TruStage Insurance Company Review

TruStage Insurance Company at a Glance

  • Founded in 1935
  • Offers a wide range of coverages
  • Offers coverage for individuals
  • A subsidiary of CMFG Life Insurance Company
  • “A” (excellent) rating by A.M. Best for CMFG Life Insurance Company
  • “A+” (excellent) rating by Better Business Bureau
  • Large customer base
  • Strong financial stability
  • Good customer feedback

TruStage pros: Parent company has been operating for more than 80 years. Offers several coverage options for individuals such as home insurance, life insurance, health insurance, and more. High ratings through A.M. Best and the BBB. Good customer feedback. Strong financial stability.

TruStage cons: Not BBB accredited. No online claims reporting. User-friendliness could be improved. Discount information not readily provided.

What Types of Insurance Does TruStage Offer?

TruStage offers several types of insurance for individuals, including:

  • Life insurance
  • Accidental death and dismemberment insurance
  • Auto insurance
  • Condo insurance
  • Homeowners insurance
  • Renters insurance
  • Health insurance

If you’re on the market for any of these kinds of coverage, TruStage may be just the right insurance company for you.

What to Know about TruStage

TruStage Insurance Company’s policies are underwritten by CMFG Life Insurance Company, which was founded in 1935. TruStage’s parent company is CUNA Mutual Insurance. The insurance company is headquartered in Madison, Wisconsin. TruStage’s mission is to provide “straightforward” insurance for individuals with many different coverage needs.

TruStage reports that it currently provides coverage to 20 million policyholders. Its underwriter, CMFG Life Insurance Company, is also huge in terms of financial size. A.M. Best places the carrier in the $2 billion or greater financial size category.

TruStage’s long-standing history and large number of policyholders aids the carrier’s reputation as a financially stable insurance provider with a strong outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives TruStage’s underwriting company, CMFG Life Insurance Company, an “A” rating, indicating the carrier is an excellent choice for insurance customers. The “A” rating assures customers that TruStage is capable of offering guaranteed, secure coverage from a trustworthy and reputable carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t as familiar with insurance companies’ respective reputations, A.M. Best’s ratings system allows them to make an informed decision about who they can trust to meet their needs in the short term and to remain a strong, financially sound company in the long term.

What Discounts Does TruStage Offer?

Though TruStage does not readily provide information about any specific discounts offered, many modern insurance companies offer common discounts on comparable coverages. These discounts can include:

  • New roof discount: Offered to homeowners insurance customers who replace or upgrade their home’s roof. 
  • New home discount: Offered to homeowners insurance customers who purchase brand new construction homes. 
  • Hybrid/electric car discount: Offered to car insurance customers who have hybrid or electric vehicles. 
  • Anti-theft devices discount: Offered to car insurance customers who install anti-theft devices in their vehicles. 
  • Low mileage discount: Offered to car insurance customers who drive less than a specified number of miles annually. 

An independent insurance agent can help you find out for certain which specific discounts are available through TruStage, helping you get the most bang for your buck out of your coverage.

TruStage Customer Service

TruStage allows customers to handle customer service issues and file claims over the phone. The following customer service options are provided by the carrier:

  • Email claims reporting
  • Snail mail claims reporting
  • Main hotline for customer service has the following hours restrictions:


Hours (CST)


Monday-Friday7 am - 9 pm


Saturday8 am - 4 pm

Fortunately for those who don’t like contacting their carrier directly, you can get in touch with your independent insurance agent instead. Independent insurance agents are available to handle claims and insurance concerns for you, which allows for much easier and smoother customer service.

TruStage FAQ

What is TruStage's average claim response time frame?

TruStage allows its customers to file claims through a couple of different mediums. The official website states that claims are normally processed within 3-5 business days after they’re filed.  

What is TruStage's customer service availability?

TruStage offers separate phone lines for customer service inquiries and claims reporting. The main customer service hotline is available at generous hours, Monday-Friday, and restricted hours on Saturday. The claims hotline has more limited hours and is available Monday-Friday. The carrier has a social media presence on Facebook and Twitter, which makes it a bit more accessible to customers.

What is TruStage's claims process?

TruStage allows customers to file claims over the phone, email, or through the regular mail. The official website explains how to file claims, then lists the following as its claims process:

“Normally, claims are processed 3-5 business days after we’ve received all completed documents and forms. We’ll then send you a letter of confirmation, a state of values and your settlement check through the mail. We do have other payment options available. Please contact us for more information.”

If customers have further questions about the claims process or want to check on the status of a claim, they can contact the carrier or their independent insurance agent.

Does TruStage create a user-friendly experience for customers?

The layout of TruStage’s website is fairly intuitive and easy to navigate. Customers can easily locate information about filing claims and the carrier’s coverage. However, the insurance company does not have as strong a social media presence as many modern carriers and does not provide an online claims reporting option. So, while TruStage may not be the worst carrier in terms of user-friendliness, they’re also far from the best around.

Does TruStage have good life insurance?

TruStage offers several insurance solutions for individuals, including life insurance. The carrier’s life insurance options include:

  • Term life insurance
  • Whole life insurance
  • Guaranteed acceptance life insurance

Some of TruStage’s life insurance features include:

  • Guaranteed coverage (does not decrease if policyholder’s health declines)
  • No requirements for medical exams or tests
  • Locked-in premium rates
  • 30-day trial periods

Your independent insurance agent can help you find out even more about TruStage’s life insurance options as well as their many other insurance products offered.

Is TruStage a good insurance company?

TruStage’s parent company has been around for more than 80 years now. The carrier’s underwriter has been highly rated by A.M. Best, and TruStage has received a high rating through the BBB. However, the insurance company is not accredited by the BBB. The carrier has had only one complaint filed against it within recent years and has received many positive customer reviews. With a high volume of customer satisfaction, TruStage can clearly be considered a good insurance company.

TruStage Customer Reviews

TrustPilot
“I trust TruStage because my credit union recommended them, they are very easy to work with.”
TrustPilot
“Very easy process. Great value and best suited my needs. Highly recommend.”
TrustPilot
“The agent I spoke with was very professional and very knowledgeable of the offered insurance.”
TrustPilot
“The application was easy, and fast. Pretty inexpensive and provides protection for my entire household.”
TrustPilot
“The process of signing up for my policy with TruStage was very user friendly. I understood the information and the cost associated with the policy for what I'm receiving was a bonus and would add some additional relief to my family members in the event of something happening to me on top of my regular life insurance.”

TrustedChoice.com's Final Review

We award TruStage Insurance Company a final rating of 4 out of 5 stars. The carrier’s parent company has been around for more than 80 years now and has been highly rated by A.M. Best. TruStage has also been highly rated by the BBB. The carrier offers several forms of coverage for individuals with many different needs, from life insurance to homeowners insurance. The official website provides plenty of information to satisfy current and prospective customers alike. Despite not offering online claims reporting, there are many positive customer reviews easily spotted for the insurance company. All of this considered, we say that if you’re in need of any of their coverage offerings, don’t hesitate to look into TruStage Insurance Company with your independent insurance agent to be your next trusted carrier.

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