Arch Insurance Review 2025

Our Arch Insurance Score

1.5 Stars

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We award Arch Insurance a final rating of 1.5 out of 5 stars. Though the carrier has high ratings by AM Best and the BBB, it's one of the younger carriers on the market today, and it shows in its customer service reviews. Not only does Arch have fewer customer contact options than many modern carriers, but many of its customer reviews are negative. Offering many coverage options doesn't help much when a company doesn't deliver on its coverage promises.

Founded in 2002, Arch Insurance has just over two decades of experience. The insurance company offers several types of personal and business products, including property insurance, management liability insurance, and cyber insurance. The carrier's headquarters are in Jersey City, NJ.

Arch Insurance Group is made up of Arch Insurance Company, Arch Specialty Insurance Company, and Arch Excess & Surplus Insurance Company. The carrier has offices in the U.S. and Canada, and operations in Bermuda, Europe, Australia, and Hong Kong. 

Overall, we're forced to recommend working together with an independent insurance agent to survey your other options for a trusted carrier. You might want to skip looking into Arch Insurance entirely, especially if good customer service and reliable coverage are important to you. 

Arch Insurance Pros and Cons:

Pros:	Cons:
Many types of commercial coverage offered.	Many complaints filed through the BBB.
Rated "A+" (superior) by AM Best.	Some mixed customer feedback.
Rated "A+" (excellent) by the Better Business Bureau (BBB).	Limited contact options.
Coverage is offered internationally.	Confusing website.

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

Arch Insurance Products by Type

Here's a look at some of the insurance products offered by Arch in North America.

Arch Insurance Business Insurance

Arch Insurance provides many coverage options to protect your business from numerous angles. The carrier offers coverage for both the employer and employees. Just a few of Arch's featured commercial coverages include the following.

Coverage types, features, and benefits:

Management liability

Arch offers management liability insurance for three major categories, including large commercial group, growth and middle market, and financial services.

Commercial property

Arch offers several types of commercial property coverage, including excess and surplus coverage solutions for businesses with difficult risks that are generally avoided by the larger commercial property market.

Cyber and technology risk

Arch also offers protection for businesses' cyber and technology risks, including cyber liability insurance for companies of all sizes to protect against data breaches and other digital threats.

Arch Insurance Business Insurance Average Prices

Arch Insurance does not make information about its average business insurance premiums readily available. An independent insurance agent can provide you with exact quotes for Arch business insurance. You can also get a better idea of how much a commercial policy might cost you by using our business insurance calculator. 

What Discounts Does Arch Insurance Offer?

Arch Insurance does not provide information about its specific discounts. However, an independent insurance agent can help find these details for you, as well as find you plenty of other money-saving hacks on your coverage.

Arch Insurance Customer Service

Here's a breakdown of Arch's customer service options and availability. 

To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.

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