CRC Group Insurance Company Review

The insider details you need to choose the right insurance company for you.
Christine Lacagnina Written by Christine Lacagnina
Christine Lacagnina
Written by Christine Lacagnina

Christine Lacagnina has written thousands of insurance-based articles for by authoring consumable, understandable content.


CRC Group Insurance Company at a Glance

  • Part of CRC Group
  • Swett merged with CRC Insurance Services in 2016
  • Rated "A" (excellent) by AM Best
  • Rated "A+" (excellent) by the Better Business Bureau (BBB)

CRC Group Pros: Offers a wide selection of commercial insurance products. Highly rated by AM Best and the BBB. Strong financial strength.

CRC Group Cons: Not BBB accredited. Difficult to find customer feedback.

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What Type of Insurance Does CRC Group Offer?

CRC Group offers a wide selection of commercial insurance products. 

  • Small business insurance
  • Commercial auto fleet insurance
  • Construction insurance
  • Commercial property insurance
  • Contractor's pollution liability insurance
  • Disability insurance
  • Hired non-owned auto insurance

This list of insurance products offered by CRC Group is far from exhaustive. An independent insurance agent can help you find more information about additional coverages offered by CRC Group, and help you decide if this is the right insurance company for you.

What to Know About CRC Group

CRC Swett, a part of CRC Group, was created by the merger of Swett & Crawford and CRC Insurance Services in 2016. The insurance companies had a combined history of more than 130 years in the industry when they joined forces. The carriers' goal was to be able to provide a larger catalogue of property, casualty, and professional coverages for insurance customers. 

Today, CRC Group has 2,400 employees and 81 offices across the country. Since 2016, the insurance company has had a total of $14 billion or more in written annual premiums. 

With its extensive reach and solid financial strength, CRC Group is known as a reputable insurance company with a strong outlook for the future. AM Best, the leading global credit rating agency monitoring the insurance industry, gives CRC Group an “A” rating, indicating the carrier is an excellent choice for insurance customers.

Established in 1899, AM Best is one of the oldest rating companies in the world. Reviews from AM Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and annual report. 


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What Discounts Does CRC Group Offer?

CRC Group does not make its discount information readily available. However, an independent insurance agent can help you find discounts and other money-saving options you may qualify for through the carrier.

CRC Group Customer Service

Here's a breakdown of CRC Group's customer service options and availability. 

  • Phone contact options
  • Email contact options
  • Customer service hours vary by insurance company

To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.


What is CRC Group's average claim response timeframe?

Since CRC Group is comprised of a group of insurance companies, the claims response timeframe varies depending on which carrier your policy is through.

What is CRC Group's customer service availability?

CRC Group provides phone and email contacts for each of their carriers, so customer service availability varies by insurance company.

What is CRC Group's claims process?

The claims process depends on which specific insurance company a customer has their insurance policy through. However, an independent insurance agent can simplify this process for you by filing claims and keeping you updated through every step of the process.

Does CRC Group create a user-friendly experience for customers?

CRC Group's website is a little confusing, and it's a bit difficult to find contact information. Since the insurance company is comprised of a group of carriers, there isn't really one way to get in touch with them.

Does CRC Group have good commercial auto fleet insurance?

CRC Group provides a wide selection of coverages, including commercial auto fleet insurance. Their commercial auto fleet insurance comes with the following coverages and perks, as stated by their official website:

  • Primary, excess, and umbrella liability
  • Environmental transportation
  • Specialized auto and transportation services
  • Shared economy auto
  • Auto package policies
  • Uninsured/underinsured motorists

An independent insurance agent can help you find more information about the commercial auto fleet coverage provided by CRC Group, as well as their many other products.

Is CRC Group a good insurance company?

CRC Group is highly rated by AM Best and the BBB and has solid financial strength.   However, it's hard to find customer feedback, which makes it difficult to fully determine whether CRC Group is a good insurance company.'s Final Review

We award CRC Group a final rating of 3.5 out of 5 stars. The insurance company is highly rated by AM Best and the BBB and has demonstrated extreme financial strength and solidity over the years. However, the business is not accredited by the BBB.

CRC Group offers a wide selection for many types of commercial insurance customers across the country. But it's difficult to find customer feedback about the insurance company's customer service, or the coverage itself. So, while we recommend surveying multiple option with your independent insurance agent, it's certainly worth looking into CRC Group as well.

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