Mountain States Insurance Group Review 2025
Written by
Ann Herro has been writing about insurance and employee benefits for over 15 years. She covers topics ranging from car insurance to healthcare costs.
Reviewed by
Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
Mountain States Insurance Group Final Score
2.5 Stars
Mountain States Insurance Group is a member of the Donegal Insurance Group, founded in 1889, giving the company well over a century and a quarter of experience in the insurance industry. Mountain States Insurance Group got its start in 1937 as an individual company offering workers' compensation insurance to businesses in New Mexico.
The carrier became part of Donegal Insurance Group in 2017. Today, Mountain States offers a complete line of commercial property and casualty products for small or midsize businesses in Colorado, New Mexico, Texas, and Utah.
Thanks to its strong parent company, Mountain States Insurance Group is considered to be a stable carrier with a strong future outlook. AM Best gives the insurance company an overall “A” rating, indicating it is an excellent choice for insurance customers.
We award Mountain States Insurance Group a final rating of 2.5 out of 5 stars. The carrier has been around for several decades and is highly rated by AM Best. However, Mountain States Insurance is not rated or accredited by the Better Business Bureau (BBB), and it's extremely difficult to find customer feedback.
Mountain States Insurance offers commercial insurance in a handful of western states. Mountain States Insurance Group might be right for you if you own a business in its service area. We recommend exploring all of your commercial insurance options with the help of an independent insurance agent.
Mountain States Insurance Group Pros and Cons
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Mountain States Insurance Group Products
Here's an overview of the products offered by Mountain States Insurance.
- Businessowners insurance
- Contractors businessowners policy
- Commercial package policy
- Commercial auto insurance
- Commercial umbrella insurance
- Auto dealers insurance
- Workers' compensation insurance
- Employment practices liability insurance
- Liquor liability insurance
- Contractors errors and omissions insurance
This list of products offered by Mountain States Insurance is not exhaustive. Your independent insurance agent can help you find more information about the coverages offered by Mountain States Insurance Group and help you decide if this insurance company is right for you.
You can also find a carrier by using our national insurance company directory. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.
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What Discounts Does Mountain States Insurance Offer?
Mountain States Insurance Group does not provide information about specific discounts or savings programs it might offer.
An independent insurance agent can help you find out about discounts and savings opportunities available from Mountain States Insurance Group.
Mountain States Insurance Customer Service
Here's an overview of Mountain States Insurance Group's customer service options and availability.
- Phone contact option
- Snail mail contact option
- Contact form on website
- Online claims reporting
- 24/7 phone claims reporting
- Customer service phone department has the following hours
| Days | Hours (ET) | ||
| Monday-Friday | 8 am - 6 pm | ||
| Saturday | CLOSED | ||
| Sunday | CLOSED |
To ensure a great customer service experience, work together directly with your independent insurance agent. Independent insurance agents can help handle claims and other matters for you.
Mountain States Insurance Group FAQs
Mountain States Insurance Group povides 24-hour claim reporting for policyholders and agents. In emergency situations, an on-call claim representative will respond within one hour of the initial report. For non-emergencies, policyholders can expect to be contacted by a claims representative on the next business day.
Mountain States Insurance Group is available at extended hours via phone, Monday-Friday, Eastern time. The carrier also offers 24/7 phone and online claims reporting.
Mountain States Insurance Group does not provide much information about its claims process besides how to file. However, an independent insurance agent can help by filing claims for you, and can keep you updated through every step of the process.
Mountain States Insurance Group creates a somewhat user-friendly experience for its customers. While the public website is clear and easy to navigate, it lacks details about its products and service offerings.
Mountain States Insurance Group offers several commercial coverages, including businessowner policies (BOP insurance). The carrier's BOP insurance offers the following:
- Commercial property coverage
- Business income coverage
- Equipment breakdown coverage
- Commercial general liability coverage
An independent insurance agent can help you find more information about Mountain States Insurance Group's BOP coverage, as well as the carrier's many other products.
Mountain States Insurance Group receives an "A" rating from AM best. However, the carrier is not rated nor accredited by the BBB. It's also difficult to find any customer feedback about the insurance company, so it's hard for us to say whether Mountain States Insurance Group can be considered a good insurance company.
https://www.msig-nm.com/home
https://www.bbb.org/us/ut/west-jordan/profile/insurance-companies/mountain-states-insurance-1166-22154715