Acuity Insurance Review 2025
Written by
Ann Herro has been writing about insurance and employee benefits for over 15 years. She covers topics ranging from car insurance to healthcare costs.
Reviewed by
Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
Trusted Choice's Acuity Insurance Score
5 Stars
Acuity Insurance was founded in 1925 and today offers a robust selection of personal and business insurance products. While coverage is not offered in every state, the carrier currently does business with more than 1,000 independent agencies across the nation.
AM Best, the leading global credit rating agency monitoring the insurance industry, gives Acuity Insurance an “A+” rating — the highest available — indicating the carrier is a superior choice for insurance customers.
We rate Acuity Insurance 5 out of 5 stars. Not only does the carrier have a well-established history, but it also has impressive financial stability, which makes it a top contender in the insurance industry.
High customer satisfaction ratings for several of the carrier's major coverages, including Acuity car insurance, Acuity business insurance, Acuity health insurance, and Acuity life insurance, demonstrate ongoing excellence provided by the carrier. This further demonstrates that Acuity Insurance aims to offer quality coverage while keeping its customers’ needs in mind.
Acuity Insurance’s public website proudly displays customer reviews and boasts a 95% customer claims satisfaction rate. Additionally, the carrier’s extremely high rankings from AM Best and the Better Business Bureau promise prospective customers that Acuity Insurance offers quality and trustworthy products.
Finally, the carrier’s user-friendly online, mobile, and phone presence helps Acuity Insurance earn its well-deserved place among our top picks.
We highly recommend working with an independent insurance agent to look into making Acuity Insurance your next trusted carrier.
Acuity Insurance Pros and Cons
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Acuity Insurance Products
Acuity Insurance offers a multitude of both personal and business insurance products, including:
- ATV insurance
- Boat insurance
- Business insurance
- Commercial auto insurance
- Commercial property insurance
- Condo insurance
- Home-based business insurance
- Identity theft insurance
- Motorcycle insurance
- Personal valuables insurance
- Renters insurance
- RV insurance
- Snowmobile insurance
- Umbrella insurance
- Watercraft insurance
For both businesses and individuals, Acuity Insurance offers many different types of coverage. Whether you’re in the market for protection for your home, business, or vehicle, Acuity Insurance may just be the right match for you. Also, the carrier offers discounts for bundling your coverages should you purchase more than one type of insurance through them.
What Discounts Does Acuity Insurance Offer?
Acuity Insurance offers extremely competitive discount programs for their customers, especially for car insurance. These discounts include:
- Responsible and safe driver discount: Available to customers who have a clean driving history for at least the last three years.
- Good student discount: Offered to customers who are young drivers and maintain a good grade average.
- Graduate student discount: Offered to customers who are graduate students.
- Multi-car discount: Available to customers insuring multiple cars or multiple drivers under one policy.
- Accident prevention course discount: Available to customers who complete an approved defensive driving course.
- Safety features discount: Available to customers who install safety features such as rear cameras and adaptive headlights on their vehicles.
- Bundling discount: Offered to customers who combine their home, vehicle, and umbrella insurance policies.
An independent insurance agent can help you find even more discounts available through Acuity Insurance, helping you get the most bang for your buck out of your coverage.
Acuity Insurance Customer Service
Acuity Insurance allows customers to handle claims over the phone or online, any time of the week. Additionally, the carrier provides the following customer service options:
- 24/7 claims reporting hotline
- Additional options to file claims via the website or through email
- Live chat representatives are also available
The main hotline for customer service has the following hour restrictions:
| Days | Hours (CST) | ||
| Monday-Friday | 7 am - 6 pm |
To report a claim, the Acuity Insurance phone number is 800-242-7666.
Acuity Insurance sells insurance primarily through independent insurance agents. These agents are also available to handle claims and insurance concerns for you, making customer service even easier.
Connect with an Acuity Insurance Agent Today.
Shopping for insurance? Acuity has you covered.
Acuity Insurance FAQs
Acuity Insurance’s claims reporting hotline is available for customers in need via a toll-free phone number. Customers can also submit claims and file appropriate reports online through the website or via email. The carrier promises to contact customers either the same day or within 24 hours of filing a claim.
Acuity Insurance offers a toll-free phone line for prospective and current customers to get in touch with them at slightly restricted hours, Monday-Friday. However, the carrier’s claims reporting department can be reached 24/7. Live chat services are also available around the clock for all kinds of insurance inquiries.
Acuity Insurance promises just “four steps to stress-free claims.” The official process is outlined on their website and basically implies the following:
- Customers report a claim online or by calling 800-242-7666.
- A claims representative will contact a customer within 24 hours.
- Acuity's team reviews the claim.
- Customers are contacted once a decision is made by the claims team.
Acuity Insurance customers can track the status of their claim at any time via the carrier’s website.
Acuity Insurance’s website is extremely intuitive and easy to navigate. Customers can file claims, check their claim status, request quotes, and learn what types of coverage are available through the official website. Prospective customers can also be matched with an independent insurance agent right through Acuity Insurance’s website. The carrier also has a presence on Facebook, X, YouTube, LinkedIn, and Instagram, making it even more available to customers. A mobile app is also available for smartphone users.
https://www.acuity.com/about
https://www.bbb.org/us/wi/sheboygan/profile/insurance-companies/acuity-a-mutual-insurance-company-0694-22000189/customer-reviews