Austin Mutual Insurance Company Insurance Review

Christine Lacagnina Written by Christine Lacagnina
Christine Lacagnina
Written by Christine Lacagnina

Christine Lacagnina has written thousands of insurance-based articles for by authoring consumable, understandable content.


Austin Mutual Insurance Company At a Glance

  • Part of Main Street America Insurance
  • Offers commercial and personal coverages
  • Coverage available in 19 states
  • Rated "A" (excellent) by AM Best
  • 24/7 claims reporting

Austin Mutual Insurance Company Pros: Experienced insurance company that's been around for over a century. Offers both personal and commercial coverages. High rating by AM Best. Lots of good customer feedback. Offers 24/7 claims reporting.

Austin Mutual Insurance Company Cons: Not rated by the BBB. Coverage not available nationwide.

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

What Type of Insurance Does Austin Mutual Insurance Company Offer?

Austin Mutual offers several coverage options for personal and commercial insurance customers. Their catalogue includes the following insurance products.

  • Auto insurance
  • Home insurance
  • Renters and condo insurance
  • Umbrella insurance
  • Landlord insurance
  • Flood insurance
  • Business owners policy
  • Contractors insurance
  • Commercial auto insurance
  • Commercial umbrella insurance
  • Workers' comp insurance

Your independent insurance agent can help you find more information about the coverage offered by Austin Mutual, and help you decide if this insurance company is right for you.


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What to Know About Austin Mutual Insurance Company

Austin Mutual Insurance Company is part of Main Street America Insurance Company, which was founded in 1923. Austin Mutual offers personal and business insurance products and sells their coverage in 19 states through the Midwest and Western regions of the US. Austin mutual began writing insurance policies in 1896 and today claims to have direct written premiums surpassing $175 million.

The insurance company has a network of 850 local independent insurance agencies. The carrier offers insurance to more than 95,000 policyholders currently.

Austin Mutual is known as a trustworthy carrier with solid financial strength. AM Best, the leading global credit rating agency monitoring the insurance industry, gives Austin Mutual an “A” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from AM Best assure customers that Austin Mutual offers guaranteed, reliable coverage from a financially sound carrier.

Established in 1899, AM Best is one of the oldest rating companies in the world. Reviews from AM Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and annual report. 

What Discounts Does Austin Mutual Insurance Company Offer?

While you'll need to double check with your independent insurance agent to verify Austin Mutual Insurance Company's specific discounts, their parent company Main Street America is known to offer the following discounts on car insurance:

  • Multi-policy discount
  • Multi-vehicle discount
  • Good student discount
  • Driving training discount
  • Anti-lock brake discount

Main Street America does not make more details about their discounts readily available, such as the percentages of each discount. Austin Mutual does not advertise details about their discounts at all.

An independent insurance agent can help you find the right coverage through Austin Mutual Insurance Company, and scout out any discounts you may qualify for.

Austin Mutual Insurance Company Customer Service

Here's a breakdown of Austin Mutual's customer service options and availability.

  • 24/7 claims reporting via phone
  • Online claims reporting
  • Online bill pay
  • Snail mail contact option

Hours (ET)

Monday-Friday 8 am - 4 pm

Saturday CLOSED


To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.

Austin Mutual Insurance Company FAQ

What is Austin Mutual Insurance Company's average claim response timeframe?

Austin Mutual offers 24/7 claims reporting, but does not make an official timeframe response promise.

What is Austin Mutual Insurance Company's customer service availability?

Austin mutual allows 24/7 claims reporting and has general inquiry phone availability Monday-Friday at restricted hours. 

What is Austin Mutual Insurance Company's claims process?

Austin Mutual does not provide much information about their claims process, beyond how to file. An independent insurance agent, however, can walk you through every step of the claims process, and even file claims for you.

Does Austin Mutual Insurance Company's website create a user-friendly experience for customers?

Austin Mutual's website was recently merged with their parent company's, Main Street America. The website is well done and easy to navigate. The carrier also has a social media presence on LinkedIn and Facebook. Overall, Austin Mutual provides a fairly user-friendly experience.

Does Austin Mutual have good homeowners insurance?

Austin Mutual's homeowners insurance covers the following:

  • Dwelling property
  • Other structures
  • Personal property
  • Loss of use
  • Personal liability
  • Medical payments to others

The carrier also provides the following endorsements and upgrades:

  • Extended replacement cost coverage
  • Replacement cost on upgrades
  • Water back-up coverage
  • Law or ordinance coverage
  • Valuable items protection

An independent insurance agent can help you find out more about Austin Mutual's home insurance, as well as their many other products.

Is Austin Mutual a good insurance company?

With 24/7 claims reporting, a good selection of insurance products offered, and a high rating through AM Best, Austin Mutual can be considered a good insurance company.

Austin Mutual Insurance Company Customer Reviews

5 Stars
They are our insurance company for more than ten years. Their agents are are very accommodating. Very nice people. Very affordable insurances.

No negative feedback except the rates are a little higher than I like. The insurance agents are always very helpful and courteous.

5 Stars
Austin Mutual provides the same benefits as all the other companies for a much lower price. Claims are easy to file and handled quickly.

4.5/5 stars
I like Austin Mutual, I receive home and auto insurance from them and get not only a fair rate, but haven't had any problems submitting an accident claim with them.

I used my insurance for the first time in 18 years because I was in a hit and run accident due to no fault of my own and I had to fight for five years in order to even use my coverage even though the guy was eventually caught, admitted to it and fined by the court system. I was treated like the criminal instead of the guy that hit me. I will be looking for a new company for our insurance needs. We currently have them for everything our vehicles, house, etc. etc. Would never recommend them.'s Final Review

We award Austin Mutual insurance company a final rating of 4 out of 5 stars. The insurance company has been around in the industry for over a century and offers numerous products on both personal and commercial lines. Coverage is not available nationwide, however. 

Austin Mutual has received an excellent rating by AM Best and many glowing customer reviews. Their 24/7 claims reporting via phone or online is a great perk for customers as well. With all this considered, we do recommend looking into Austin Mutual with your independent insurance agent as one of your options to be your next trusted carrier. 

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