Orion180 Insurance Company Review

Is Orion180 a good insurance company?

Orion180 Insurance Company at a Glance

  • Founded in 2016
  • Premier homeowners insurers
  • Offers homeowners insurance
  • Coverage available in Alabama, North Carolina, South Carolina, and Mississippi — coming soon
  • “A+” (excellent) rating by the Better Business Bureau (BBB)
  • 24/7 phone, online, or mobile app claims reporting

Orion180 pros: A newer carrier with five years worth of experience in the insurance industry. Highly rated by the BBB. 24/7 claims reporting via phone, online, or mobile app. Coverage available in Alabama, North Carolina, South Carolina, and Mississippi — coming soon. Business hours provided on official website and social media pages.

Orion180 cons: Not BBB accredited. Difficult to find customer feedback. Not much information about claims process or coverage provided on official website. Official website could use a major update.

What Type of Insurance Does Orion180 Offer?

Orion180 is a specialized insurance company, with a focus on coverage for homeowners. Their insurance products offered are as follows.

Homeowners (HO3): 
Alabama, South Carolina, and North Carolina
Condo (HO6):
Alabama and South Carolina
Renters (HO4):
Alabama and South Carolina

Your independent insurance agent can help you find more information about the coverage offered by Orion180, and help you decide if this insurance company is right for you.

What to Know about Orion180

Orion180 was founded in 2016, giving the carrier five years worth of experience in the insurance industry. Orion180 is committed to the advancement and development of homeowners options with partners. Orion180 uses a trademarked software platform to determine quotes for each policyholder, and is based on several underwriting factors, such as claims history, property age, construction, and size.

Today, Orion180 still focuses its efforts on providing homeowners solutions for clients in need. They also match clients to agents for faster claims processing. Coverage is offered in three states with another state coming soon. The insurance company's LinkedIn profile states that Orion180 has between 11 to 50 employees, with 16 of them found on the social media platform.

What Discounts Does Orion180 Offer?

Orion180 makes information about their specific discounts readily available on their official website. These discounts include the following.

  • Military/first responder
  • Claims free
  • Home safety and security devices
  • Gated community
  • Golden age
  • E-policy
  • Increasing loyalty discount
  • $0 All Other Peril (AOP) deductible on any policy that remains claims free for five years

An independent insurance agent can provide better discount information and premium quotes for coverage through Orion180. When it comes to coverage, independent insurance agents work hard to help to get you the most bang out of your buck.

Use our directory to find the best insurance companies to meet your needs. Locate companies that specialize in your specific coverage needs and get connected to an agent near you.

Orion180 Customer Service

Orion180 offers 24/7 online, phone, or mobile app claims reporting for its policyholders. The carrier also provides the following customer service options.

  • Online bill pay
  • Email and online contact form option
  • Insured user portal
  • Customer service availability - Customer service is available during the following business hours.


Hours (Eastern)


Monday-Friday8am - 5:30pm


SaturdayClosed


SundayClosed

The best way to make sure you have a good customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other concerns for you, so you can relax and enjoy your coverage.

Use our directory to find the best insurance companies to meet your needs. Locate companies that specialize in your specific coverage needs and get connected to an agent near you.

Orion180 FAQ

What is Orion180's average claim response time frame?

Orion180 offers claims reporting through a couple of mediums. However, the insurance company does not provide an official claims response time frame promise. Orion180 does encourage customers to file claims ASAP an incident.

What is Orion180's customer service availability?

Orion180 allows 24/7 phone, online, and mobile app claims reporting for its customers to file claims. Their business hours are displayed on the carrier’s official website, social media pages, and when calling the carrier. The carrier’s social media presence extends across Facebook and LinkedIn, which makes them a bit more accessible to customers.

What is Orion180's claims process?

Orion180 offers a couple of options for claims reporting. However, the insurance company does not detail their claims process on their official website or social media platforms. If customers have questions about filing or the claims process itself, they can contact the carrier via phone, online, email, or get in touch with their independent insurance agent.

Does Orion180's Insurance create a user-friendly experience for customers?

Orion180’s official website could certainly use an update. The carrier does not provide much information about their claims process or detail a claims response time frame. They also do not list much information about their coverage. Online bill pay is available, as is 24/7 claims reporting via phone, online, or mobile app, which are great, modern customer service features. So, while Orion180 is not terrible in terms of user-friendliness, they could stand to update their information in a couple of areas.

Orion180 Customer Reviews

google.com
“Thank YOU Dena Lindsey (and Orion180) for always staying on top of things and making my life that much easier! It's great to have you and Orion180 on our team! I look forward  to an amazing 2021 together!” —Ashlie Moody


bbb.org
“I had an issue with my policy. I called in, expecting the terrible world of customer service. I was greeted quickly by a friendly voice and she quickly got my questions answered. I will definitely recommend this company to friends and family.” —Dire Wolf


bbb.org
“This company has some of the GREATEST people to work with. They are very attentive and will help with any issue. When you talk with them, you forget you're speaking to an agency representative. They're so kind and extremely knowledgeable. 10/10 recommend for sure!” —Olivia Wells


bbb.org
“WOW!!!!! Dena was absolutely amazing to work with. Very professional and helpful. Will highly recommend her. There are very few people that show as much attention to detail and customer service as she did. Wish I had more than 5 stars to give.” —Chris Spencer


TrustedChoice.com's Final Review

We award Orion180 Insurance Company a final rating of 5 out of 5 stars. The insurance company has been around for more than five years now, which makes them fairly new within the industry. However, it seems the carrier has not used this time to their advantage. Though Orion180 has received high ratings through the BBB, they have not been accredited through the organization. While coverage is only offered in three states, their catalog is extremely limited, with a focus on only homeowners insurance. The insurance company provides 24/7 claims reporting via phone, online, or mobile app and online bill pay and account management. There also is not much information about the carrier’s coverage on their official website, nor is there a claims response time frame promise or an outline of their claims process at all. It is challenging to find any customer feedback about the insurance company online, but the few reviews that are available are all positive. Currently it is easy to say many positive things about this insurance company. So our recommendation is that if you are in the market for homeowners insurance coverage, survey your options for trusted carriers with your independent insurance agent, and take a better look at Orion180.

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