OneAmerica Financial Review 2025
Written by
Ann Herro has been writing about insurance and employee benefits for over 15 years. She covers topics ranging from car insurance to healthcare costs.
Reviewed by
Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
OneAmerica Financial Final Score
2 Stars
OneAmerica Financial was founded in 1877, giving the carrier nearly a century and a half of experience in the insurance industry. The company provides individual and group life insurance, annuities, retirement plans, and other employee benefits.
OneAmerica is one of the nation’s top-rated life insurance companies, with an "AA-" from Standard & Poor's and an “A+” rating from AM Best. A high rating from AM Best assures customers that OneAmerica is capable of offering guaranteed, secure coverage from a financially sound carrier.
We award OneAmerica Financial a final rating of two out of five stars. The insurance company has been around for more than 140 years, which is both noteworthy and impressive. The carrier has also received excellent financial strength ratings.
OneAmerica offers life insurance coverage as well as annuities and other retirement solutions for individuals and employees alike. The carrier provides modern customer service options such as online claims filing. That being said, virtually all customer feedback about this insurance company is negative.
While financial strength and high ratings are important when considering an insurance company’s credibility, what we’re most concerned with is whether or not the carrier delivers on its promises to customers. From what we’ve seen with virtually every review of OneAmerica, this company fails to hold up to its values and coverage promises. Customers report frustration with their policies and the carrier itself.
We recommend that you work with your independent insurance agent to survey all of your options for trusted carriers. Skip looking into OneAmerica if customer satisfaction and dependable coverage are important to you.
OneAmerica Financial Pros and Cons
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OneAmerica Financial Products
OneAmerica Financial focuses on life insurance and other related products.
For Individuals
- Life insurance
- Long-term care insurance
- Workplace retirement plans
- Individual annuities
- Individual securities
For Employers
- Employee benefits
- Group life insurance
- Disability insurance
- Employee assistance programs
- Absence management programs
- Workplace retirement services
An independent insurance agent can help you learn more about OneAmerica's product offerings.
What Discounts Does OneAmerica Financial Offer?
OneAmerica does not make any information about discounts or savings opportunities available. An independent insurance agent can make sure you're getting the most affordable coverage for your needs and budget.
OneAmerica Financial Customer Service
OneAmerica Financial offers multiple ways to report claims. The carrier provides the following customer service options:
- Phone claims reporting
- Online claims reporting
- Fax contact option
- The main customer service and claims reporting hotline has the following hour restrictions:
| Days | Hours (EST) | ||
| Monday-Friday | 8 a.m.-6 p.m. |
The best way to ensure a smooth customer service experience is to work with an independent insurance agent. Independent insurance agents can help make customer service easier for you by handling claims and other concerns.
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OneAmerica Financial FAQs
OneAmerica Financial allows customers to file life insurance claims via phone, fax, or online. The carrier's public website promises customers a follow-up from a representative by the morning of the next business day after filing a claim. The carrier also states that claims are typically processed and resolved within five business days.
OneAmerica Financial offers claims reporting by phone, fax, email, or online. Specific claim reporting procedures may vary by product.
A toll-free customer service phone line is available, and the insurance company also has a social media presence on Facebook, LinkedIn, X, Instagram, and YouTube, which makes it more accessible to customers.
OneAmerica provides phone, fax, email, and online claims filing options. The official website breaks down the carrier’s life insurance claims process as follows:
"If needed, claims may also be submitted to us by email, fax or U.S. mail.
Telephone: 800-833-5569
Fax: 317-285-1344
Mail: OneAmerica Financial Partners
P.O. Box 6008
Indianapolis IN 46206-6008
Email: claims.ind@oneamerica.com
Service representatives are available from 8 a.m. to 5 p.m. ET, Monday-Friday at 800-833-5569 to assist you in completing the Life Insurance Claims Packet or the Deferred Annuity Claims Packet. You may leave a message after 5 p.m. ET and expect a return call by 10 a.m. ET the following business day.
The following items should be submitted with the completed Life Insurance Claims Packet or the Deferred Annuity Claims Packet:
- A certified death certificate
- The completed claim form
- Original policy/contract, if available
After receiving a claim, OneAmerica Financial will mail an acknowledgment letter to the beneficiary. The beneficiary will be advised in writing and by phone if additional claim requirements are needed. Our goal is to process your claim as quickly as possible after all required documents are received. This typically occurs within 5 business days.
Service representatives are available from 8 a.m. to 5 p.m. ET, Monday – Friday at 800-833-5569 to help you check a claim status for an Individual Life or Annuity claim. You may leave a message after 5 p.m. ET and expect a return call by 10 a.m. ET the following business day."
OneAmerica Financial provides a very user-friendly experience for customers. OneAmerica Financial's public website is highly intuitive and easy to navigate. Pages have enough content to provide satisfactory information for customers.
The carrier lists detailed information about its claims process, claims response time frame, and coverage options. The insurance company also has several customer service contact options and a strong social media presence.
OneAmerica specializes in life insurance. Their whole life insurance policies come with the following perks:
- Level death benefits: As long as premiums are paid, the death benefit will not decrease.
- Level premiums: Premiums remain consistent throughout the life of a policy.
- Cash value growth: Policies provide guaranteed cash value growth every year.
- Tax benefits: Death benefit proceeds are often tax-exempt.
- Customization: Riders are available for customers to customize their policies to their liking.
- Dividends: Policyholders can earn dividends on their policies every year.
Your independent insurance agent can help you find out more about OneAmerica Financial's whole life insurance policies, as well as the carrier's other products and services.
OneAmerica Financial has been around for nearly a century and a half. The carrier has received extremely high ratings from the Better Business Bureau in recent years, and in fact, we found it difficult to find any positive customer reviews. With this in mind, we’re hesitant to say that OneAmerica Financial is a good insurance company.
https://www.oneamerica.com