SafeAuto Review 2025
Written by
Ann Herro has been writing about insurance and employee benefits for over 15 years. She covers topics ranging from car insurance to healthcare costs.
Reviewed by
Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
SafeAuto Final Score
1 Star
SafeAuto was founded in 1993, giving the carrier just under three decades of experience in the insurance industry. It focused on non-standard car insurance for high-risk drivers. It also offered several forms of coverage for individuals and businesses, including homeowners insurance, life insurance, business insurance, and more.
SafeAuto no longer writes new policies. As of 2021, the carrier is part of Direct Auto, which also offers policies to drivers who struggle to find coverage elsewhere. Current policyholders have filed an above-average number of complaints. The company was not rated by AM Best, the leading global credit rating agency monitoring the insurance industry.
We award SafeAuto a final rating of one out of five stars for its existing policyholders. The company offered coverage to those who may have struggled to find it elsewhere, but it was also fraught with poor customer service, dependability, and claims response quality. New policies will be sold under the Direct Auto brand.
Work with your independent insurance agent to check out all your other options.
SafeAuto Pros and Cons
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To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.
SafeAuto Products
SafeAuto specialized in auto insurance but offered a range of coverages for individuals and businesses. Their products included:
- Car insurance
- Motorcycle insurance
- Renters insurance
- Homeowners insurance
- Health insurance
- Supplemental insurance
- Dental insurance
- Life insurance
- Accident insurance
- Business insurance
Since SafeAuto no longer offers new policies and is only maintaining existing policies under the SafeAuto brand, your independent insurance agent can help you find an alternate carrier.
What Discounts Does SafeAuto Offer?
SafeAuto offered a handful of competitive discounts to its customers on their auto insurance. Their discounts included:
- New business transfer discount: Offered to auto insurance customers who switched their policy over to the carrier from another insurance company.
- Safe driver discount: Offered to auto insurance customers who had not been in an accident or had any traffic violations within a set number of years.
- Multi-vehicle discount: Offered to auto insurance customers who insured more than one vehicle through SafeAuto.
- Paid-in-full discount: Offered to auto insurance customers who paid their entire year’s premium up front, rather than in monthly increments.
- Homeowner discount: Offered to auto insurance customers who were also homeowners.
Your independent insurance agent can help you find information about discounts from alternative carriers.
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SafeAuto Customer Service
SafeAuto provides the following customer service information for its existing policyholders:
Call 1-800-SAFEAUTO (1-800-723-3288) to reach the following departments:
- Customer Service: Press 1 to request old policy documents and get information about an outstanding balance
- 24/7 Claims: Press 3 for new or existing claims against your previous SafeAuto policy
Correspondence and Corporate Offices:
PO Box 3199
Winston-Salem, NC 27101 - 3199
SafeAuto Claims
PO Box 1623
Winston-Salem, NC 27102 - 1623
New Claims can be reported:
24 hours a day, 7 days a week
Adjuster hours are:
Monday-Friday 8:00 am to 8:00 pm (EST)
All Payments:
SafeAuto Lockbox Operations
3rd Floor
800 Superior Avenue East
Cleveland, OH 44114
The best way to ensure a smooth customer service experience is to work with an independent insurance agent. These agents can help handle claims and other concerns for you.
SafeAuto FAQs
SafeAuto allows customers to file claims at any time through their website or mobile app or over the phone, but does not list a specific claims response time frame promise on its website. Information is limited as the company is now operating under the Direct Auto brand.
SafeAuto allows customers to file claims at any time online, over the phone, or via the mobile app. Its hotlines for customer service inquiries and phone claims reporting are available for customers 24/7. Customers can pay their bills through the website as well. Information is limited as the company is now operating under the Direct Auto brand.
SafeAuto does not outline its claims process on its public website. Information is limited as the company is now operating under the Direct Auto brand.
Online information and customer service capabilities are limited as the company is now operating under the Direct Auto brand.
SafeAuto continues to service existing auto insurance policies, which often were the subject of customer complaints. New policies can be purchased from Direct Auto.
SafeAuto continues to service existing auto insurance policies, which often were the subject of customer complaints. New policies can be purchased from Direct Auto.
https://www.safeauto.com