Privilege Underwriters Insurance Company Review 2025

Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
Trusted Choice's Privilege Underwriters Reciprocal Exchange (PURE) Insurance Score
3.5 Stars
We award PURE Insurance a final rating of 3.5 out of 5 stars. The carrier has an excellent rating by AM Best and offers several forms of personal lines coverage. However, the insurance company has a poor Better Business Bureau (BBB) rating and is not accredited by the organization.
Founded in 2006, Privilege Underwriters Reciprocal Exchange, or PURE, has been in the insurance industry for more than 15 years. The insurance company specializes in several types of personal lines coverage. PURE writes insurance for luxury homeowners, watercraft owners, jewelry owners, and much more. The carrier is headquartered in White Plains, NY. PURE is a member-owned insurance company.
We're impressed that PURE takes the time to respond to every customer review. The carrier's website is easy to navigate and offers extended customer service contact hours through Saturday. Overall, we recommend working with an independent insurance agent to look into PURE to be your next trusted insurance company.
PURE Insurance Pros and Cons:
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To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.
PURE Insurance Products by Type
PURE offers a variety of coverages for individuals. Here's a list of the coverages offered by PURE:
Home & Property Insurance:
- High-value homeowners insurance
- Jewelry, art, and collections insurance
- Personal umbrella insurance
- Fraud and cyber insurance
- Flood insurance
- Condo and co-op insurance
- Home systems insurance
Vehicle & Auto Insurance:
- Luxury vehicles insurance
- Watercraft insurance
PURE Insurance High-Value Homeowners Insurance
PURE's high-value homeowners insurance policies are specifically designed for luxury homes and estates. The carrier's policies offer the option to receive a cash settlement after a total loss if the homeowner does not want to rebuild. Other coverage features are as follows.
Coverage types, features, and benefits:
Guaranteed home replacement cost
PURE's guaranteed home replacement cost coverage will provide enough reimbursement to rebuild a covered total loss home to its original standard, even if this exceeds the policy's limit.
Jewelry
Coverage of $50,000 for jewelry is included in PURE's high-value home insurance policies. This coverage can reimburse you for jewelry that's lost, misplaced, or stolen.
Sewer and drain backup
PURE's high-value home insurance policies also include coverage for sewer and drain backups that cause overflows or flooding within the home.
PURE Insurance High-Value Homeowners Insurance Average Prices
The current national average price for a high-value homeowners insurance policy with $750,000 in dwelling coverage is $4,549 annually. A policy with the same amount of coverage from PURE is $4,522 per year, making the carrier's coverage slightly below average.
Here are some average prices for PURE's high-value home insurance policies by dwelling coverage amount.
PURE Average Home Insurance Prices by Dwelling Coverage Amount
| Dwelling Coverage Amount | National Average Annual Policy Premium | PURE Average Annual Policy Premium |
|---|---|---|
| $150,000 | $1,406 | $1,957 |
| $300,000 | $2,304 | $2,565 |
| $350,000 | $2,571 | $2,763 |
| $450,000 | $3,118 | $3,172 |
| $750,000 | $4,549 | $4,522 |
PURE's coverage is designed for luxury homes, so its rates are considerably more expensive than the national average in each category of lower dwelling coverage. Not all homes are eligible for PURE's high-value home insurance coverage, and coverage is not available in every state.
PURE Insurance Luxury Car Insurance
PURE's luxury car insurance policies come with standard coverage options, including liability. Coverage for 24/7 towing is included, but customers have the option to add uninsured and underinsured motorist coverage and roadside assistance.
PURE will also pay the vehicle's agreed value with no deductible if it's declared a covered total loss. Additional coverage options are outlined below.
Coverage types, features, and benefits:
Original equipment manufacturer (OEM) parts
PURE's optional coverage pays to repair your vehicle with OEM parts rather than aftermarket.
Worldwide rental vehicles
PURE's worldwide flexible rental coverage will pay for a rental car with property and damage liability coverage for up to 90 days. The carrier can even arrange to have a rental car brought directly to a customer while theirs is in the shop.
Additional transportation expenses
PURE will reimburse customers for hotels, meals, and additional expenses if their vehicles break down more than 50 miles away from home.
PURE Insurance Luxury Car Insurance Average Prices
PURE does not provide average pricing information for its luxury car insurance policies. Interested customers can request a quote through the carrier's website or work with an independent insurance agent. You can also get a better idea of how much car insurance might cost you by checking out our car insurance calculator.
What Discounts Does PURE Insurance Offer?
PURE does not make information about its specific discounts readily available. However, an independent insurance agent can help you find these details. Independent insurance agents work hard to find you the right coverage at the most affordable price.
PURE Insurance Customer Service
Here's a breakdown of PURE's customer service options and availability:
- 24/7 claims reporting
- Phone
- Snail mail
| Days | Hours (EST) | ||
| Monday-Friday | 7 a.m. - 9 p.m. | ||
| Saturday | 8 a.m. - 8 p.m. | ||
| Sunday | CLOSED |
To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.
PURE Insurance FAQs
PURE does not make a specific claims response time frame promise. Customers can report claims 24/7 online or by phone, email, or snail mail.
PURE is available by phone at extended hours, Monday through Saturday. The carrier is also available via email or snail mail.
PURE does not break down its claims process step by step, but the carrier does offer 24/7 claims reporting via email or phone. An independent insurance agent can also simplify the process further by filing claims for you.
PURE's website is highly intuitive and easy to navigate, creating a very user-friendly experience for customers. The carrier also has a social media presence on LinkedIn, Instagram, Facebook, and YouTube, which makes it even more accessible to customers.
PURE's high-value homeowners insurance provides all the standard coverages you'd expect, plus a few important bonuses, including:
- Sewer and drain backup coverage
- Jewelry coverage
- Guaranteed home replacement cost coverage
- Flexible deductibles
- Deductible waiver options
An independent insurance agent can help you decide if PURE's high-value homeowners insurance is a good fit for your coverage needs.
PURE has an excellent website, generous customer service contact hours, and several forms of personal lines coverage available. The carrier is also highly rated by AM Best. However, the carrier has a poor BBB rating and is not accredited by the organization. No discount information is available online. Overall, PURE can be considered a fairly good insurance company.
PURE's insurance products may be right for customers with luxury homes or vehicles in search of policies with higher coverage limits. PURE's high-value home insurance policies have cheaper average premiums than the national average.
A high-value home insurance policy with $750,000 in dwelling coverage from PURE is $4,522 per year, making the carrier's coverage slightly below the current national average of $4,549.
https://www.pureinsurance.com/about-us
https://news.ambest.com/pr/PressContent.aspx?refnum=34831&altsrc=2
https://www.bbb.org/us/ny/white-plains/profile/insurance-companies/pure-insurance-0121-132788
https://www.bankrate.com/insurance/reviews/pure/
