The Woodlands Financial Group Insurance Company Review

We've looked at over 1,000 insurance companies rating them on strength, accessibility, and service to find the best ones. Here's what people think about The Woodlands Financial Group.
Christine Lacagnina Written by Christine Lacagnina
Christine Lacagnina
Written by Christine Lacagnina

Christine Lacagnina has written thousands of insurance-based articles for by authoring consumable, understandable content.


The Woodlands Financial Group (TWFG) Insurance Company at a Glance

  • Founded in 2001
  • Offers individual and business coverages
  • Rated "A" (exceptional) by Demotech, Inc.
  • Rated "A+" (excellent) by the Better Business Bureau (BBB)
  • Not rated by AM Best

TWFG pros: High ratings by Demotech, Inc. and the BBB. Strong financial stability. Good customer feedback. Offers a wide selection of coverages. Coverage for businesses and individuals available. 

TWFG cons: Not rated by AM Best. Not much information provided without going through an independent insurance agent.

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

What Type of Insurance Does TWFG Offer?

Here's an overview of the products offered by TWFG. 

  • Auto insurance
  • Motorcycle insurance
  • RV insurance
  • Event insurance
  • Home insurance
  • Renters insurance
  • Flood insurance
  • Boat insurance
  • Life/health insurance
  • Commercial general liability insurance
  • Business auto insurance
  • Commercial property insurance
  • Workers' comp insurance
  • Professional liability insurance

Your independent insurance agent can help you find more information about the coverages offered by TWFG, and help you decide if this insurance company is right for you.

What to Know about The Woodlands Financial Group

Founded in 2001, The Woodlands Financial Group has just about 20 years' under their belt in the insurance industry. The carrier provides both personal and commercial products, from home insurance to commercial property insurance and beyond. They're headquartered in The Woodlands, TX.

TWFG prides itself in working together with small businesses and their owners to customize coverage to meet their needs. There are more than 350 employees on their LinkedIn network. The carrier is rated "A" or "exceptional" by Demotech, Inc. for their financial strength.

TWFG is not currently rated by AM Best, the leading global credit organization monitoring the insurance industry. However, they are highly rated, at "A+" or "excellent" by the Better Business Bureau. TWFG is not currently BBB accredited, though.


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What Discounts Does TWFG Offer?

TWFG does not provide information about their specific discounts without going through an agent. But an independent insurance agent can help you find any and all available discounts you may qualify for on coverage. Independent insurance agents work hard to save you as much as possible on the insurance you need.

TWFG Customer Service

Here's a breakdown of TWFG's customer service options and availability. 

  • Phone contact option
  • Fax contact option
  • Snail mail contact option
  • Contact form on website
  • Customer service department has the following hours restrictions

Hours (CST)

Monday-Friday 8 am - 5:30 pm

Saturday CLOSED


To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.

The Woodlands Financial Group FAQ

What is TWFG's average claim response time frame?

TWFG does not provide a specific claims response time frame.

What is TWFG's customer service availability?

TWFG is available at slightly extended hours during the week. Customers can contact the carrier through multiple mediums. They have a strong social media presence as well. 

What is TWFG's claims process?

TWFG does not provide much information about their claims process beyond how to file. However, an independent insurance agent can easily file claims for you and keep you updated through every step of the process. 

Does TWFG create a user-friendly experience for customers?

TWFG's official website is easy to navigate, but it would benefit from adding a bit more information about their coverages, discounts, claims, etc. The carrier is available on social media and offers online claims reporting.

Does TWFG have good insurance?

TWFG provides many types of insurance for both individuals and commercial customers. However, they do not provide coverage details without contacting the carrier directly through an independent insurance agent. Connect with an independent insurance agent today to find out if any of TWFG's coverages are a good match for you.

Is TWFG a good insurance company?

TWFG is a highly rated insurance company by Demotech, Inc. and the BBB. They offer a wide selection of products and have mainly positive customer feedback. Overall, TWFG can certainly be considered a good insurance company.

The Woodlands Financial Group Customer Reviews

5 Stars
Highly recommend Derek Vaughn and his team, they are responsive and can get you quotes from several sources when shopping insurance for auto, home. No high pressure sales and they get the job done fast. Highly recommend. 

5 Stars
Upon seeking insurance for a commercial property I decided to call several folks I found on the internet, mainly Google and Yelp. Carlos quickly returned my call and got us going. I needed the insurance quickly so I talked to a few folks, getting several quotes. Carlos was one of the first to get back with me with an excellent quote! And I do say EXCELLENT quote. The higher ends of the quotes were $5k with many of them arriving in the $2k range. Carlos got it for around $1k! I quickly moved on this so we could close on the office building.

5 Stars
Carlos is a great Property and Casualty insurance guy in North Dallas.  He looks at the best personal and commercial insurance for the needs of my business.  Thank you Carlos for all you do.'s Final Review

We award The Woodlands Financial Group a final rating of 4 out of 5 stars. The carrier is highly rated by the BBB and Demotech, Inc., and has demonstrated noteworthy financial strength. 

TWFG offers many important coverage solutions for individuals and businesses alike. Customer feedback is mainly positive as well. Overall, we highly recommend looking into TWFG with the help of your independent insurance agent to be your next trusted carrier.

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