PEMCO Mutual Insurance Company Review
Written by
Ann Herro has been writing about insurance and employee benefits for over 15 years. She covers topics ranging from car insurance to healthcare costs.
Reviewed by
Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
PEMCO Mutual Insurance Company Final Score
4.5 Stars
PEMCO Mutual Insurance Company was founded in 1949, giving the carrier more than 70 years of experience in the insurance industry. It's headquartered in Seattle, Washington, and currently only caters to Washington and Oregon residents. The carrier offers a wide variety of personal insurance products, including auto insurance, home insurance, renters insurance, boat insurance, and more.
PEMCO earns a B++ (Good) rating from AM Best, the leading global credit rating agency monitoring the insurance industry. While other carriers may rate higher, PEMCO is strengthened by its long history, wide variety of insurance products, and extensive network of independent insurance agents with whom the carrier works to market its products.
PEMCO has an A+ rating from the Better Business Bureau (BBB).
We award PEMCO Mutual Insurance Company a final rating of 4.5 out of 5 stars. The insurance company has been around for more than 70 years and has high ratings from both AM Best and the BBB. While coverage is only available in two states, the carrier provides a respectable catalog of insurance options for many types of customers.
PEMCO provides 24/7 claims reporting through multiple methods, along with other modern customer service features such as online bill pay, finding quotes, or getting matched with an agent through their website. That being said, what we’re most impressed by is the high volume of glowing customer reviews spotted across multiple platforms on the web. Customers overall seem largely satisfied with the coverage and level of customer service they receive from PEMCO, which automatically gives the carrier high marks by our standards.
If you’re located in the Pacific Northwest and are in need of any of this carrier's coverage offerings, we say don’t hesitate to look into PEMCO with help from an independent insurance agent.
PEMCO Mutual Insurance Company Pros and Cons:
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To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.
PEMCO Mutual Insurance Company Products
PEMCO offers a large catalog of personal insurance products, including the following:
- Auto insurance
- Home insurance
- Renters insurance
- Condo insurance
- Umbrella insurance
- Boat insurance
- Pet Insurance
- Life Insurance
- Motorcycle and scooter insurance
- Flood insurance
- Earthquake insurance
- Collector vehicle insurance
- Manufactured home insurance
- Water and sewer line insurance
Your independent insurance agent can help you find more information about the coverages offered by PEMCO, and help you decide if this insurance company is right for you.
What Discounts Does PEMCO Offer?
PEMCO offers many competitive discounts on its products, especially on car insurance. The company's discounts include:
Car Insurance Discounts
- Auto plus home discount: Insure both your auto and home (whether you own or rent) with PEMCO, and save on both.
- Auto plus mariner discount (currently available in Washington): Insure both your auto and boat with PEMCO and save on both.
- Auto plus umbrella discount (currently available in Washington): Save even more on your auto insurance when you add the extra liability protection of an umbrella policy to your auto and home.
- PEMCODOMETER My Driving discount: Save with safe driving habits like making smooth starts and stops, driving the speed limit, and putting your phone down.
- Educator discount: You qualify even if you’re not a teacher. Save if you work for a school (public or private), community college, or university, and keep the discount when you retire.
- Good student discount: Full-time students ages 16–24 with a GPA of 3.0 or higher can save.
- Away at school discount: You’ll save if your student attends school more than 75 miles from home and does not have a car at school.
- Defensive driver discount: Drivers aged 55 and above can save when they complete a certified defensive driving course.
- Accident forgiveness benefit: If you’ve been a safe driver with PEMCO for five or more years, your rate won’t increase after your first accident.
- Minor ticket forgiveness benefit: You won’t see your rate increase for your first minor ticket.
- Loyal auto customer discount: Save after insuring with PEMCO for more than one year.
- Advance purchase discount (currently available for new policies in Washington): This discount is for when you buy a PEMCO policy seven or more days before your coverage starts.
- Homeownership discount: You get this discount just for owning your home, mobile home, or condo.
- Low mileage discount: You’ll save if you drive your vehicle fewer than 8,000 miles annually.
- New vehicle discount: You get this discount if your vehicle is fewer than five model years old when your policy becomes effective.
- Leased auto discount (currently available in Washington): You'll get a discount on both comprehensive and collision coverage if you lease your car.
- Paid in full discount: Pay your bill either in one annual payment or two six-month payments to save even more.
- Spin-off discount: Already covered on someone else’s PEMCO policy? Save when you move off a current PEMCO policy and start your own new policy with PEMCO.
- Advance quote discount: If you’re ready to be a new PEMCO auto insurance customer, you can qualify for this discount when you get a quote at least one day before your coverage starts.
- Paperless discount (currently available in Washington): Receive a discount when you choose paperless options in your self-service account.
Homeowners Insurance Discounts
- Claims-free discount: Save on your home insurance premium after three years claims-free.
