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Frequently Asked Questions
I am having trouble logging in to my account.
Why are some fields in my profile already filled out?
We have pre-populated your agency profile with information from the IIABA database to help speed things up for you. It’s important that you review this information for accuracy and update it if needed.
Why are some profile fields locked?
The fields available to you depend on your subscription level. To unlock these features call our Client Success Team to upgrade your subscription at (855) 372-0070.
Why is the phone number displayed on my profile different than my agency phone number?
Your profile displays a unique call tracking phone number that is linked to your agency phone number. The call tracking number helps us report back to you how many referrals are calling you through your TrustedChoice.com profile.
How do I change my subscription or update my billing information?
Our Client Success Team is standing by to help you with all your account needs. Email firstname.lastname@example.org or call (855) 372-0070.
I'm new. Can someone show me around?
Yes! We love welcoming new Advantage subscribers and helping them get off to a strong start. Please take a moment and fill out the form to schedule your Advantage Walkthrough today!