Eric Stites Insurance Advisor

Eric Stites

Eric Stites is CEO and Managing Director of Franchise Business Review. His company conducts market research and analysis on franchising and provides consulting services for the industry, specializing in measuring and improving franchisee satisfaction and franchise performance. Stites has worked in the franchise industry for almost 20 years. He designed the Franchisee Satisfaction Index (FSI), which is used throughout the industry to measure the satisfaction of franchisees.