Farm Bureau Insurance Company Review

Farm Bureau Financial Services Insurance Company at a Glance

  • Founded in 1939
  • Offers life insurance, home and property insurance and auto insurance
  • Rated "A" (excellent) by AM Best
  • Rated "A+" (excellent) by the Better Business Bureau (BBB)

FBFS Pros: Several forms of coverage available. High ratings through AM Best and the BBB. Many glowing customer reviews. More than 80 years' worth of experience in the insurance industry. Several discounts available.

FBFS Cons: Not a BBB accredited business. Products not available nationwide.

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

What Type of Insurance Does Farm Bureau Financial Services Offer?

FBFS offers several coverage options for both personal and commercial consumers. Their catalogue includes the following insurance products.

  • Home and property insurance
  • Auto insurance
  • Life insurance
  • Health insurance
  • Farm and ranch insurance
  • Business insurance

Your independent insurance agent can help you find more information about the coverage offered by FBFS, and help you decide if this insurance company is right for you.

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What to Know About Farm Bureau Financial Services

Farm Bureau Financial Services was founded in 1939, giving the carrier more than 80 years' worth of experience in the insurance industry. The insurance company's original mission was to meet the coverage needs of farmers in Iowa, under the name Iowa Farm Mutual Insurance Company. The carrier has since greatly expanded their catalogue to offer many products for individuals and businesses.

FBFS now offers its products in 13 different states across the country. Its workforce is 1,600 employees strong, along with more than 4,000 field associates. 

With its extensive history and selection of products available, FBFS has earned a reputation as a stable insurance company with a positive outlook for the future. AM Best, the leading global credit rating agency monitoring the insurance industry, gives FBFS an “A” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from AM Best assure customers that FBFS offers guaranteed, reliable coverage from a financially sound carrier.

Established in 1899, AM Best is one of the oldest rating companies in the world. Reviews from AM Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and annual report. For consumers who are not familiar with insurance companies’ respective reputations, AM Best’s ratings system allows consumers to make an educated decision about who they can trust to meet their needs in the short term, and also in the long term.

What Discounts Does FBFS Offer?

The insurance company's official website lists the following discounts are available for insurance customers.

  • Driveology®: Are you a safe driver? Then Driveology might be the program for you. This usage-based insurance program tracks your safe driving habits such as avoiding harsh braking or acceleration, and can help you save money on auto insurance, cutting costs by as much as 30 percent!
  • Young Driver Safety Program: Learning to be a good driver takes practice. Our Young Driver Safety Program gives young and inexperienced drivers the chance to build skill and confidence behind the wheel while saving your family money.
  • Bundling: You could receive an insurance discount when you bundle your car insurance with your home insurance at Farm Bureau Financial Services. Plus, you’ll have the convenience of one policy, one premium and one deductible for all your covered possessions. That’s what we call the one deductible advantage.
  • Low Mileage Auto Insurance: Drive less than 7,500 miles a year? You could save up to 20 percent with our low mileage discount program.
  • Good Student Discount: Your smart student can help you save! When your student driver maintains a “B” average or higher, we have a discount for that.

FBFS does not detail the specific percentages of their discounts. An independent insurance agent can provide better discount information and premium quotes for coverage through FBFS. When it comes to coverage, independent insurance agents work hard to make sure you get the right insurance for your needs.

Farm Bureau Financial Services Customer Service

Here's a breakdown of FBFS's customer service options and availability.

  • Phone contact option
  • Online contact form option
  • Customer service hours vary by department
  • The home/auto/property customer service center has the following hours:


Hours (CST)


Monday-Friday 7 am - 7 pm


Saturday 9 am - 1 pm


Sunday CLOSED

To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.

Farm Bureau Financial Services FAQ

What is FBFS's average claim response timeframe?

FBFS allows customers to file claims by phone at restricted hours. However, the insurance company does not specify a claims response timeframe.

What is FBFS's customer service availability?

FBFS has generous hours for most customer service inquiries during the week, as well as limited hours on Saturdays. However, the carrier's customer service departments' hours vary by type of inquiry, such as home/auto/property or life/annuity.

What is FBFS's claims process?

FBFS provides information for customers in regards to how to file claims, but the insurance company does not detail its specific claims process. An independent insurance agent can file claims through the carrier for you, and keep you informed during every step of the process.

Does FBFS create a user-friendly experience for customers?

FBFS's website is fairly intuitive and easy to navigate, however it is lacking in terms of certain pertinent information. A more detailed claims process would benefit prospective customers and existing customers alike. The carrier does have an active social media presence, making them overall fairly user-friendly.

Does FBFS have good farm and ranch insurance?

While FBFS has expanded to offer several types of coverage, its original focus was on farm and ranch insurance. The insurance company's farm and ranch policies includes the following, according to the official website:

  • Coverage for your home, garage and contents
  • Farm or ranch personal property
  • Structures on your farm or ranch
  • Liability protection

An independent insurance agent can help you find even more information about FBFS's farm and ranch insurance options, as well as their many other products available.

If FBFS a good insurance company?

FBFS offers several important products for customers. However, coverage is not available nationwide. But with an extensive history and high ratings through AM Best and the BBB, FBFS can arguably be considered a good, trustworthy insurance company capable of delivering quality coverage and customer service.

Farm Bureau Financial Services Customer Reviews

Clearsurance
Farm Bureau has been really good to us. We had damage to our house caused by straight line winds about 2 years ago and they came out quickly to assess and was willing to pay to fix all damages with no questions. I have all my coverage with them as well as life insurance. I have had claims in all areas and they stand up to their word. Thanks for all that you do Farm Bureau.


Consumer Affairs
Have been a customer of Farm Bureau for over 30 years. Have home owner’s with them also which gives a discount. The agents and staff are easy to contact and work with. Feel they have my best interest at heart. Have had to submit claims for both auto and home. Rates did not increase and service was exceptional.


Consumer Affairs
Best insurance I have had. Wonderful representative! Very reasonable, yet extremely dependable. Fair also. Two roofs and one car replaced due to hail damage. Todd C rocks. Very aware of taking good care of his customers.


Consumer Affairs
Texas Farm Bureau agents and staff give personal attention to customer's needs.There are usually quick response and call back times to settle any insurance decisions or questions you may have. Decent rates and discounts for insurance bundles.


Consumer Affairs
The customer service at Farm Bureau Auto Insurance is wonderful. Anytime I have had questions, they have the answers. The coverage is great and the premiums are a lot less than any other insurance company quoted us.


TrustedChoice.com's Final Review

We award Farm Bureau Financial Services insurance company a final rating of 5 out of 5 stars. The insurance company has been around for more than 80 years now, which is noteworthy within the insurance industry. FBFS has also been highly rated by both AM Best and the BBB and has greatly expanded its catalogue and reach over the years.

FBFS has a ton of glowing customer reviews. While more customer service contact options could be beneficial, customers seem to have positive experiences in dealing with the carrier for the most part. All that considered, we say that if you're in need of any of their products, work together with your independent insurance agent to look into Farm Bureau Financial Services to be your next trusted carrier.

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