AIX Specialty Insurance Company Review 2025
Written by
Christine Lacagnina has written thousands of insurance-based articles for TrustedChoice.com by authoring consumable, understandable content.
Reviewed by
Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
Our AIX Specialty Insurance Score
2 Stars
We award AIX Specialty Insurance Company a final rating of 2 out of 5 stars. AIX Specialty is backed by the well-regarded The Hanover Group. Both companies have been rated "A" (excellent) by AM Best. However, AIX Specialty is not individually rated or accredited by the Better Business Bureau (BBB). The Hanover, however, has a high BBB rating and is accredited.
AIX Holdings, an insurance holding company with executive offices in Windsor, Connecticut, was founded in 2005 by five insurance industry veterans in conjunction with Sterling Capital Partners. AIX Group was formed to fill a need in the underserved market of specialty program insurance business. The company was acquired by The Hanover Insurance Group, Inc. in 2008. The Hanover is the holding company for several property and casualty insurance companies, which together constitute one of the largest insurance businesses in the United States.
The Hanover distributes its products through a select group of independent agents and brokers. AIX Specialty Insurance is a specialty property and casualty insurer that underwrites and manages program business, utilizing alternative risk transfer techniques. AIX Holdings has developed general liability, workers’ compensation, commercial property, and commercial auto liability programs for markets with specialty coverage or risk management needs.
AIX Specialty is not for every business owner. Only certain types of industries or business risks will need the coverage offered by the carrier. Further, AIX Specialty has virtually no online presence, making it difficult to find detailed information about its products or services. We recommend finding out more about the carrier with the help of an independent insurance agent before considering them to be your next trusted carrier.
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AIX Specialty Insurance Products by Type
AIX Holdings, based in Windsor, CT, is a specialty property and casualty insurance carrier that focuses on underwriting and managing program business using alternative risk transfer techniques. AIX Holdings has developed programs for a range of well-defined, underserved markets with specialty coverage or risk management needs.
Its products are as follows:
Business Insurance:
- General liability insurance
- Workers' compensation
- Commercial property insurance
- Commercial auto liability insurance
AIX Specialty Business Insurance Average Prices
AIX Specialty does not have its own website, so it's difficult to determine the carrier's average prices. Interested customers can contact its parent company, The Hanover, directly, or work with an independent insurance agent to obtain quotes. To get a better idea of how much business insurance might cost for your company, check out our business insurance calculator.
What Discounts Does AIX Specialty Offer?
AIX Specialty does not make information about its specific discounts or reward programs readily available. An independent insurance agent can help you learn more about savings opportunities from AIX Specialty Insurance and other carriers.
AIX Specialty Insurance Customer Service
Customer service information for AIX Specialty’s customers is not available. However, the following information is available for business customers of The Hanover Group. It is unclear if AIX Specialty customers have the same service options or can receive service through The Hanover Group website.
- Phone
- Snail mail
- Online bill pay
- Online claims reporting
- Mobile app available
- 24/7 phone claims reporting
- The hour restrictions for the customer service phone department are not published.
| Days | Hours (ALL TIME ZONES) | ||
| Monday-Sunday | NOT SPECIFIED |
The best way to handle your customer service needs is to work with an independent insurance agent. These agents help make customer service easier by handling claims and other concerns.
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AIX Specialty Insurance FAQs
Customer service information for AIX Specialty’s customers is not available. It is unclear if AIX Specialty customers have the same service options or can file claims through The Hanover Group website. The Hanover Group does not offer an average claim response time, but it does state that there is the potential for same-day payment once your claim is resolved.
Customer service information for AIX Specialty’s customers is not available. However, The Hanover's customer service is available by phone, online, and via the Hanover Mobile app. The company also has a presence on Facebook, X, and LinkedIn.
Claims can be initiated online, but there are different requirements and information required depending on the type of claim. Bill pay is also available online or via the mobile app.
AIX Specialty customers likely file claims through The Hanover. The Hanover provides multiple resources for customers to file claims, such as online claims reporting and 24/7 claims reporting. Customers can also submit claims via the mobile app. However, no specific claims process is detailed.
AIX Specialty does not have its own website. The Hanover Group has a clear, concise, and easy-to-navigate website, but it does not feature any information specifically about AIX Specialty or its products. As a result, AIX Specialty does not provide a user-friendly experience.
It is difficult to evaluate the quality of AIX Specialty business insurance offerings because there is limited information publicly available. AIX Specialty offers general liability, workers' compensation, commercial property, and commercial auto liability programs for a range of well-defined, underserved markets where there are specialty coverage or risk management needs.
AIX Specialty is a well-established and financially stable specialty insurance carrier. It has the financial backup of being part of well-regarded The Hanover Group. There are no customer reviews for AIX Specialty as an individual entity. AIX Specialty is also not individually rated or accredited by the BBB. So, it may be up to individual interpretation if AIX Specialty can be considered a good insurance company.
AIX Specialty's insurance products are available in the Northeast, East Coast, Southern states, and the West. Coverage may be right for customers seeking certain types of business insurance, such as commercial property or commercial auto liability coverage.
https://www.hanover.com
https://news.ambest.com/newscontent.aspx?refnum=242362&altsrc=23
https://www.bbb.org/us/ma/worcester/profile/insurance-services-office/the-hanover-insurance-group-0261-100180