Columbia Insurance Group Review 2025
Written by
Ann Herro has been writing about insurance and employee benefits for over 15 years. She covers topics ranging from car insurance to healthcare costs.
Reviewed by
Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
Our Columbia Insurance Group Score:
3 Stars
Columbia Insurance Group was founded in 1874, giving the carrier nearly a century and a half of experience in the industry. Originally called The Boone County Home Mutual Insurance Company, the carrier's original mission was to protect its neighbors' property from fire and windstorm damage.
Today the carrier offers commercial insurance for small businesses. Columbia Insurance Group is headquartered in Columbia, MO, and offers its coverage in 14 states across the nation.
We award Columbia Insurance Group a final rating of three out of five stars. The carrier has a rich history and high ratings from AM Best and the BBB. The insurance company offers several forms of coverage for businesses.
However, Columbia Insurance Group's coverage is only available in 14 states currently, and it's difficult to find much information about their claims process. Customers mostly seem to be satisfied with their experience with the carrier based on positive reviews.
Overall, we recommend looking into Columbia Insurance Group along with your independent insurance agent as an option to be your next trusted carrier.
Columbia Insurance Group Pros and Cons:
We found that Columbia Insurance Group has several pros and cons that may help you evaluate them as a carrier.
| Pros: | Cons: | ||||
|---|---|---|---|---|---|
|
|
||||
|
|
||||
|
|
||||
|
|
To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.
Columbia Insurance Group Products:
Here are some of the products offered by Columbia Insurance Group. Note that the company offers coverage packages tailored to the industries they serve.
- Commercial auto insurance
- Cyber suite
- Employee practices liability insurance
- Equipment breakdown coverage
- Commercial liability insurance
- Commercial property insurance
- Commercial umbrella insurance
- Workers' compensation insurance
- Errors and omissions insurance
Talk to an independent insurance agent to find out more about the specific products offered by Columbia Insurance Group.
Columbia Insurance Group Specializes in These Industries:
- Auto service
- Contractors
- Professional services
- Restaurant and food service
- Retail
- Service retailers
- Wholesalers
Find The Right Company Today.
Shopping for a company? We have the right one for you.
What Discounts Does Columbia Insurance Group Offer?
Columbia Insurance Group does not provide information about any discounts it might offer. To find this information, work together with an independent insurance agent.
Columbia Insurance Group Customer Service
Here's an overview of Columbia Insurance Group's customer service options and availability.
- Phone contact option
- General contact form on website
Customer service hours:
| Days | Hours | ||
| Monday - Friday | 8:00 AM - 4:30 PM |
For a next-level customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.
Find The Right Company Today.
Shopping for a company? We have the right one for you.
Columbia Insurance Group FAQs
Columbia Insurance Group states that they strive to respond to customers quickly after a claim is reported, but does not offer a specific time frame.
Columbia Insurance Group has a few branch locations, which do not specify their customer service department hours on the official website. The general customer service line can be reached Monday-Friday, 8:00 AM-4:30 PM, and the public website offers a general contact form.
Columbia Insurance Group's customers can report a claim in one of three ways:
- Call the 24-Hour Claims Line, 800-829-2524
- Contact your independent insurance agent
- Contact your local Columbia Insurance Group Branch office
Columbia Insurance Group's website is good overall, but the main menu does not take the visitor to important areas like products offered or claims reporting information. The carrier also has a social media presence on Twitter, LinkedIn, and Facebook, making them more accessible to customers. Overall, Columbia Insurance Group does fairly well in the user-friendliness department.
Columbia Insurance Group's official website states that their commercial auto policies include the following coverages.
- "Property coverage, which pays for damage to or theft of your business vehicle.
- Liability coverage, which covers your legal responsibility to others for bodily injury or property damage.
- Medical coverage (in certain states), which pays for treating injuries, rehabilitation, and sometimes lost wages and funeral expenses."
Their coverage can be applied to these types of vehicles:
- Delivery vans
- Refrigerated vehicles
- Utility trucks
- Funeral vehicles
- Vehicles used for retail stores, florists, funeral homes, artisan contractors, landscaping, wholesale, farming, etc.
An independent insurance agent can help you find more information about Columbia Insurance Group's commercial auto coverage, and help you decide if it's the right policy for your needs.
Columbia Insurance Group has high ratings from AM Best and the BBB, offers several forms of coverage, and has a rich history in the industry. The carrier also has several good customer reviews. So yes, Columbia Insurance Group can be considered a good insurance company.
https://www.colinsgrp.com