Answer Financial Insurance Company Review

What you need to know

Answer Financial at a Glance

  • Answer Financial is part of the Allstate Corporation and is a member of The Independent Insurance Agents and Brokers of America (IIABA)
  • The company provides insurance quotes in all 50 states from more than 30 insurance companies
  • Products include auto insurance, homeowners insurance, condo insurance, renters insurance, motorcycle insurance, RV insurance, and boat insurance
  • Parent company rated A+ by A.M. Best (Answer Financial is not rated individually)
  • Rated A- by the Better Business Bureau

Answer Financial Pros: Answer Financial is part of The Allstate Corporation, the nation's largest publicly held personal lines insurer. As an online marketplace, Answer Financial allows insurance shoppers in all 50 states to compare insurance prices from some of the more than 30 top-rated insurers that it represents. The company offers a wide range of products, including auto insurance, homeowners insurance, condo insurance, renters insurance, motorcycle insurance, RV insurance, and boat insurance, making it easy for customers to get all the personal insurance they need in one place.

Answer Financial Cons: Answer Financial is not a BBB-accredited business, and A.M. Best does not rate it as an individual entity. Customer service reviews are hard to find online. Answer Financial offers online and phone options for purchasing insurance policies, but customers who desire personal service and consultation may prefer a more traditional independent insurance agent.

What Types of Insurance Does Answer Financial Offer?

Answer Financial functions mainly as an online personal insurance marketplace. The company offers the following types of coverage:

  • Auto insurance
  • Homeowners insurance
  • Condo insurance
  • Renters insurance
  • Motorcycle insurance
  • RV insurance
  • Boat insurance

These types of insurance are also available from most local independent insurance agents, especially those who specialize in personal insurance. A local agent can get to know you and your family, and can provide personal service and advice when you purchase coverage and throughout the life of your policy.

Using our insurance company directory can help you find the best insurance companies that specialize in your specific coverage needs. The company directory can also help you get connected to an agent near you.

What to Know about Answer Financial

Answer Financial is one of the largest auto and home insurance agencies in the US, with over 3.8 million vehicles and homes insured. Insurance shoppers in all 50 states can compare insurance prices from some of the more than 30 top-rated insurers that Answer Financial represents. Products offered through Answer Financial include auto insurance, homeowners insurance, condo insurance, renters insurance, motorcycle insurance, RV insurance & boat insurance.

Answer Financial is part of The Allstate Corporation, the nation's largest publicly held personal lines insurer. Allstate is ranked #79 on the Fortune 500 list. It had over $119 billion in assets as of 2019. It also has an A+ rating from A.M. Best, the credit agency that monitors the financial health of insurance companies. In short, it’s one of the most established and stable insurance companies around. 

What Discounts Does Answer Financial Offer?

Answer Financial offers almost every conceivable coverage and discount option available for qualifying customers. Some of the discounts offered by participating carriers include:

  • Multiple vehicle discount
  • Safe driver discount
  • Anti-theft discount
  • Low mileage discount
  • Good student discount
  • Senior discount
  • Paid in full discount
  • Green discount/electric vehicle discount

Not all discounts are offered by every carrier associated with Answer Financial. What’s more, discount details and requirements vary by carrier. Local independent insurance agents are best at making sure you get all of the discounts that you qualify for.

Answer Financial Customer Service

Answer Financial’s customer service reputation is unknown. Here's what to know about the company’s customer service options.

  • Phone, email, and online contact options
  • Customer service phone contact has the following hour restrictions:


Hours (EST)


Monday-Friday 8:00 am - 11:00 pm


Saturday 10:00 am - 10:00 pm


Sunday 10:00 am - 10:00 pm

Personal service is always available when you work with a local independent insurance agent.

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Answer Financial FAQ

What is Answer Financial’s average claims response time frame?

Because Answer Financial functions as a marketplace for numerous carriers and lines of coverage, the company cannot promise an average claims response time. Claims response times will vary by carrier and type of coverage.

What is Answer Financial’s customer service availability?

Answer Financial offers an online customer service portal that allows customers to access coverage purchased from any of the company’s carrier partners. From the portal, customers can add or remove insureds, add or remove vehicles, raise or lower coverage limits, change deductibles, and more.

In addition, customers can contact Answer Financial by phone, email, or via Facebook and Twitter.

What is Answer Financial’s claims process?

Answer Financial allows customers to initiate the claims process online for all of its carrier partners. The company offers a convenient drop-down box within its online customer portal from which to select the applicable insurance company. After selecting the insurance company, you’ll be shown how to best connect with your insurer and given all the info you need to handle a claim and make changes to your policy.

You can also call customer service representatives directly to begin the claims process.

Does Answer Financial create a user-friendly experience for customers?

Getting quotes from Answer Financial is a fairly easy online process. If you purchase coverage through Answer Financial, you’ll receive access to an online customer portal as well as Answer Mobile, a free app that offers access to your insurance ID card and other policy information.

The company’s website clearly answers many common questions that customers might have about the app.

Does Answer Financial have good insurance?

Answer Financial functions as a marketplace for customers to compare quotes from over 30 insurance companies. The company promises to work with “top-rated” companies, and customers have the ability to choose the carrier, coverage, premiums, and options that work best for them.

Is Answer Financial a good insurance company?

Answer Financial functions as an online insurance agency rather than a carrier. It offers numerous types of personal insurance options from a variety of carriers. Customers can evaluate multiple quotes and choose the options that work best for them. Answer Financial has the backing of Allstate, the largest publicly held insurance carrier in the US. That alone offers a level of financial strength that speaks to the company’s long-term stability. If you’re looking for an online insurance marketplace, Answer Financial is a good option.

TrustedChoice.com's Final Review

We award Answer Financial a final rating of 3.5 out of 5 stars. The company’s large network of coverage and carrier options make it an excellent choice for customers who want an online marketplace experience when purchasing personal insurance.

Unfortunately, it’s difficult to evaluate the company’s products and customer service performance, since online reviews are entirely lacking. We can project that with the backing of Allstate, Answer Financial is a financially strong and stable company with decent customer service. And the company’s online portal and free mobile app offer numerous ways for customers to access policy information and perform certain policy changes quickly and easy. Some customers, however, may appreciate personalized local service, and Answer Financial may not be the right answer for these more traditional consumers. 

If you’re looking for personalized, local service, an independent insurance agent in your town might be your best bet. What’s more, you can use our insurance company directory to find the best insurance companies to meet your needs. Our directory can help you locate companies that specialize in your specific coverage needs and get connected to an agent near you.

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