Agency website
About us
Providing Peace of Mind throughout North Florida and Georgia
Not your average local agency!
At Bates Hewett & Floyd, we're more than just a local insurance agency - we're a trusted partner in protecting what matters most. With over 50 years of experience, our family-led team spans two generations, proudly serving individuals, families, and businesses across Palatka, Putnam County, St. Johns County, and throughout the Southeastern United States.
As a full-service insurance agency, we specialize in a wide range of coverage solutions, including:
- Commercial Insurance - Tailored risk management and protection for businesses of all sizes.
- Personal Lines Insurance - Comprehensive home, auto, and personal liability coverage.
- Life Insurance and Annuities - Long-term financial security and retirement planning for peace of mind.
What sets us apart is our personalized approach to insurance, deep community roots, and unwavering commitment to client care. Whether you're seeking to safeguard your business, protect your family, or plan for the future, Bates Hewett & Floyd is here to guide you every step of the way.
What our clients are saying
"5 stars! highly recommended!"
"* * * * *"
"Very efficient was very helpful with getting me the insurance quotes that I needed."
"Great company....wonderful service !"
"Bob Lilly was incredibly helpful and helped me get family coverage. Very professional and highly recommended!"
"I have been a customer for the past 20 years, and they handle all my insurance needs, from cars, and my business. Trust these people they are on top of everything new."
"Awesome place to do business. This is a one stop for ALL of your insurance needs. Home, car, boat, RV, business, health, dental, life. Friendly well-staffed office in Putnam County. Putnam county is located on the St Johns River one of Florida's best kept secrets. It's one of the most affordable counties in Florida to live in."
"I had a very positive experience with them. When I first called, I talked with Khrystal, and she was very helpful and friendly. Throughout the process, Khrystal was always very responsive, professional, and understanding of my needs. She also explained things clearly. I would highly recommend this insurance agency, and my experience working with Khrystal especially was excellent. I do not usually write reviews, but I felt as though her service, and the service of Bates Hewett & Floyd, deserved some recognition."
"Khrystal was so helpful"
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Personal Lines insurance professionals
Ask me about these types of insurance...
Having the right car insurance is so important, even more important is understanding all the ins and outs of your coverage to help protect you.
Request an automobile insurance quoteGet multiple quotes on your homeowners insurance with one phone call. Let an independent agent shop for you.
Request a homeowners insurance quoteAn independent insurance agent will walk you through top umbrella policy options to make sure you have the proper coverage to tackle above and beyond claims.
Request an umbrella insurance quoteOur independent insurance agents will find you the right insurance for your farm that covers everything you need.
Request a farm insurance quoteWhy choose Bates & Hewett, Inc. dba Bates Hewett & Floyd
States we serve
- Florida
- Georgia
- Texas
Our insurance coverages
Personal insurance coverage
- ATV
- Automobile
- Boat
- Builders Risk / Construction
- Collectible Auto
- Condo
- Earthquake
- Farm
- Flood
- Health
- Home
- Identity Fraud
- Landlord
- Mobile Home
- Motorcycle
- Other
- Personal Watercraft
- Pet
- RV / Motorhome
- Renters
- Short-Term / Sharing
- Special Event
- Travel Trailer
- Umbrella
- Vacant Land
- Valuable Items
Business insurance coverage
- Business Owners Package (BOP)
- Business Vehicle
- General Liability
- Property
Life & Annuities coverage
- Annuities
- Disability Income
- Life
- Long Term Care
Recommended insurance company partners
Other companies we work with:
Auto-Owners Insurance Company, Burns & Wilcox, FCCI Insurance Group, FFVA Mutual Insurance Company, Florida Family Insurance, Heritage Insurance Company, Hiscox Ins Co Inc., Markel Specialty, Mercury Insurance Group, MetLife Auto & Home, Oxford Life Insurance Company, RPS, Tower Hill Preferred, VindatiBates & Hewett, Inc. dba Bates Hewett & Floyd Reviews
Customer Reviews
5 stars! highly recommended!
* * * * *
Very efficient was very helpful with getting me the insurance quotes that I needed.
Great company....wonderful service !
Bob Lilly was incredibly helpful and helped me get family coverage. Very professional and highly recommended!
I have been a customer for the past 20 years, and they handle all my insurance needs, from cars, and my business. Trust these people they are on top of everything new.
Awesome place to do business. This is a one stop for ALL of your insurance needs. Home, car, boat, RV, business, health, dental, life. Friendly well-staffed office in Putnam County. Putnam county is located on the St Johns River one of Florida's best kept secrets. It's one of the most affordable counties in Florida to live in.
I had a very positive experience with them. When I first called, I talked with Khrystal, and she was very helpful and friendly. Throughout the process, Khrystal was always very responsive, professional, and understanding of my needs. She also explained things clearly. I would highly recommend this insurance agency, and my experience working with Khrystal especially was excellent. I do not usually write reviews, but I felt as though her service, and the service of Bates Hewett & Floyd, deserved some recognition.
Khrystal was so helpful
We prioritize honest feedback from our clients to assist future customers in making well-informed decisions. Our review section showcases authentic experiences from real customers. When a less-than-positive review is submitted, we share it with both the agent and the reviewer to foster collaboration and improvement based on constructive feedback. We also moderate reviews to remove inappropriate content or spam, upholding a high standard of trust and transparency.
