Infinity Insurance Agency, Inc. Review 2025
Written by
Christine Lacagnina has written thousands of insurance-based articles for TrustedChoice.com by authoring consumable, understandable content.
Reviewed by
Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
Trusted Choice's Infinity Insurance Agency, Inc. Score
2 Stars
We award Infinity Insurance Agency, Inc. a final rating of 2 out of 5 stars. While Infinity has a good rating for financial strength from AM Best, it has a poor Better Business Bureau (BBB) rating and is not accredited by the organization. Infinity has also received poor ratings by the NAIC and J.D. Power. Many customer reviews are, unfortunately, negative as well.
Infinity Insurance was founded in 1955 in Birmingham, AL. The carrier was acquired by Kemper Corporation in 2018. Infinity provides auto insurance for high-risk drivers in California. Other types of coverage, including business auto insurance, are available in a few select states.
Infinity's average auto insurance rates are much higher than the national average. Unless you're a high-risk driver in California, the carrier's products may not be right for you. Overall, we recommend working together with a local independent insurance agent to find a more reputable carrier than Infinity.
Infinity Insurance Pros and Cons:
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Infinity Insurance Products by Type
Infinity Insurance offers commercial and personal coverage. The carrier's products are as follows:
Business Insurance:
- Business insurance
- Commercial auto insurance
- Commercial general liability insurance
Vehicle & Auto Insurance:
- Personal auto insurance
Infinity Insurance Auto Insurance
Infinity sells auto insurance for high-risk drivers. Infinity offers the standard car insurance coverages you'd expect to find in a policy, including liability, collision, comprehensive, and uninsured/underinsured motorist. The carrier's official website does not detail additional coverage options.
Infinity Insurance Auto Insurance Average Prices
Infinity's average car insurance premiums are higher than the national average of $2,458 per year for full coverage or $678 annually for minimum coverage. In comparison, Infinity's average rates are $3,336 per year for full coverage and $756 per year for minimum coverage.
However, it's important to note that Infinity's auto insurance products are aimed at high-risk drivers, which could cause higher premium rates than average. Here are some average rates for car insurance from Infinity by driver age:
Infinity Average Annual Car Insurance Prices by Driver Age
| Driver Age | National Full Coverage Policy Premium | Infinity Full Coverage Policy Premium |
|---|---|---|
| 16 | $5,080 | $8,950 |
| 18 | $4,376 | $8,536 |
| 20 | $4,818 | $8,404 |
| 25 | $2,929 | $4,585 |
| 30 | $2,523 | $3,448 |
Infinity's average car insurance rates were much higher than the current national average in every driver age group we studied. For 18-year-old drivers, Infinity's prices are nearly double the national average.
Methodology
Average rates for car insurance were based on a sample driver who is 40 years old and has a good credit score and clean driving record. The sample customer was quoted for an auto insurance policy with bodily injury liability coverage of $300,000 per accident and $100,000 per person, property damage liability coverage of $50,000 per accident, personal injury protection coverage of $100,000 per accident, and uninsured motorist bodily injury coverage of $300,000 per accident and $100,000 per person. The driver's collision and comprehensive coverages each had a $500 deductible.
What Discounts Does Infinity Insurance Offer?
Infinity Insurance offers several discounts on its coverage. The carrier's car insurance discounts include the following:
- Multi-car discount: Offered to car insurance customers who insure more than one vehicle through Infinity. (up to 38%)
- Paid-in-full discount: Offered to car insurance customers who pay their entire premiums upfront, rather than monthly. (up to 15%)
- Safe driver discount: Offered to car insurance customers with good driving records. (up to 25%)
- Switch-and-save discount: Offered to car insurance customers who switch to Infinity from another carrier. (up to 15%)
An independent insurance agent can provide better discount information and premium quotes for coverage through Infinity Insurance. When it comes to coverage, independent insurance agents work hard to help get you more value for the money.
Infinity Insurance Customer Service
Here's a breakdown of Infinity's customer service options and availability:
- Phone
- Snail mail
- Online bill pay
The customer service phone department has the following hour restrictions:
| Days | Hours (ALL TIME ZONES) | ||
| Monday-Friday | 8 a.m. - 6 p.m. | ||
| Saturday | 8:30 a.m. - 3 p.m. | ||
| Sunday | CLOSED |
To ensure a great customer service experience, work together with an independent insurance agent. These agents can help handle claims and other matters for you so you can relax and enjoy your coverage.
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Infinity Insurance FAQs
Infinity Insurance offers claims reporting through a couple of mediums. However, the insurance company does not provide an official claims response time frame promise. Infinity Insurance encourages customers to file claims ASAP after an incident.
Infinity Insurance allows customers to file claims over the phone. Its customer service phone department hours are generous during the week and on Saturdays. The carrier’s social media presence extends across Facebook, Instagram, YouTube, and LinkedIn, which makes it more available to customers.
Infinity Insurance does not detail its claims process on the official website. If customers have questions about filing or the claims process itself, they can contact the carrier directly or get in touch with their independent insurance agent.
Infinity Insurance’s official website could certainly use an update. It's difficult to find much information about additional coverage options or discounts.
The carrier also does not detail its claims process. Average prices are not provided without contacting the carrier. Infinity's "About" page also leaves much to be desired. Overall, Infinity falls quite short in the user-friendliness department.
Infinity has a good rating for financial strength from AM Best. However, the carrier has a poor rating from the BBB and is not accredited by the organization. Infinity has also been rated poorly by the NAIC and J.D. Power, and has received a lot of negative customer feedback. Overall, we're hesitant to call Infinity a good insurance company.
Infinity offers car insurance for high-risk drivers in California. As such, its rates are higher than average. It's also difficult to find information about additional coverage options and discounts.
Infinity's insurance products may be right for high-risk drivers in California, or business insurance customers. Coverage is not available in most states.
Infinity's average car insurance premiums are higher than the national average of $2,458 per year for full coverage or $678 annually for minimum coverage. In comparison, Infinity's average rates are $3,336 per year for full coverage and $756 per year for minimum coverage.
https://www.infinityauto.com
https://www.bbb.org/us/al/birmingham/profile/insurance-agency/infinity-insurance-company-0463-1000029243
https://news.ambest.com/newscontent.aspx?AltSrc=28&refnum=190777
https://www.bankrate.com/insurance/reviews/infinity/