Delta Dental Insurance Company Review

We've looked at over 1,000 insurance companies rating them on strength, accessibility, and service to find the best ones. Here's what people think about Delta Dental Insurance Company.

Delta Dental Insurance Company at a Glance

  • Founded in 1954
  • Specializes in dental insurance
  • Coverage available nationwide
  • Rated "A" (excellent) by AM Best
  • Rated "A+" (excellent) by the Better Business Bureau (BBB)

Delta Dental pros: Several decades' of experience in the insurance industry. Offers several forms of dental coverage. Offers dental coverage that matches customers to discounted providers. Coverage available nationwide. High ratings through AM Best and the BBB.

Delta Dental cons: Limited to one category of insurance. Not much information about claims process. Some mixed customer feedback. A few complaints filed through the BBB.

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

What Type of Insurance Does Delta Dental Offer?

Here's an overview of the products offered by Delta Dental.

  • Individual dental insurance
  • Senior dental insurance
  • Featured state dental insurance

Your independent insurance agent can help you find more information about the coverages offered by Delta Dental, and help you decide if this insurance company is right for you.

What to Know about Delta Dental

Delta Dental was founded in 1954, giving the carrier nearly seven decades' worth of experience in the insurance industry. The insurance company's original mission was to expand the availability of oral healthcare in California, Oregon, and Washington state. The carrier's reach has since expanded to all 50 states.

Today, Delta Dental offers three forms of dental coverage including individual, senior, and featured state dental insurance. The insurance company's network has 39 agencies across the US, Puerto Rico, and other US territories. 

Thanks to its extensive history and nationwide reach, Delta Dental has become known as a stable carrier with a strong outlook for the future. AM Best gives Delta Dental insurance company an overall “A” rating, indicating the carrier is an excellent choice for insurance customers.

Established in 1899, AM Best is one of the oldest rating companies in the world. Reviews from AM Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and annual report. 

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What Discounts Does Delta Dental Offer?

While Delta Dental offers discount plans, which allow customers to select a dentist who offers discounted services, they do not make information about their own discounts on coverage readily available. However, an independent insurance agent can help find these details for you. Independent insurance agents work hard to find you the most affordable coverage that still gets the job done right.

Delta Dental Customer Service

Here's a breakdown of Delta Dental's customer service options and availability.

  • Phone contact option
  • Email contact option
  • Fax contact option
  • Snail mail contact option
  • General contact form on website
  • Customer service phone department hours not specified

To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.

Delta Dental FAQ

What is Delta Dental's average claim response time frame?

Delta Dental does not make a specific claims response time frame promise.

What is Delta Dental's customer service availability?

Delta Dental breaks down their customer service departments by state for policyholders. Their customer service phone department hours are not specified. Customers can also reach the carrier via fax, email, or snail mail.

What is Delta Dental's claims process?

Delta Dental does not provide much detail about its claims process. However, an independent insurance agent can file claims for you, as well as keep you updated through every step of the process.

Does Delta Dental create a user-friendly experience for customers?

Delta Dental does not provide much information about its claims process. It also does not list its specific phone customer service department hours. The carrier does however have a social media presence on LinkedIn, Facebook, Twitter, and YouTube. 

Does Delta Dental have good dental insurance?

Delta Dental offers several forms of individual dental insurance, including the following.

  • Delta Dental PPO: Matches policyholders to dentist who allow reduced fees for their services.
  • Delta Dental Premier: Offers the largest network of dentists. Policyholders only pay their copay and deductible amounts.
  • Delta Dental PPO Plus Premier: Allows customers to receive a dentist's contracted fee even if the provider is out of the customer's PPO network. 
  • DeltaCare USA (HMO): Low-cost coverage that focuses on preventative care.
  • Delta Dental Patient Direct: A service discount plan that allows customers to match up to dentists that offer discounted rates. 

An independent insurance agent can help you decide if one of Delta Dental's individual dental insurance options is right for you.

Is Delta Dental a good insurance company?

Delta Dental has several decades' worth of experience under their belt and is highly rated by AM Best and the BBB. There is some mixed customer feedback, however, so it may be up to individual interpretation if Delta Dental can be considered a good insurance company.

Delta Dental Customer Reviews

Consumer Affairs
The best of the best. If it wasn’t for the coverage I get and the ease to use it everywhere I go I’d have real teeth problems. The coverage is the best I’ve ever had in my life. The ease of using it surpasses any I’ve had. Never turned away from any dentist. I have visited free cleanings 4 times a year, free X-rays and 50 percent off crowns, 80 percent fillings. It’s dirt cheap so my teeth are very well taken care of. They wouldn’t with others I had in the past. I can’t say enough great things about them except thanks.


Consumer Affairs
We have had Delta Dental for over 32 yrs. We have never had a problem with claims being paid. With 2 adults and 7 kids having everything from cleanings, fillings, wisdom teeth pulls, braces and dentures that says a lot. I never even had to contact them once. Every type of dentist and oral surgeon our family has been to always say Delta is the best company to work with on their end. I definitely would recommend.


Consumer Affairs
Delta care USA is the worst plan I have had in my career. Thought it was normal dental insurance. [. . .] I don’t want the McDonald's of dentistry. Going to get a cleaning and run from this plan next enrollment.


Consumer Affairs
They pay for almost everything. Last time I was there to have a tooth pulled and cut out. They paid all but 67 dollars. This insurance is well worth it. I have had them for over 10 years. They are the best and will not change.


Consumer Affairs
Since I have had my teeth removed and replaced by dentures there have been problems that had to be fixed or totally replaced by my Dentist. Delta has always provided a great amount of funding to support those fixes and/or replacements. I appreciate their benefits.


TrustedChoice.com's Final Review

We award Delta Dental a final rating of 3 out of 5 stars. The carrier has several decades' worth of experience in the insurance industry and is highly rated by AM Best and the BBB. Their products are offered nationwide through independent agencies.

Delta Dental also offers several forms of dental coverage, including plans that allow customers to find providers with reduced rates. Some customer feedback is a bit mixed, however, and there have been a few complaints through the BBB. The carrier also does not provide much information about their claims process.

Overall, we say it's worth considering Delta Dental as an option to be your next trusted insurance company. You just might want to look into a few others along with your independent insurance agent, as well.

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