Continental Western Group Review 2025
Written by
Ann Herro has been writing about insurance and employee benefits for over 15 years. She covers topics ranging from car insurance to healthcare costs.
Reviewed by
Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
Our Continental Western Group Insurance Score
5 Stars
We award Continental Western Group (CWG) a final rating of 5 out of 5 stars. The carrier has an extensive history, with over a century of experience. CWG has been awarded outstanding ratings from both AM Best and the BBB, which is both noteworthy and impressive.
Coverage is not currently available nationwide, but CWG provides several business insurance solutions in the 13 states where the carrier operates. The insurance company’s official website is polished and thorough. It provides many of the customer service options expected of modern carriers, such as getting matched with an agent, online bill pay, and online claims filing.
The carrier strives to make itself available to its customers and meet their needs quickly. Customers have also reported affordable rates on their coverage through CWG. An active social media presence further demonstrates CWG’s prioritization of its customers. Business owners in the company's service area can be confident of receiving high-quality products and service from Continental Western Group.
Continental Western Group Pros and Cons:
Weigh the pros and cons of Continental Western Group below.
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To find business insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your industry and coverage needs, and get connected to an independent insurance agent near you.
Continental Western Group Insurance Products:
Continental Western Group sells a variety of business insurance products, including the following:
- General Liability
- Inland Marine
- Property
- Workers’ Compensation
- Commercial Auto
- Motor Carrier
- Umbrella
The company also offers several specialty coverages:
- Fire PAK/EMS PAK: A specialty insurance program designed for fire departments and emergency medical services organizations.
- Public Entity PAK: A specialty insurance program designed for small public entities and special districts.
- Employment Practices Liability Insurance (EPLI): Provides coverage to employers in the event of claims made by employees alleging discrimination, wrongful termination, or harassment.
- Data and Cyber Security: Provides coverage in the event of data breaches and cyber-attacks to a business.
- International Exposures Extension: A solution for international coverage needs.
An independent insurance agent can help you find more information about the coverage offered by Continental Western Group and help you determine if this carrier is right for your needs.
Continental Western Group Specializes in These Industries:
- Agribusiness
- Contractors
- Equipment Dealers
- Food Processors
- Manufacturing
- Wholesale Distributors
- Fire/EMS
- Telecommunications
- Public Entities
What Discounts Does Continental Western Group Offer?
CWG does not make information about its discounts readily available on its public website. An independent insurance agent can get quotes from CWG that may include discounts, where available.
Continental Western Group Customer Service
Continental Western Group allows customers to file claims over the phone or online, any time of the week. The carrier also provides the following customer service options:
- 24/7 claims reporting via phone or online
- Email contact options available
- Snail mail contact option available
- Fax contact option available
The main customer service hotline has the following hour restrictions:
| Days | Hours (EST) | ||
| Monday-Friday | 9 a.m. - 5 p.m. |
Continental Western Group sells insurance through a wide network of independent insurance agents. Independent insurance agents can help make customer service easier for you by handling claims and other concerns.
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Continental Western Group FAQs
Continental Western Group offers 24/7 claims reporting for their customers, via phone or through the official website. However, they do not have an official claims response time frame promise.
Continental Western Group offers separate phone lines for general customer inquiries and claims filing. Their claims reporting hotline is available for customers 24/7, and the customer service hotline is available at restricted hours, Monday through Friday. The carrier also has a social media presence on Facebook, Twitter, and LinkedIn, making them more even accessible to customers.
Continental Western Group provides several options for customers to file their claims. Customers can get in touch with their independent insurance agent, call the 24/7 hotline, or email their claims.
Claims can also be reported online right through the official website. The carrier provides all necessary forms for customers to complete their claims reports, and they are separated by claim type. CWG’s website outlines their claims process as follows:
“Filing a Claim
Having the following information available will assist in expediting the claim reporting process
- Policy Number
- Names, contact phone number for all involved parties and witnesses
- Date, location and time of loss
- Any police, fire or other authorities involved or who responded
- Description of damage
- How the loss occurred
I Reported a Claim — What Happens Next?
CWG works with you throughout the entire claims process. After your claim is reported a claim representative will call you with the following:
- An overview of the claim process
- A claim number
- Provide you with any forms or guidance you might need
- Describe the coverage(s) that may apply to your claim”
After filing, customers can call the carrier’s claims hotline or contact their agent to check on the claim’s status.
CWG’s official website has a polished layout and is highly intuitive and easy to navigate. Important information is easily located for prospective and current customers alike. Customer service options such as getting matched with an agent, online bill pay, and online claims reporting are available. The carrier also has an active social media presence. Overall, Continental Western Group provides quite a user-friendly experience for customers of all kinds.
CWG offers packaged insurance policies for several different types of businesses. For example, for contractors, CWG offers the following types of coverage:
- Property insurance
- Contractors general liability insurance
- Contractors auto insurance
- Inland marine insurance
- Contractors errors and omissions
- Workers' compensation
- Umbrella
CWG’s aim is to provide comprehensive coverage in one convenient package, tailored to the specific business type. Your independent insurance agent can help you find out more about CWG’s custom business insurance packages.
With an impressive amount of history within the insurance industry, high ratings through multiple organizations, solid financial strength, and comprehensive coverage packages, CWG has earned a reputation as a good insurance company. CWG also provides 24/7 claims reporting through more than one medium to help their customers access their coverage as fast as possible.
https://www.cwgins.com
https://ratings.ambest.com/DisclosurePDF.aspx?AMBNum=971
https://www.bbb.org/us/ia/urbandale/profile/insurance-companies/continental-western-group-0664-100762