Intact Insurance Specialty Solutions Review 2025
Written by
Ann Herro has been writing about insurance and employee benefits for over 15 years. She covers topics ranging from car insurance to healthcare costs.
Reviewed by
Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
Intact Insurance Specialty Solutions Final Score
2.5 Stars
Intact Insurance Specialty Solutions was founded in 2001. The insurance company was formerly known as OneBeacon Insurance Group, Ltd. Intact Insurance is the largest provider of property and casualty insurance in Canada; in the U.S., Intact Specialty Solutions is a leading provider of specialty commercial insurance solutions.
Intact Specialty Solutions offers products such as commercial general liability insurance, cybercrime insurance, property insurance, products liability insurance, and more. The insurance company works with a wide network of independent insurance agents all over the country.
Thanks to its history, extensive network of independent insurance agents, and variety of insurance products offered, Intact Insurance has earned a reputation as a financially stable insurance company with a strong outlook for the future. AM Best, the leading global credit rating agency monitoring the insurance industry, gives Intact Insurance an “A+” rating, indicating the carrier is a superior choice for insurance customers. High ratings from AM Best assure customers that Intact Insurance is capable of offering guaranteed, secure coverage from a financially sound carrier.
The company also receives an “A+” rating from the Better Business Bureau (BBB).
We award Intact Insurance Specialty Solutions a final rating of 2.5 out of 5 stars. The insurance company has just about 20 years of experience in the industry along with a global reach.
While the company is financially strong, it's difficult to evaluate customer satisfaction. Online reviews are primarily for the company's Canadian personal property and casualty business, and in many cases they're poor. It's hard to assume one way or the other if the poor service extends to its US commercial business.
The company does offer 24/7 claims reporting and has strong financial ratings. If you're interested in Intact Insurance Specialty Solutions as a carrier, contact an independent insurance agent in your area.
Intact Insurance Specialty Solutions Pros and Cons
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Intact Insurance Specialty Solutions Products
Intact Insurance Specialty Solutions offers an extensive catalog of commercial insurance products, including:
- Cyber liability insurance
- Employment practices liability insurance
- Fiduciary liability insurance
- Commercial auto insurance
- Commercial umbrella insurance
- Data privacy and communications insurance
- Commercial general liability insurance
- Property insurance
- Inland marine insurance
- Workers’ compensation insurance
- Products liability insurance
- Business income insurance
- Marina operators liability insurance
- Crime insurance
- Management liability insurance
This list of insurance products offered by Intact Insurance Specialty Solutions is far from exhaustive. Your independent insurance agent can help you find even more coverages offered by this insurance company.
What Discounts Does Intact Insurance Specialty Solutions Offer?
Intact Insurance Specialty Solutions does not provide public information about any discounts it might offer. To find this information, work with an independent insurance agent who understands your commercial insurance needs.
Intact Insurance Specialty Solutions Customer Service
Intact Insurance Specialty Solutions allows customers to report claims over the phone or online at any time. The carrier also provides the following customer service options:
- Email claims reporting
- Fax claims reporting
- Phone claims reporting
- Snail mail contact option
- Online bill pay
The customer service hotline has the following hour restrictions:
| Days | Hours (ET) | ||
| Monday-Friday | 8 am-5 pm |
The best way to ensure a smooth customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other concerns for you.
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Impact Insurance Specialty Solutions FAQs
This carrier allows customers to file claims at any time over the phone or online, but does not list a specific claims response time frame promise on its public website.
Intact Insurance Specialty Solutions allows customers to file claims at any time online, via email, or over the phone. The carrier's hotline for customer service inquiries has restricted hours, Monday through Friday.
Customers can pay their bills through the public website, as well. The carrier also has a social media presence on Facebook, YouTube, and LinkedIn, which makes it more accessible to customers.
Intact Insurance Specialty Solutions allows its customers to file claims anytime through multiple methods. However, it does not provide information about its specific claims process beyond how to file. To check on the status of a claim after filing or to ask questions about the claims process, customers can get in touch with their independent insurance agent, call the carrier, or log in to their online account.
The carrier's public website is laid out in a fairly intuitive way. However, the carrier does not provide important information such as an official claims process or claims response time frame promise for its customers.
Prospective customers may be put off by the insurance company due to this missing information. The carrier does provide 24/7 claims reporting through multiple mediums. Overall, Intact Insurance Specialty Solutions does provide a user-friendly experience for its customers.
This carrier offers a wide variety of commercial insurance products. Its construction insurance package includes the following coverages:
- Contractors equipment coverage
- Builders risk insurance
- Equipment dealers and equipment rental operations coverage
- Installation floaters and riggers liability insurance
- Property insurance
- Crime insurance
- Cyber liability insurance
- Employed lawyers professional liability insurance
- Employment practices liability insurance
- Fiduciary liability insurance
- Management liability insurance
Intact Insurance Specialty Solutions provides comprehensive coverage solutions for construction insurance customers, especially from a liability standpoint. Your independent insurance agent can help you find out even more about the insurance company’s construction coverage, as well as other products it offers.
Intact Insurance Specialty Solutions has several decades of experience in the industry, along with high ratings from AM Best and the BBB. Customer satisfaction reports are hard to find, however. Overall, Intact Insurance Specialty Solutions can be a good option for many commercial insurance solutions.
https://www.bbb.org/us/mn/plymouth/profile/insurance-companies/intact-insurance-specialty-solutions-0704-96377437
https://www.intactspecialty.com/en/index.page?