Farmers Insurance Company at a Glance
- Founded in 1928
- Offers personal and business coverages
- Wide selection of coverage options
- Coverage available nationwide
- “A” (excellent) rating by A.M. Best
- “A+” (excellent) rating by Better Business Bureau
- One of the largest home and auto insurers in the US
- Multiple discounts available
- Wide network of independent insurance agents
- Strong financial stability
- 24/7 claims reporting
Farmers Insurance pros: This is a well-established carrier with more than 90 years worth of experience in the insurance industry, and provides a range of coverage options for individuals and businesses. It has high ratings through A.M. Best and the BBB, and there is a high volume of customer satisfaction relative to company size. Farmers offers 24/7 claims reporting and mobile claims reporting, several discounts are available, coverage is offered nationwide, and it has strong financial stability.
Farmers Insurance cons: Many complaints have been filed against the carrier through the BBB. There is no official claims response time frame promise, and some customers report high premium rates.
What Type of Insurance Does Farmers Offer?
Farmers offers a range of coverage options for individuals and professionals alike. Their products include:
- Auto insurance
- Home insurance
- Condo insurance
- Mobile & manufactured home insurance
- Specialty home insurance
- Earthquake insurance
- Flood insurance
- Life insurance (term, whole, and universal)
- Business insurance
- Commercial auto insurance
- Umbrella insurance
- Workers’ compensation insurance
- Boat & watercraft insurance
- ATV & off-road insurance
- Motorcycle insurance
- Pet insurance
- Renters insurance
This list of insurance products offered by Farmers is not exhaustive. An independent insurance agent can help you find even more coverage options offered by Farmers.
What to Know about Farmers Insurance
Farmers Insurance was founded in 1928, giving the carrier just under century’s worth of experience within the insurance industry today. Farmers has greatly expanded its reach from its origin to now offering coverage nationwide. Today, the insurance company provides a multitude of coverage options for individuals and businesses alike, including specialty home insurance, earthquake insurance, pet insurance, workers’ comp, and much more.
Farmers’ team has grown exponentially as well, from just two men to almost 21,000 employees. The insurance company proudly declares that it has more than 19 million individual insurance policies in force across the US today. Farmers works with a team of more than 48,000 agents, including independent insurance agents. It is the fifth-largest home insurer in the US and the seventh-largest auto insurer. A.M. Best ranks the insurance company in the $2 billion or greater financial size category.
Thanks to its well-established history, nationwide reach, extensive catalogue, and amount of insurance in force, Farmers has earned itself a reputation as a financially sound insurance provider with a strong outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives Farmers an “A” rating, indicating the carrier is an excellent choice for insurance customers. A high rating from A.M. Best assures customers that Farmers is capable of offering guaranteed, secure coverage from a trustworthy and reputable carrier.
Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t as familiar with insurance companies’ respective reputations, A.M. Best’s ratings system allows them to make an informed decision about who they can trust to meet their needs in the short term, and also who will remain a strong, financially sound company in the long term.
What Discounts Does Farmers Offer?
Farmers offers a handful of competitive discounts on their products, especially on auto insurance. These discounts include:
- Teen driver discount: This is offered to auto insurance customers who add a teen driver to their policy.
- Alternative fuel vehicle discount: This is offered to auto insurance customers who drive hybrids or other alternative fuel vehicles.
- Safety features discount: This is offered to auto insurance company whose vehicles have factory-installed safety features such as alarm systems.
- Professional group discount: This is offered to auto insurance customers who belong to a qualifying professional group.
- Multi-vehicle discount: This is offered to auto insurance customers who insure more than one vehicle through Farmers.
Your independent insurance agent can help you find further information on even more discounts offered by Farmers and other ways to save through the insurance company, helping you to get the most bang out of your buck on coverage.
Farmers Customer Service
Farmers allows customers to file claims over the phone or online, any time of the week. The carrier also provides the following customer service options:
- 24/7 claims reporting via phone or online
- Online bill pay
- Live chat contact option
- Mobile app claims reporting and bill pay
- Main customer service hotline has the following hours restrictions:
|Monday-Friday||7 am - 11 pm|
|Saturday||8 am - 8 pm|
|Sunday||8 am - 8pm|
Farmers sells insurance through a wide network of agents, including independent insurance agents who can help make customer service easier for you by handling claims and other concerns.
What is Farmers' average claim response time frame?
Farmers offers 24/7 claims reporting for their customers, via phone, through the official website, or through their mobile app. The carrier does not provide an official claims response time frame promise, stating that it depends on a number of factors how quickly claims are processed. However, the carrier has numerous options for customers to get in touch with a representative live, at any time.
What is Farmers' customer service availability?
Farmers offers separate phone lines for general customer inquiries and claims filing. Their claims reporting hotline is available for customers 24/7, and the customer service hotline is available at generous hours, every day of the week. The carrier also has a social media presence on Facebook, Twitter, and LinkedIn, as well as a mobile app, making them more even accessible to customers.
What is Farmers' claims process?
Farmers provides several options for customers to file their claims. The official website breaks down their claims process for auto insurance claims into a few simple steps, as follows:
When you report your auto claim to Farmers® — whether online, to your agent, or by calling Claim Services — it is assigned to a claims representative who is supported by a team of claims specialists.
2. Initial Contact
Your claims representative will make contact to explain how your claim will be handled and to:
- Obtain initial information about your loss.
- Discuss your Auto policy coverage and any applicable endorsements
- Suggest some ways to prevent further damage, such as covering a car’s damaged roof or broken window with a tarp. Important note: You are responsible for maintaining and protecting your damaged property. You must take appropriate action to prevent further damage until you have it repaired.
