Pledge of Performance

We hold ourselves to some unusually high standards

Because you’re a person, not a policy.



Trusted Choice Pledge of Performance Shield

So what does that mean? It means Trusted Choice® agents bring more to the table. They give you more options, prices you’ll love, and the support to make the whole process easy.

That’s our pledge to you, and all of our clients. And if we ever come up short on these commitments, please let us know so we can make it right.

Our Pledge of Performance promises that we will:

  • Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.
  • Guide you through the claims process for a prompt and fair resolution of your claim.
  • Help you solve problems related to your coverage or account.
  • Explain the coverages and options available to you through our agency, at your request.
  • Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
  • Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
  • Use our experience and multiple company relationships to customize your coverage as needed.
  • Commit our staff to continuing education so they may be more knowledgeable in serving you.
  • Treat you with respect and courtesy.
  • Conduct our business in an ethical manner.


So what does that mean for you?

Well, a lot actually.


Insurance Choices

Choices. A Lot Of ‘Em.

As independents, our agents shop multiple companies to find the right coverage at the right price for you. For free.


Insurance Choices

Someone In Your Corner. Always.

As independents, our agents shop multiple companies to find the right coverage at the right price for you. For free.


No 1-800 Calls

No 1-800 Numbers

That’s because our agents are local, no matter where you are. And that means no one understands your coverage needs better.


Plain English Insurance

Plain-English Insurance

Don’t know insurance? No problem, we do. We’ll break down the jargon and make sense of even the finest print so you understand it all. 

Our Top Insurance Products



Want to know what people are saying about us?

Five Star Review

4.3/5 based on 63 customer reviews from Consumer Affairs


5/5
Michael of Taylors, SC
"I WANTED TO FIND SOMEBODY WHO WOULD SHOP EVERYTHING..."

Liberty Mutual had a $500 price increase on my truck. So I wanted to find somebody who would shop everything and not just one company and I found Trusted Choice. They found me a local agent, who I felt comfortable with. The interaction between the agent and I was very professional, no pressure, and there was unbiased information.


5/5
Rudy of Altamonte Springs, FL
"I went with an independent agent because..."

Every year I search for homeowners insurance to make sure that I’m getting the best bang for my dollar. I went with an independent agent because if I go through them, I get that one-on-one instead of being just a number…They got back to me on time, usually within a couple of hours or within the hour after sending an email or placing a call. They called me back with the information I was looking for. That's what led me to decide that Trusted Choice was the one I should go with.


5/5
R. of Az, AZ
"It was fairly easy because..."

It was fairly easy because it asked me location, gave me a map to look at so I could see exactly where these folks were because I don't want to drive. If I have to go to their office for whatever reason, I didn't want to have to drive too far. The map helped me focus in on nearby people. And then I was looking for an independent agent, so it helped me narrow the focus. Then the company's agent called me right back. I told her what I was looking for and she responded within an hour of some kind of a general quote. I gave more specifics, then she got right back to me. It was all done within 24 hours.


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