- Home plus auto discount: Cover your car and home with PEMCO, and you can save on both.
- Educator discount: Save if you work for a school (public or private), community college, or university, and keep the discount when you retire.
- Protection device discount: Save when you use fire, gas, theft, and water devices that have alarms, are self- or centrally monitored, or have an automatic shutoff.
- Sprinkler discount: Save if your home has a sprinkler system.
- Fire-resistive construction discount: For condo owners, save if your building is built from fire-resistant materials. You’ll get a discount when your outside walls, floors, and roof are made of concrete, stone, tile, brick, and/or gypsum block.
PEMCO may offer discounts on its other insurance products, as well. Your independent insurance agent can help you find even more information about discounts offered by PEMCO and other ways to save money through the insurance company.
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PEMCO Customer Service
PEMCO allows customers to report claims over the phone or online at any time. The carrier also provides the following customer service options:
- Email claims reporting
- Fax claims reporting
- Phone claims reporting
- Snail mail contact option
- Online bill pay
The customer service hotline has the following hour restrictions:
| Days | Hours (PST) | ||
| Monday-Friday | 7 am-6 pm | ||
| Saturday | 8:30 am-5 pm |
The best way to ensure a smooth customer service experience is to work with an independent insurance agent. These agents can help handle claims and other concerns for you.
PEMCO Mutual Insurance Company FAQs
PEMCO allows customers to file claims at any time over the phone or online, but does not list a specific claims response time frame promise on their official website, beyond stating it will be in touch with customers “promptly” after a claim has been filed.
PEMCO allows customers to file claims at any time online, through email, or over the phone. Their hotline for customer service inquiries has generous hours, Monday-Saturday.
Customers can pay their bills through the official website as well. The carrier also has a social media presence on Facebook, X, and LinkedIn, which makes the company more accessible to customers.
PEMCO allows its customers to file claims anytime through multiple methods. The public website states the following process for customers who need to file an auto insurance claim, including what to do after an accident occurs:
“Safety first.
Determine if there are any injuries and call 911 for help, if needed.
Step away from traffic and move your car to the side of the road, if you can safely do so.
Limit statements.
Exchange insurance information.
Don’t discuss responsibility for the accident with anyone except the police.
Don't discuss policy limits with anyone.
Record the facts you can safely gather.
Date, time and location of the accident.
The names, addresses and telephone numbers of registered owners, injured people, occupants of other cars and witnesses.
Snap photos or get the descriptions and license plate numbers of the other cars involved.
Report the accident.
Report the accident to the police.
Call PEMCO at 1-800-467-3626 or sign in to your online account. We’ll get the information you’ve collected and begin the claims process.
Your claims representative will walk you through the claims process.
First, we’ll confirm the coverages in effect at the time of the accident and explain how they apply in your situation. Our Claims Department will investigate further and keep you updated on the progress of the investigation.
While every claim is different, we’ve established solid processes for evaluating the damages on a claim. These processes might include working with our Timesaver Repair Program, reviewing a submitted estimate or working with a contractor to get a bid for repairs.
Based on that evaluation, we’ll make payment under the provisions of your policy. This may entail getting a release from someone who has a claim against you or may be as simple as paying the towing company’s bill.”
PEMCO’s public website is well done. The layout is intuitive and easy to navigate, and customers can easily locate pertinent information. The carrier would benefit from adding an official claims response time frame promise, though.
PEMCO provides 24/7 claims reporting through the website, over the phone, and through mail or fax. Overall, PEMCO creates a highly user-friendly experience for its customers.
PEMCO offers a variety of coverages for individuals, but is perhaps best known for its auto insurance. Their auto insurance policies include the following coverages:
- Collision coverage
- Comprehensive coverage
- Underinsured/uninsured motorist coverage
- Towing and labor coverage
- Rental reimbursement coverage
- Auto loan coverage
- Replacing or recoding key coverage
- Camper, canopy, and tonneau cover coverage
- Custom parts and equipment coverage
- Personal injury protection coverage
- Accidental death coverage
- Pet coverage
- Property damage liability coverage
- Bodily injury liability coverage
- Rideshare and rental coverage
PEMCO provides robust coverage for its auto insurance customers. The carrier also offers motorcycle insurance and collector car insurance.
PEMCO Mutual Insurance Company has more than 70 years of experience in the industry. The carrier has been highly rated by both AM Best and the BBB. However, the carrier is not BBB-accredited and has had a handful of complaints filed against it in recent years.
That being said, customer feedback is largely positive, with many glowing reviews easily spotted across the web. The insurance company has sound financial strength and offers 24/7 claims reporting. Overall, PEMCO can certainly be considered a good insurance company.
https://pemco.com
https://news.ambest.com/PR/PressContent.aspx?refnum=35865&altsrc=2
https://www.bbb.org/us/wa/seattle/profile/insurance-companies/pemco-insurance-company-1296-503178/addressId/481990