Berkley Mid-Atlantic Group Insurance Review 2025
Written by
Ann Herro has been writing about insurance and employee benefits for over 15 years. She covers topics ranging from car insurance to healthcare costs.
Reviewed by
Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
Our Berkley Mid-Atlantic Group Score:
4 Stars
Berkley Mid-Atlantic Group was founded in 1967 and today offers busines insurance to companies in eight U.S. states. It is one of the largest insurance companies on the East Coast.
Berkley Mid-Atlantic Group is a part of W. R. Berkley Corporation, a Fortune 500 company, and has a solid financial standing, according to AM Best and other financial ratings agencies.
We award Berkley Mid-Atlantic Group a final rating of 4.2 out of 5 stars. The insurance company has been around for over 50 years, which clearly reveals that Berkley Mid-Atlantic Group is reputable and strong. Berkley Mid-Atlantic Group has notably strong financial stability (A+ (Superior) from AM Best) and offers reputable business coverage to customers across the eastern U.S.
However, the lack of customer reviews and complaints demonstrates that Berkley Mid-Atlantic Group still has plenty of room to grow. The insurance company supplies coverage to eight states with a full line of business insurance products. They work with a small and select group of independent insurance agents, which makes them one of our top picks. Millions of customers presently trust Berkley Mid-Atlantic Group to take care of their business insurance needs, which is worth taking into consideration.
Berkley Mid-Atlantic Group Pros and Cons:
Explore some pros and cons of Berkley Mid-Atlantic Insurance Group below.
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To find business insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your industry and coverage needs and get connected to an independent insurance agent near you.
Berkley Mid-Atlantic Group Insurance Products:
Berkley Mid-Atlantic Group offers the following business insurance products:
- Commercial vehicle
- Business income
- Crime
- Equipment breakdown
- General liability
- Inland marine
- Liquor liability
- Manufacturers errors and omissions (E&O)
- Property insurance
- Umbrella insurance
- Workers’ compensation
The company also offers industry-specific products and coverage that are tailored to the unique needs of certain businesses. You can learn more by working with an independent insurance agent.
Berkley Mid-Atlantic Insurance Group Specializes in These Industries:
- Construction
- Manufacturing
- Retail
- Service
- Wholesale
- Real estate
- Auto care and service
- Building material dealers
- Hotel
- Janitorial
- Offices
- Retail
- Restaurants
What Discounts Does Berkley Mid-Atlantic Insurance Group Offer?
Berkley Mid-Atlantic does not make information about its discounts readily available on its public website. An independent insurance agent can get quotes from the carrier that may include discounts, where available.
Berkley Mid-Atlantic Insurance Group Customer Service
Berkley Mid-Atlantic Insurance Group allows customers to handle claims via phone, email, or online 24/7. Many other customer service options are available through the public website as well, including payment options.
- Customer service availability - Berkley Mid-Atlantic Group states that they can also be reached via mail or online form.
- Other customer service notes - Berkley Mid-Atlantic Group’s department for customer service has the following hours.
| Days | Hours (Eastern) | ||
| Monday-Friday | 24/7 | ||
| Saturday | 24/7 | ||
| Sunday | 24/7 |
Berkley Mid-Atlantic Group sells insurance through a small and select number of independent insurance agents. Independent insurance agents are available to handle claims and other insurance issues for you, making customer service simple.
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Berkley Mid-Atlantic Insurance Group FAQs
The insurance company does make an official claims response time frame promise on their website. However, Berkley Mid-Atlantic Insurance Group’s claims reporting hotline is open to customers via a toll-free phone number, email, or online. Customers can also submit claims and file the correct reports online through a customer portal, or via mail.
Berkley Mid-Atlantic Insurance Group offers a toll-free phone line for current and potential customers to contact them during business hours. However, the insurance company’s claims reporting department can be reached 24/7.
While customers can report claims via phone, Berkley Mid-Atlantic Group encourages claims reporting through their website’s customer portal. The following information about claims processing is available on the public website:
- "Step 1: File your claim
- Once you file a claim, you’ll get a claim number to help you track your claim. We strive to contact you within 24 hours after receiving notice and begin the process of handling your claim.
- Step 2: An experienced claims representative contacts you
- Our claim representative will contact you within 24 hours to discuss your claim, collect pertinent information, and, if needed, dispatch an appraiser to inspect the damage.
- Step 3: Finalize your claim
- We will provide you with a detailed claims estimate for your review. Once finalized, we strive to create the best experience possible by paying your loss promptly and in accordance with policy terms and conditions.
- Ongoing: Open communication
- Throughout your entire claims process, you can reach your claim representative during business hours with any question or concern."
The reviews are mostly positive about Berkley Mid-Atlantic Insurance Group’s ability to provide good business insurance. According to the BBB and AM Best, Berkley Mid-Atlantic Insurance Group is a financially strong company with several business insurance options.
According to the few customer service reviews on social media platforms, Berkley Mid-Atlantic Insurance Group is a very good insurance company. The insurance company provides 24/7 claims reporting via phone or online and online bill pay. However, it does not list its business hours for the customer service department anywhere.
Berkley Mid-Atlantic Insurance Group allows customers to file claims, pay bills, check claims status, update policy information, and learn what kinds of coverage are available via their official website or customer portal. Certain important information, such as claims processing time frames, appear to be missing. As far as social media is concerned, the insurance company does have a good social media presence.
https://www.wrbmag.com/claims/report-claim
https://www.bbb.org/search?find_country=USA&find_text=berkley%20mid-atlantic%20group&page=1&sort=Relevance