Rockford Mutual Insurance Company Review

We've looked at over 1,000 insurance companies rating them on strength, accessibility, and service to find the best ones. Here's what people think about Rockford Mutual Insurance Company.
Christine Lacagnina Written by Christine Lacagnina
Christine Lacagnina
Written by Christine Lacagnina

Christine Lacagnina has written thousands of insurance-based articles for by authoring consumable, understandable content.


Rockford Mutual Insurance Company at a Glance

  • Founded in 1896
  • Offers personal and commercial insurance
  • Coverage available in three states
  • Rated "A-" (excellent) by AM Best
  • Rated "A+" (excellent) by the Better Business Bureau (BBB)

Rockford Mutual Insurance Company pros: Highly rated by AM Best and the BBB. Mainly positive customer feedback. Offers personal and commercial products. Longstanding carrier with more than 125 years' of experience.

Rockford Mutual Insurance Company cons: Coverage only offered in three states. No 24/7 claims reporting. 

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

What Type of Insurance Does Rockford Mutual Offer?

Here's an overview of the products offered by Rockford Mutual.

  • Home insurance
  • Auto insurance
  • Business insurance
  • Farm insurance

Your independent insurance agent can help you find more information about the coverages offered by Rockford Mutual, and help you decide if this insurance company is right for you.

What to Know about Rockford Mutual Insurance Company

Rockford Mutual Insurance Company just celebrated its 125th anniversary, having been originally founded in 1896. The carrier offers its coverage in Illinois, Indiana, and Wisconsin. Rockford Mutual offers coverage for individuals and businesses, including farm insurance, home insurance, and business insurance.

Rockford Mutual works with a network of more than 200 independent insurance agents to distribute their coverage to customers in need. The insurance company proudly declares it currently has more than 70,000 policyholders. There are 74 company employees on their LinkedIn network.

Thanks to its extremely longstanding history and network of independent insurance agents, Rockford Mutual has earned a reputation over time as a reputable and financially sound insurance company. AM Best gives Rockford Mutual an overall “A-” rating, indicating the carrier is an excellent choice.

Established in 1899, AM Best is one of the oldest rating companies in the world. Reviews from AM Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and annual report. 


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What Discounts Does Rockford Mutual Offer?

Here's a list of the discounts offered by Rockford Mutual on their personal auto insurance.

  • Good student
  • Multi-vehicle
  • Defensive driving course
  • Anti-theft
  • Multi-policy discount
  • Three or five year incident-free
  • Loss-free

Rockford Mutual does not provide further details about how to qualify for these discounts, or how much they'll save you on your coverage. For more information about Rockford Mutual's discounts, work with an independent insurance agent. Independent insurance agents work hard to get you the most affordable coverage.

Rockford Mutual Customer Service

Here's an overview of Rockford Mutual's customer service options and availability. 

  • Phone contact option
  • Fax contact option
  • Email contact option
  • Snail mail contact option
  • Customer service department has the following hours restrictions

Hours (CST)

Monday-Friday 8 am - 4:30 pm

Saturday CLOSED


To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.

Rockford Mutual Insurance Company FAQ

What is Rockford Mutual's average claim response time frame?

Rockford Mutual does not make a specific claims response time frame promise.

What is Rockford Mutual's customer service availability?

Rockford Mutual allows customers to contact them at slightly extended hours during the week via phone. Customers can also contact the carrier via fax, email, or snail mail.

What is Rockford Mutual's claims process?

Rockford Mutual does not make much information about its claims process available, beyond how to file. Customers can file claims via phone between 7 am and 4:30 pm, Monday through Friday, or file by email.

Does Rockford Mutual create a user-friendly experience for customers?

Rockford Mutual's website is well done, intuitively laid out and easy to navigate. They could provide a bit more information about their claims process, however. The carrier is available on Facebook, Twitter, and LinkedIn, making them more accessible to customers. 

Does Rockford Mutual have good home insurance?

One of the coverages offered by Rockford Mutual is home insurance. The coverages available under Rockford Mutual's home insurance policies are listed on the official website as follows.

  • Fire
  • Lightning
  • Windstorm
  • Hail
  • Theft
  • Vandalism
  • Smoke, explosion
  • Riot or civil act
  • Aircraft damage
  • Falling objects
  • Weight of ice/sleet/snow
  • Power surge
  • Bursting water heater
  • Frozen plumbing
  • Water damage from plumbing or heating system
  • Volcanic eruption

An independent insurance agent can help you find more information about Rockford Mutual's home insurance and help you decide if it's the right coverage for you.

Is Rockford Mutual a good insurance company?

Rockford Mutual has been in the insurance industry for 125 years, has high ratings through AM Best and the BBB, and offers coverage for personal and business customers. They also have mainly positive customer feedback. So yes, Rockford Mutual can be considered a good insurance company.

Rockford Mutual Insurance Company Customer Reviews

5 Stars
The renter's insurance policy that I purchased it great. The coverage makes me feel safe to know they have me covered if a break in did occur. I made the mistake of not having renter's insurance a couple years ago and my apartment got broken into. They took a lot of valuable and expensive items. I definitely learned my lesson.

5 Stars
I have had wonderful auto insurance with Rockford Mutual Insurance Company. I have had nothing but wonderful experiences with all employees.

5 Stars
Wonderful to do business with, made it real easy to file and complete the claim. Adjuster worked well with my contractor.

5 Stars
Excellent customer service. Fantastic competitive rates! No complaints! Trustworthy company doing good business locally.

5 Stars
We love Rockford Mutual. They are always available when we need them. They were very helpful during an accident.'s Final Review

We award Rockford Mutual Insurance Company a final rating of 3.25 out of 5 stars. The insurance company has been in the industry for more than a century and a quarter now and is highly rated by AM Best and the BBB. They also offer personal and commercial insurance products.

Rockford Mutual has a well-designed website and offers numerous discounts on their coverages. They also have mainly positive customer feedback. The carrier also works exclusively with independent insurance agents to provide the best customer experience possible. 

Overall, we highly recommend looking into Rockford Mutual with the help of your independent insurance agent to be your next trusted carrier.

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