in 49 states and Washington, D.C.
However, customers do not seem satisfied with the coverage they receive from the insurance company. Report after report of customer frustration with getting in touch with the insurance company or having their claims approved or even acknowledged is quite disturbing, and not to be overlooked.
Bottom line: A wide reach across the country, high financial strength ratings, and a good selection of insurance products don’t hold much weight when an insurance company doesn’t deliver on its promises to its customers. Further, the insurance company has a way to go to catch up to many other carriers in terms of its online presence and user-friendliness.
If good customer service and dependable coverage from an insurance company you trust is important to you, we say work together with your independent insurance agent to browse all your other options before settling on Federated Mutual Insurance Company to meet your coverage needs.
Federated Insurance Pros and Cons:
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To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.
Federated Insurance Products by Type
Federated Insurance provides a range of insurance products for businesses and professionals. The carrier's coverage offerings include:
Business Insurance:
- Commercial property insurance
- General liability insurance
- Workers’ compensation insurance
- Commercial auto insurance
- Commercial umbrella insurance
- Errors & omissions insurance
- Environmental liability insurance
Specialized Insurance:
- Product recall and damage to work in process coverage
- Crime insurance
- Business income insurance
- Inventory coverage
- Data compromise coverage
- Cyber liability insurance
- Employment practices liability insurance
- Personal umbrella insurance
- Employee benefit liability insurance
- Utility services interruption coverage
Other:
- Annuities
- Surety bonds
Federated Insurance Business Insurance
Federated Insurance doesn't sell a package business insurance policy, but offers all the individual coverages you need to assemble one. Here are just a few of the major commercial coverages offered by Federated.
Coverage types, features, and benefits:
Commercial property
Federated Insurance offers all the protection you need for company property, including equipment, tools, and inventory. This coverage can also be applied to buildings, signage, landscaping, important documents, and more.
General liability
Federated Insurance provides essential commercial general liability insurance to protect against expenses related to third-party lawsuits for claims of bodily injury or personal property damage.
Commercial auto
Federated Insurance offers all the coverage your business's vehicles need against various disasters, including theft, collisions, weather damage, and more.
Errors & omissions
Federated Insurance also offers critical professional liability coverage, which can reimburse your business for expenses related to third-party claims of professional errors or negligence by you or your employees.
Federated Insurance Business Insurance Average Prices
Federated Insurance does not make its average business insurance rates readily available online without requesting a quote. However, an independent insurance agent can help you find specific quotes for the exact amount of business insurance you need and also compare quotes from multiple carriers for you. You can get a better idea of how much a commercial insurance policy might cost you by using our business insurance calculator.
What Discounts Does Federated Insurance Offer?
While Federated Insurance does not make information about its specific discounts readily available, many insurance companies offer common discounts on comparable coverages. These discounts may include:
- Close proximity to a fire station discount: Offered on commercial property insurance when a business is located close to a fire station.
- Safe neighboring building discount: Offered on commercial property insurance when a business’s adjacent neighbor buildings are used for safe operations.
- Sprinkler system discount: Offered on commercial property insurance when a business installs a sprinkler system to prevent fire risk.
- Good product track record discount: Offered on commercial liability insurance when a business’s products have a good track record of success.
- Safe premises discount: Offered on commercial liability insurance when a business provides safe premises for customers to shop, etc.
Your independent insurance agent can help you find more information about exact discounts offered by Federated Insurance and other ways to save money through the insurance company, helping you to find the best value for your money.
Federated Insurance Customer Service
Federated Insurance allows customers to file claims via phone at specified hours during the week. The carrier also provides the following customer service options:
- Online contact form
- Online claims reporting
- Mobile app
The main customer service hotline has the following hour restrictions:
| Days | Hours (CST) | ||
| Monday-Friday | 6:30 am-5:00 pm | ||
| Saturday-Sunday | CLOSED |
The best way to get your customer service needs met is by working with an independent insurance agent. Independent insurance agents can help make customer service easier for you by handling claims and other concerns.
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Federal Insurance FAQs
Federated Insurance allows customers to file claims over the phone at extended hours on business days, or online or by mobile app at any time. The insurance company does not provide a specific claims response time frame promise.
Federated Insurance provides phone customer service and claims reporting at extended hours, Monday-Friday, or through the website or mobile app at any time. Federated Insurance also has a social media presence on Facebook, X, and LinkedIn, making itself a bit more available to customers.
Federated Insurance allows customers to file claims over the phone at specified hours or through the website or mobile app at any time. However, the insurance company does not provide details about its claims process, other than how to file. If a customer has questions about the carrier’s claims process, they will have to call the insurance company or get in touch with their independent insurance agent to stay updated after filing.
Federated Insurance's official website could benefit from providing more information about its claims process and coverage discounts. Many modern insurance companies also provide an FAQ for customers, which Federated Insurance does not. The carrier has a way to go to catch up to many other insurance companies in terms of user-friendliness.
Federated Insurance offers many types of coverages, one of which is errors & omissions (E&O) insurance. The insurance company's professional liability insurance can reimburse you for the following claims and disasters:
- Faulty workmanship
- Faulty materials or designs
- Faulty or defective products
- Poor or incomplete services rendered
Your independent insurance agent can help you find out more about Federated Insurance’s E&O insurance policies, as well as the carrier's other products, to see if its coverage would benefit your business.
Federated Insurance has received a high rating from AM Best. However, the insurance company is not accredited through the BBB and has had several complaints filed against it through the organization in recent years. Federated's BBB rating is also lower than average.
Federated Insurance has also had its name publicized negatively in recent years for various lawsuits. Customer reviews across the web appear to be dismal at best. It’s important for insurance customers to take all of this into account when considering whether Federated Insurance can be trusted as a good insurance company.
Federated's insurance products may be right for professionals and commercial customers seeking various types of business coverage, including commercial auto, professional liability, EPLI, and more. Coverage is available in 49 states.
https://www.federatedinsurance.com/
https://ratings.ambest.com/CompanyProfile.aspx?BL=0&ambnum=384&AltNum=1681384&AltSrc=3
https://www.bbb.org/us/mn/owatonna/profile/insurance-services-office/federated-mutual-insurance-company-0704-96560142