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  1. IA Advantage Blog
  2.  » Find Answers Fast with the Revamped Help Desk

Find Answers Fast with the Revamped Help Desk

We gave our Help Desk some TLC to help agents keep up with all the exciting changes we've made over the last few months. Here's what's new!
Published: January 27, 2022 Help Desk

We had some major releases in 2021, including a new site design for, a brand new Advantage website and resource center and a new Market Finder tool to help agents connect with new insurance providers. And while we were making all these new improvements, we made sure to give some TLC to our help center to keep our customers on top of it all.

Reorganized to help you find what you need, fast

Our library of topics has been reorganized into three categories to guide you to the resources you’re looking for.

Get Started Guides

If you’re a new subscriber, the Get Started Guides should be your first stop! You’ll learn how to set up your profile to maximize its performance and get the most out of your subscription.

General Help Topics

Dive deep into the world of Advantage in the General Help Topics section. Here you’ll learn about each of the different subscription types and get advanced tips on how to rank higher and reach more consumers.

New Features

Stay on top the latest product enhancements in the New Features section and learn what our team is working on for the future.

Of course you can also easily find what you are looking for using our new search tool, too!


Topics reviewed, updated and cross-referenced

We gave our content a thorough review and updated to reflect our latest product enhancements. We even cross-referenced articles by topic so you quickly jump to “related topics” to help you connect the dots.

Help Desk Related Topics

A “Personal Walkthrough” option added for when online just isn’t enough

Sometimes nothing can beat a personal tour. Our Client Success Team welcomes the chance to be your personal Advantage sherpa to show you around your profile and get you set up fast! Or if you’ve been a subscriber for a while, they can review your profile and help you fine tune it for optimal performance. Come see us on to fill out the request form to get your personal tour scheduled.

Client Success Cathy and Jonie

Check out the Help Desk Now

Start making the most of your Advantage subscription by visiting our new Help Desk at


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