- Schedule an in-person appointment, if one is needed to adjust your claim.
After talking with you, the claims representative will determine whether your loss is covered and gather all relevant information about your damage or injury. The investigation typically includes: studying documentation, interviewing witnesses or other involved individuals, taking photos and samples, and conducting a physical inspection of your vehicle, if necessary.
It is our goal to evaluate your policy coverage, determine the amount of damage and pay you during our first visit. If we can’t, we’ll explain why. We also stand ready to re-inspect your vehicle — if needed — and provide supplemental payment if you, a vendor or a repair facility later identifies additional damages that are covered by your policy.
We’ll work with you to resolve your claim fairly. In many cases, a claims representative will issue a payment based on the estimate for repairs at the end of the initial inspection. If your claim is complex, it may take a bit longer.
Payment for medical bills associated with your auto claim will be made according to your policy coverage and your state’s laws.
If you have any questions about your claim payment, please do not hesitate to contact your claims representative. And remember — cashing a check does not waive any rights you have under the terms of your policy.
If your damages are not covered by your policy, in part or in whole, we will provide a letter explaining why and identifying the portion of your policy that applies to the coverage denial.
5. Claim Closed
When we resolve your claim according to the terms of your policy, we close the claim. You can always contact your Claim Representative if questions arise after the closure. We stand ready to provide service.”
Customers can keep in touch with their independent insurance agent, check the official website or mobile app, or call the carrier to stay updated on a claim’s progress after filing.
Does Farmers Insurance create a user-friendly experience for customers?
Farmers’ official website is highly intuitive and easy to navigate. The layout is crisp and visually appealing. Prospective and current customers alike can easily find what they’re looking for, and important information is detailed enough to be satisfying. Customer service options such as getting matched with an agent, requesting a quote, online claims filing, and online bill pay are available. The carrier also has an active social media presence and a mobile app. Overall, Farmers provides quite a user-friendly experience for insurance customers of all kinds.
Does Farmers have good auto insurance?
Farmers offers a wide range of insurance coverages, but they’re mostly recognized for their auto policies. Their auto insurance includes the following coverages:
- Comprehensive (aka “other than collision”)
- Uninsured/underinsured motorist
- Medical payments
- Personal injury protection
- Towing and roadside assistance
- Rental car reimbursement
- Full windshield and glass coverage
- Spare parts coverage
- Accident forgiveness
- New car replacement coverage
Farmers also sells specific auto insurance for rideshare drivers, such as Uber or Lyft employees. Your independent insurance agent can help you find out more about Farmers’ auto coverage, as well as their other insurance offerings.
Is Farmers a good insurance company?
With a rich history, excellent ratings through high-profile organizations, solid financial strength, and tons of different coverage options, Farmers can arguably be considered a good insurance company. Farmers considers the needs of their hard-working customers by providing 24/7 claims reporting, as well as numerous competitive discounts on their premium rates. It’s not hard to see why Farmers has become one of the largest home and auto insurers in the nation, and why so many customers choose to purchase coverage through this carrier.
Farmers Customer Reviews
|“Great policies, great policyholders, has good benefits, better than any companies I did business with prior. I would definitely recommend.”|
|Better Business Bureau|
|“After 22 years with the hands company I switched to Farmers. Within the first months I had a car accident. I was blown away by the level of professionalism from the entire farmers team. I feel bad that only after a month with them I had to file a claim but they came through like a champ. Unfortunately my car was totaled but Farmers gave me the true value of the car allowing me to buy a new car better than the one I had before. I highly recommend Farmers Insurance. They will certainly take care of you.”|
|“I was the victim of a wildfire that burned through 3.5 acres, destroyed 15,000 ft. of aboveground irrigation, at least 30 trees, as well as some fencing and minor damage to buildings. Many people in the community were affected and claims were abundant, but Farmers had someone on our property to assess the damage within three days, and I had a generous check within a week, including for the irrigation which I wasn’t sure they would cover. I am extremely impressed and satisfied with their coverage and customer service.”|
|“I have been with Farmers for over 15 years. They have continued to offer great service and discounts. If I have to experience a claim, I don’t have to worry. My agents have been there continually, with great customer service and total coverage. When my son was in an accident, I was crazy worried about him, the car, and the other person. Farmers took care of everything. The price may go up a little, and there may be cheaper insurance out there, but Farmers has proven they are worth the price.”|
|“The policy was pretty efficient. Once I was in an accident and Farmers covered the whole thing. Their premiums are high, but not unexpected, but their service is good.”|
TrustedChoice.com's Final Review
We award Farmers Insurance a final rating of 4.5 out of 5 stars. For starters, the carrier is fast-approaching the century mark in the insurance industry now, which is certainly respectable. The insurance company has also received high ratings through both A.M. Best and the BBB. Farmers is one of the nation’s largest home and auto insurers, and currently millions of customers across the country are policyholders. The carrier offers a wide range of coverages, including more unique options such as pet insurance, mobile & manufactured home insurance, and ATV & off-road vehicles insurance. Farmers’ official website is well done and offers many customer service options expected of modern carriers today, such as online bill pay, 24/7 claims reporting, getting matched with an agent service, and more. The carrier also offers a mobile app to make claims reporting and bill pay even easier and faster. Also, for an insurance company of such massive size, there’s an impressive volume of glowing customer feedback across the web. All in all, if you’re in need of any of their products, we say don’t hesitate to ask your independent insurance agent about entrusting Farmers Insurance with your coverage needs.
©2020, Consumer Agent Portal, LLC. All rights reserved.