Hiscox Insurance Company Review 2025
Written by
Christine Lacagnina has written thousands of insurance-based articles for TrustedChoice.com by authoring consumable, understandable content.
Reviewed by
Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
Trusted Choice's Hiscox Insurance Score
4 Stars
Our final Hiscox Insurance rating is 4 out of 5 stars. The insurance company has been around for more than a century and a quarter, which is certainly respectable within the insurance industry. Hiscox has received high ratings through AM Best and the BBB, though it's not BBB-accredited. Coverage is offered in 49 states and D.C., and the carrier's catalog is quite extensive, providing several coverage solutions for small businesses.
Hiscox Insurance was founded in 1901, giving the carrier almost 125 years' worth of experience in the insurance industry. The insurance company has grown to become a leading specialist insurer in the U.S.
Today, Hiscox still focuses on providing insurance solutions for small businesses. The insurance company provides online claims reporting, as well as online bill pay and request-a-quote services. Hiscox provides plenty of information about its coverage on the official website, as well as a specific claims response time frame and an outline of its claims process.
Customers have raved about their experience with Hiscox, as is evident from the reviews page on the carrier's official website. Our recommendation is that if you're in the market for small business insurance, go ahead and take a closer look at Hiscox Insurance with your independent insurance agent to be your next trusted carrier.
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Hiscox Insurance Products by Type
Hiscox is a specialized insurance company, with a focus on small business insurance. Some of the top insurance products they offer include the following:
Business Insurance:
- General liability insurance
- Professional liability insurance
- Business owners policy insurance
- Short-term liability insurance
- Cyber security insurance
- Workers' compensation insurance
- Medical malpractice insurance
- Commercial auto insurance
- Directors and officers insurance
- Commercial umbrella insurance
- Employment practices liability insurance
Hiscox Business Owners Policy Insurance
A business owners policy (BOP) from Hiscox comes with general liability insurance and commercial property insurance, which can cover your business furniture and equipment at up to five different office locations. This coverage can reimburse business owners for accident damage to business property. Hiscox also offers several optional coverage enhancements to complete your BOP, including coverage for terrorism, hired or non-owned vehicles, and the following.
Coverage types, features, and benefits:
Business interruption
Hiscox's business interruption coverage can provide reimbursement for lost business income and other expenses during temporary covered closures due to many perils, such as fire.
Electronic data loss
Hiscox's electronic data loss insurance can reimburse policyholders for expenses related to lost or damaged electronic data and computer operations interruptions.
Crime
Hiscox's commercial crime insurance can cover dishonest acts by employees, including theft of business property and more.
Hiscox Business Insurance Average Prices
Hiscox advertises that its business insurance rates start as low as $22.50 per month. The cost of your specific policy may vary depending on the types of coverage you need, the size and location of your business, your claims history, and many other factors.
An independent insurance agent can help you get an exact quote from Hiscox. You can also request a quote online or check out our business insurance calculator to get a better idea of how much various policies might cost your company.
What Discounts Does Hiscox Offer?
Hiscox doesn't list its specific small business insurance discounts on the official website. Interested customers can contact the carrier directly. An independent insurance agent can also help you obtain more specific information about exact discounts and other cost-saving opportunities from Hiscox.
Hiscox Customer Service
Hiscox offers several options for its customers to file claims, including online at any time. The carrier also provides the following customer service options:
- Phone
- Snail mail
- Phone, online, and snail mail claims reporting
- Free online quotes
- The customer service phone department has the following hour restrictions:
| Days | Hours (EST) | ||
| Monday-Friday | 7 a.m. - 10 p.m. | ||
| Saturday | CLOSED | ||
| Sunday | CLOSED |
Hiscox business insurance phone number: 1-866-283-7545
To ensure a great customer service experience, work together with an independent insurance agent. These agents can help handle claims and other matters for you so you can relax and enjoy your coverage.
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Hiscox Insurance FAQs
Hiscox aims to respond to claims within one business day. For more complex claims, Hiscox tries to respond to customers within 48 hours.
Hiscox allows customers to file claims at any time online, by phone during regular business hours, by email, or by mail. Its customer service department is available at generous hours, Monday through Friday. The carrier’s social media presence extends across Facebook, X, YouTube, and LinkedIn, which makes it even more available to customers.
Hiscox offers a couple of options for claims reporting. The carrier's claims process is detailed as follows:
- Claims response: Within 1-2 business days, Hiscox will contact the customer and email them a reference number.
- Claims rep assigned: Hiscox assigns a claims representative, who contacts the customer to get important information and explain the next steps.
- Coverage validation: The claims rep works with the customer to understand the claim and gather other pertinent information.
- Resolution: The claims rep contacts the customer after validating their coverage to explain any remaining steps before receiving reimbursement and a final decision about the claim.
If customers have questions about filing or the claims process itself, they can contact the carrier via phone or get in touch with their independent insurance agent.
Hiscox’s official website is extremely user-friendly. The carrier provides plenty of information about its claims process and details a claims response time frame clearly for its customers. Hiscox also provides plenty of information about its small business coverage options. Online bill pay is available, as is 24/7 online claims reporting via online. Hiscox insurance company is excellent overall in terms of user-friendliness.
Hiscox focuses its efforts on providing quality coverage for small businesses. They offer several forms of important protection for customers, including general liability insurance, directors and officers insurance, crime insurance, and much more. Hiscox ensures that small businesses are protected from every angle, from potential legal issues to employee injuries. Your independent insurance agent can help provide even more information about Hiscox's small business coverage.
With excellent ratings through AM Best and the BBB and an extensive history within the insurance industry, Hiscox has certainly demonstrated its commitment to providing customers with quality insurance, as well as great service. While it is not BBB-accredited, Hiscox can indeed be considered a good insurance company.
Hiscox's insurance products may be right for professionals and business owners seeking coverage for their employees, liability, and more. Coverage is available in 49 states and D.C.
Hiscox advertises small business insurance starting as low as $22.50 per month. The carrier states that most commercial customers pay less than $30 per month for a liability-only policy. Your coverage's cost will vary depending on the type of coverage you need and other factors.
https://www.hiscox.com/
https://www.bbb.org/us/ny/new-york/profile/insurance-services-office/hiscox-inc-0121-123713/customer-reviews
https://ratings.ambest.com/CompanyProfile.aspx?ambnum=3030&AltNum=6523030